cannot access install.php

  • Resolved massimedia

    (@massimedia)


    11 years, 2 months ago

    Hi there
    server: linux, hosting: aruba, website: massimedia.com I receive a 500 error when opening install.php did exactly the same procedure on a Windows hosting, and worked. been trying to solve it for the last 2 days, no solution. thought to join the attila.sej thread, but did not want to disrupt. any help? thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator t-p

    (@t-p)

    11 years, 2 months ago

    Error 500 ISE is very generic and can be caused by numerous underlying issues. Your first step should be locating error log for your hosting account or asking support to help with that.
    – check with your host if the domain name is configured properly to point to public_html folder
    – It may indicate .htaccess issue. Regenerate .htaccess, and be sure the encoding in your text editor is Unicode No BOM
    – It
    may also indicate a problem with the configuration on the server. Usually your hosting company tech support can help.
    – it could be problem with the plugins, try resetting the plugins folder by FTP or phpMyAdmin.
    – it could be a problem with the theme. Momentarily, try switching to the default twentyeleven theme via FTP by renaming your current theme to rule out any theme specific issue.
    – if these steps don’t help, download WordPress again and replace your copies of everything EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory.

    Thread Starter massimedia

    (@massimedia)

    11 years, 2 months ago

    Hi t-p, thanks for your suggestions.
    unfortunately, i did all the above already before, no luck.
    more precisely, the error is “Internal Server Error” nothing more is clarified.
    i even tried to delete wp-config.php hoping to be asked to configure it once more but the error message doesn’t change…
    what drives me nuts is that i did the same procedure for a Windows server, same computer, same all, and it worked. cannot figure out. anything else?
    thanks again

    Moderator t-p

    (@t-p)

    11 years, 2 months ago

    Check the server error log

    Thread Starter massimedia

    (@massimedia)

    11 years, 2 months ago

    how?
    thanks

    Moderator t-p

    (@t-p)

    11 years, 2 months ago

    contact your hosting provider

    Thread Starter massimedia

    (@massimedia)

    11 years, 2 months ago

    ok, thanks, giving up, provider off for week end, will try again next week, @t-p: thanks for your time

    Moderator t-p

    (@t-p)

    11 years, 2 months ago

    You are welcome 🙂

    Thread Starter massimedia

    (@massimedia)

    11 years, 2 months ago

    problem solved!
    you have to restore the permissions @control panel > Tools and settings > permissions repairs, and the world comes back to smile to you. Eventually double-check PHP version, and update as in Aruba was old. Thanks, hope this serves to others too…

    Moderator t-p

    (@t-p)

    11 years, 2 months ago

    Glad you got it sorted out 🙂

Viewing 9 replies - 1 through 9 (of 9 total)
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