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ClickDesk Live Support - Live Chat - Help Desk Plugin for Websites
[resolved] Re-validate with Google (4 posts)

  1. relish1227
    Member
    Posted 9 months ago #

    Hello,

    So far I am really liking this.

    I was logged in with the wrong Google mail account when I installed this and I need to have it working with a different one. Is there a way to revalidate with the right one?

    Thanks.

    http://wordpress.org/extend/plugins/clickdesk-live-support-chat-plugin/

  2. payneardo
    Member
    Posted 9 months ago #

    I am having the same issue, I logged in using a different email address and cant reset it back to the correct one

  3. relish1227
    Member
    Posted 9 months ago #

    This is what I got back from them:

    If you are using WordPress please deactivate the plugin and delete it from your WordPress dashboard. Now install the WordPress plugin from the correct ClickDesk account. Please use http://www.clickdesk.com/wordpress-live-chat.jsp which has instructions to install WP plugin.

    It did work -- deleting is the importing step, I think. I also made sure to be logged in as the correct user before doing any agent validation.

  4. Dinesh Vernekar
    Member
    Plugin Author

    Posted 9 months ago #

    Thanks Relish for confirming it. Glad that you liked our service.

    You can also signout of your ClickDesk account, deactivate the plugin and access the plugin dashboard with the correct Google email address.

    I'm closing this. Please feel free to contact our support if you have any questions.

    Thanks,

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