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Re-saving permalinks doesn't fix email link problem (18 posts)

  1. mike1394
    Member
    Posted 1 year ago #

    I tried re-saving my permalinks as was recommended in other posts here and the links in the email still serve up a blank unknown page.

    My permalink structure is day and name not default by the way. Any thoughts?

    http://wordpress.org/extend/plugins/sendpress/

  2. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Mike,

    Could you send an email to tester@sendpress.com. Also if you could include the debug info on the help page that will have use try and figure out what is going on.

    Best,
    Josh

  3. mike1394
    Member
    Posted 1 year ago #

    Thanks for responding. I sent it.

  4. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks Mike,

    Do you have access to the error logs? it looks like the tracking code is not able to find the right link to redirect to and may be throwing an error.

    Josh

  5. mike1394
    Member
    Posted 1 year ago #

    Which error logs are you referring to?

  6. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    The Apache error logs should contain any php errors that have happened. Im wondering if you see anything like this:

    PHP Notice: Trying to get property of non-object in /Users/joshl/Sites/wp.dev/wp-content/plugins/sendpress/classes/public-views/class-sendpress-public-view-link.php on line 25

  7. mike1394
    Member
    Posted 1 year ago #

    I can't seem to find the errors logs. The site is on verio but their documentation didn't really help me. Do you know how to access them on verio?

  8. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    Do you know where or have access to your apache config? It will show the path to the error log.

  9. mike1394
    Member
    Posted 1 year ago #

    I found the error log that had no mention of sendpress but the script.error_log had several. I'll send it to the tester email you gave me. Thanks for your help.

  10. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Mike,

    it looks like one of the tables did not get created on install. Could you try deactivating the plugin and reactivating it. This force SendPress to try and add the table again.

    Josh

  11. mike1394
    Member
    Posted 1 year ago #

    Thanks for your help. I de-activated the plugin to no avail so I deleted it and re-installed it and it still doesn't recognize the links. Anymore thoughts?

  12. Jared Harbour
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Mike,

    Here is a list of the tables SendPress should have created on install. Can you take a look at make sure they are all there?

    wp_19_sendpress_list_subscribers
    wp_19_sendpress_queue
    wp_19_sendpress_report_url
    wp_19_sendpress_subscribers
    wp_19_sendpress_subscribers_event
    wp_19_sendpress_subscribers_status

    'wp_19_' is my WP installs database table prefix, when looking for the tables the important part is 'sendpress_' :)

    Jared

  13. mike1394
    Member
    Posted 1 year ago #

    Sorry for the delay. They are all there but wp_19_sendpress_report_url.

  14. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    What is your table prefix? Do you use phpmyadmin? Maybe we can give you instructions to create the table manually.

  15. mike1394
    Member
    Posted 1 year ago #

    The prefix is "wp_". Yes, I use php my admin. Why do you think that table wasn't created? I'd be willing to try adding the table manually, I've worked with mysql before but just not when associated with wordpress. Thanks.

  16. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    Pretty sure you can just create a table with phpmyadmin. I don't have it easily accessible at the moment because I'm away from a computer.

    This might help.

    http://php.about.com/od/learnmysql/ss/create_tables.htm

    https://www.google.com/search?q=create+mysql+table+phpmyadmin&ie=UTF-8&oe=UTF-8&hl=en&client=safari

    I'd need one of the developers to chime in on the number of fields but I'm not sure it even matters. I'll try to get them to respond.

  17. Jared Harbour
    Member
    Plugin Author

    Posted 1 year ago #

    Below you'll find the table create script we use in the plugin. Give that a try and let us know if you still have any issues.

    CREATE TABLE wp_sendpress_report_url (
      'urlID' int(11) unsigned NOT NULL AUTO_INCREMENT,
      'url' varchar(2000) DEFAULT '',
      'reportID' int(11) DEFAULT NULL,
      PRIMARY KEY ('urlID'),
      KEY 'url' ('url'),
      KEY 'reportID' ('reportID')
    )
  18. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    There is a new version of the plug-in now that I think will address the links and Permalink issue. Please try updating to .0.9.4. There is also an updated KB article dealing with 404 errors and problems with links.

    http://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/

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