Hi Mike,
Could you send an email to tester@sendpress.com. Also if you could include the debug info on the help page that will have use try and figure out what is going on.
Best,
Josh
Thanks for responding. I sent it.
Thanks Mike,
Do you have access to the error logs? it looks like the tracking code is not able to find the right link to redirect to and may be throwing an error.
Josh
Which error logs are you referring to?
The Apache error logs should contain any php errors that have happened. Im wondering if you see anything like this:
PHP Notice: Trying to get property of non-object in /Users/joshl/Sites/wp.dev/wp-content/plugins/sendpress/classes/public-views/class-sendpress-public-view-link.php on line 25
I can’t seem to find the errors logs. The site is on verio but their documentation didn’t really help me. Do you know how to access them on verio?
Plugin Author
itdoug
(@itdoug)
Do you know where or have access to your apache config? It will show the path to the error log.
I found the error log that had no mention of sendpress but the script.error_log had several. I’ll send it to the tester email you gave me. Thanks for your help.
Hi Mike,
it looks like one of the tables did not get created on install. Could you try deactivating the plugin and reactivating it. This force SendPress to try and add the table again.
Josh
Thanks for your help. I de-activated the plugin to no avail so I deleted it and re-installed it and it still doesn’t recognize the links. Anymore thoughts?
Hi Mike,
Here is a list of the tables SendPress should have created on install. Can you take a look at make sure they are all there?
wp_19_sendpress_list_subscribers
wp_19_sendpress_queue
wp_19_sendpress_report_url
wp_19_sendpress_subscribers
wp_19_sendpress_subscribers_event
wp_19_sendpress_subscribers_status
‘wp_19_’ is my WP installs database table prefix, when looking for the tables the important part is ‘sendpress_’ 🙂
Jared
Sorry for the delay. They are all there but wp_19_sendpress_report_url.
Plugin Author
itdoug
(@itdoug)
What is your table prefix? Do you use phpmyadmin? Maybe we can give you instructions to create the table manually.
The prefix is “wp_”. Yes, I use php my admin. Why do you think that table wasn’t created? I’d be willing to try adding the table manually, I’ve worked with mysql before but just not when associated with wordpress. Thanks.
Plugin Author
itdoug
(@itdoug)
Pretty sure you can just create a table with phpmyadmin. I don’t have it easily accessible at the moment because I’m away from a computer.
This might help.
http://php.about.com/od/learnmysql/ss/create_tables.htm
https://www.google.com/search?q=create+mysql+table+phpmyadmin&ie=UTF-8&oe=UTF-8&hl=en&client=safari
I’d need one of the developers to chime in on the number of fields but I’m not sure it even matters. I’ll try to get them to respond.
