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Re: Previously reported phantom events (15 posts)

  1. kathycac
    Member
    Posted 8 months ago #

    Hi,

    I am using WP Multisite and just upgraded to Events Manager 5.5.2. Our network has 80 sites and about 1000 users so it's pretty active.

    For a while now we have been having issues with what we call phantom events on the subsites. Here is my best description of what has been happening...

    A phantom event (or multiple phantom events) shows up in the upcoming events widget and calendar for a subsite. When you click on the event it brings you to an event on a DIFFERENT subsite.

    I have been editing the database directly to rid us of these but it is tedious work as you can imagine.

    When you look at the events for that blog in the em_events table in the database you will see records with post ids that do not have corresponding records in posts table for that blog (as they should). The reason that this happens I think is that two subsites are trying to create events at that same instant and both of them get the same post id but only one creates an associated record in the posts table. I have looked at the creation times for the phantom event and the event it links to on a different site and they are identical.

    Additionally, there are sometimes multiple instances of the same event (same post id but different event ids) in the em_events table for the blog with the phantom event. I think this is caused by the user repeatedly hitting publish when the system is not responding because it gets hung up when it is creating these two events on different blogs at the same instant.

    Is there a way that you can make sure that creating an event on one blog completes before another blog is able to grab that post id? That is, that it not only creates the event record in the em_table but the corresponding record in the posts table for that blog before the next event can be created on a different blog?

    Thanks,
    Kathy

    http://wordpress.org/plugins/events-manager/

  2. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 8 months ago #

    Hi Kathy,

    The post ids can be identical, because each subsite will have its own wp_posts table which creates the WP CPT data which is what has the post id. What is important in wp_em_events is that the blog_id is also there to match the site with the relevant post_id. The event_id should never be identical, because it's the primary key for wp_em_events, that should be automatically handled.

    I'm assuming you're using MultiSite with global tables enabled, right?

    This happens to a small subset of users (Although usually it happens once and then never again) so we've had a hard time reproducing this. If you are able to reliably reproduce a phantom event, I'd love to know how and look into it further (including going into your site to fix it if possible).

  3. kathycac
    Member
    Posted 8 months ago #

    Hi Marcus,

    Yes, I'm using MultiSite with global tables enabled.

    I understand that the post IDs can be identical in different subsites. What's happening here is that a corresponding record in the posts table of that blog does not exist. So there are basically orphaned events in the em_events table that seems to lead to this situation. I am able to fix it by removing the orphaned event from the em_events table in the database.

    It has happened a number of times on our network, I would imagine because we have a lot of activity.

    It's basically when users on two different subsites are trying to create an event at the same time. The creation dates are exactly the same for the two event records that get entangled.

    I have a staging area for the website that still has the phantom records in it if you want to take a look. I can also send you a screenshot of what the database looks like. If you can please send me info about how to contact your privately.

    Thanks,

    Kathy

  4. caimin_nwl
    NetWebLogic Support
    Posted 8 months ago #

    Sounds like Marcus might well be interested in taking a look. I'll make sure he knows about your update. Thanks.

  5. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 8 months ago #

    hi, please send some info over to logins at wp-events-plugin.com, if we can get to the bottom of this that'd be wonderful.

    I think the times might be a coincidence, but it may help to see these records.

  6. kathycac
    Member
    Posted 8 months ago #

    Hi Marcus,

    I looked on the site and I'm not sure exactly where to send the info.

    Is that an email address you described?

    Thanks,

    Kathy

  7. caimin_nwl
    NetWebLogic Support
    Posted 8 months ago #

    If you have a Pro account you can login and submit it here:
    http://eventsmanagerpro.com/support/submit-connection-information/

    If not, please go to wp-events-plugin.com and use the Contact Us link at the bottom of the page. Might be worth including a link to this thread so Marcus knows it's you. Thanks.

  8. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 8 months ago #

    Hi Kathy,

    I'm not sure if you've sent the login info because I can't find it in the inbox. Could you resend?

    Replace " at " with @ in the email I described above and send it there, please include a link to here so I know it's you.

  9. kathycac
    Member
    Posted 8 months ago #

    Hi Marcus,

    Sorry for the delay and thank you for checking. I'm getting some screen shots of the database together for you.

    There's not a lot to see in the actual WP admin because none of the phantom events show up there.

    I will email you the screen shots in a bit.

    Thanks,

    Kathy

  10. kathycac
    Member
    Posted 8 months ago #

    hi Marcus,

    It will be about 6 hours before I can send you all of the screen shots and notes.

    I have to leave for a bit but will work on it later this evening. I want to make sure you have everything.

    Thank you!

    Kathy

  11. kathycac
    Member
    Posted 8 months ago #

    Hi Marcus,

    I just sent my info over to the email address you mentioned.

    Please let me know if you don't receive it. It has a zip file attached that's about 1MB.

    Thanks so much!

    Kathy

  12. kathycac
    Member
    Posted 8 months ago #

    Hi Marcus,

    Just checking to see if you received my email and zip file at the logins at email address and if you need anything else from me at this time.

    Thanks,

    Kathy

  13. kathycac
    Member
    Posted 8 months ago #

    Hi Marcus,

    Can you let me know if you received the files I sent?

    I also need to know if you will need to login to the staging area. Very soon I need to recreate it and start testing to update the site and all plugins for WP 3.7.1. Once I do that the old event records will be gone.

    Thanks,

    Kathy

  14. philipjohn
    Member
    Posted 8 months ago #

    Hi,

    Just to let you know that Marcus has received your e-mail and will get back shortly.

    Thanks,
    Phil

  15. kathycac
    Member
    Posted 8 months ago #

    OK, great. Thanks Phil.

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