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1. mfblack
   Member
   Posted 6 months ago #

   about 6 months ago characters like the apostrophe, the dash, and the colon started showing up as question marks in the title and excerpt sections of our blog.

   can someone help me out with how to fix this?

   for background/my position: i am the blog editor at our company, and i know this issue has been sent to the web guy a few times. all i know is that he "is working on it" or "has fixed it", but then it always comes back. i am not so familiar with wordpress, but from the admin panel that i have access to, i cannot find anyway to even begin to fix it.

2. keesiemeijer
   moderator
   Posted 6 months ago #

   Please provide a link to the page in question.
   This is probably a character encoding problem.
   What encoding do you have ("Encoding for pages and feeds") under Settings > Reading? Set it to "UTF-8".
   And in your wp-config.php what is defined for these lines:
   

   /** Database Charset to use in creating database tables. */
   define('DB_CHARSET', 'utf8');
   
   /** The Database Collate type. Don't change this if in doubt. */
   define('DB_COLLATE', '');

   Try commenting them out like so:
   

   /** Database Charset to use in creating database tables. */
   // define('DB_CHARSET', 'utf8');
   
   /** The Database Collate type. Don't change this if in doubt. */
   // define('DB_COLLATE', '');

3. mfblack
   Member
   Posted 6 months ago #

   you can see it on the titles of posts here, but it's decided to behave in the excerpts.

   the problem comes and goes -- it's really frustrating!

   i don't personally have access to the wp-config. i'll ask for it and check that!

   when it is so hit and miss, or on and off, could it still be the encoding error? that wouldn't mean all the time, and in the post body as well?

4. keesiemeijer
   moderator
   Posted 6 months ago #

   I don't see any strange question marks. What browser are you using?

   for testing try:
   - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

   - switching to the default theme to rule out any theme-specific problems.

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