Hi, I love your plugin.
I have one question. I have it working in all my browsers successfully, but my sister, who uses Windows 7 on her computer (I think she uses Firefox)claims that the video controls show but they are not enabled. She can play the video to get it going, but after it plays, she cannot pause the video. She says the controls are inactive. Here is how I have my settings set up:
[video mp4="http://sanssouciblogs.com/wp-content/uploads/2013/01/The_Relative_size_of_the_Universe.mp4" ogg="http://sanssouciblogs.com/wp-content/uploads/2013/01/The_Relative_size_of_the_Universe.ogv" width="480" height="360" autoplay="false" preload="true" controls]
Could you please tell me what could be wrong and how I can fix this?