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[resolved] Publicize Not Connecting to Facebook (7 posts)

  1. nawbus
    Member
    Posted 4 months ago #

    I am trying to connect Facebook to my site with Jetpack's publicise. However, when I try to connect it cannot do so and just goes to page not found.
    Twitter and Google+ connect properly.
    Any suggestions?

    my Site is http://www.newcastledistrictscouts.org.uk

    Thanks

    https://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 3 months ago #

    Hi there, I'm sorry for the late reply on this. I had a lok, and it looks like you were able to set up Publicize connections 2 weeks ago. Is everything good for you now, then?

  3. nawbus
    Member
    Posted 3 months ago #

    Hi there,

    I had to delete Jetpack and reinstall it. This then gave me the option to use Publicise properly. Unfortunately, it wiped out 3 years of stats :-( but at least everything works now!

    ta

  4. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 3 months ago #

    Hi!

    I can recover those stats for you. All you need to do now is disconnect and reocnnect Jetpack and you will have your stats back. The problem is you had previously connected Jetpack with a temporarily URL, http://www.newcastledistrictscouts.org.uk/site/ , and the stats were attached to that URL. Once you've reconnected, let me know and I'll make sure that the stats for the past 2 weeks are also recovered (as they will disappear when you reconnect). For my reference, the Blog IDs are 14922409 and 67302886.

  5. nawbus
    Member
    Posted 3 months ago #

    Thanks for that Richard.
    I've now reconnected and got my old stats back, so if you could restore the ones from the last 2 weeks, that will be brilliant.

    Many thanks

  6. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 3 months ago #

    Done! :)

  7. nawbus
    Member
    Posted 3 months ago #

    Excellent!
    Thanks very much

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