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Publicize just stopped posting images on Facebook (54 posts)

  1. NewsCorpse
    Member
    Posted 9 months ago #

    In the past couple of days Publicize has failed to post the image in my article on Facebook. Instead, it is posting a big "F" Facebook logo. When I manually post the article, the image shows correctly.

    I haven't changed anything, and prior to the past couple of days it has been working fine for quite some time. I am presently using WordPress 3.6, and Jetpack 2.42

    Here is my most recent article that failed to post the image on Facebook (I have since posted it manually):
    http://www.newscorpse.com/ncWP/?p=10543

    Here is an example of a previous posting that used the Facebook logo:
    https://www.facebook.com/NewsCorpse/posts/713902281957903

    FYI: I have run the Facebook debugger and the articles look OK to me.

    Thanks for you help.

    http://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    Hi,

    the article looks fine to me too, the image is of the right size. However, I have seen that FB might change their minimum image size to 1500px by 1500px, but I haven't seen this be consistently applied. Maybe try posting another article but with a much larger image; if your theme allows it, you may be able to use it as the Featured Image for the post; Jetpack will pick up that Featured Image and use it as the og:image for FB. Try that and let me know if it gets picked up.

  3. NewsCorpse
    Member
    Posted 9 months ago #

    Thanks Richard.

    I can't believe that Facebook would make the minimum image size 1500px by 1500px. That is HUGE. It's twice the width of their cover image size. It makes no sense.

    My theme's main column for content is only about 600px wide. Also, my theme does not use a featured image. Jetpack has always pulled the first image posted in my articles, and that is what I prefer.

    I noticed that the problem began around the same time that Facebook changed the way they displayed posts. They used to have the image left-aligned with the text to the right of the image. Now the image spans the width of the column and the text is below. Could that change have affected the way Jetpack interfaces with Facebook?

  4. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    Well, I saw the 1500 by 1500 here:

    https://developers.facebook.com/docs/opengraph/howtos/maximizing-distribution-media-content/#tags

    They specifically mention 1500 by 1500; I don't know if it will become a requirement one day.

    In any case, if your theme used Featured Images, they don't even need to be displayed in your posts, BUT Jetpack will see them and send them to FB. Have a look at here to learn how to add support for Featured Images to your site:

    https://codex.wordpress.org/Post_Thumbnails

    An dlike I said, unless your theme explicitly uses them in the post, they won't show up anywhere.

    Otherwise, as we both saw, the Facebook debugger returns no erros for the post, and the correct og:image tag is there, and the image in that post was larger than their minimum size, so I can't really tell you what the issue is. I don't think it's a Jetpack issue, though.

    So, if you try the Featured Images and you still have problems, let me know!

  5. NewsCorpse
    Member
    Posted 9 months ago #

    FYI: Just to rule it out, I did a post with an image larger than 1500x1500. It still failed to display the image.

    I am aware of the featured image function, but I always include an image in my posts and have no need to declare a featured image. Jetpack has always worked without the featured image functionality. It has worked fine for as long as I've used it until about Sept 11, right around when Facebook changed the way they display posts.

    This has to be a Jetpack issue because I can post manually with no problem - Facebook displays the post and the image perfectly. Only when Jetpack posts is there a problem. That seems to be a pretty good indicator, to me, that something is going wrong between Jetpack and Facebook that is NOT going wrong between me and Facebook.

    Can you please do some more troubleshooting. I'm happy to help if I can. But this shouldn't be working fine one day, then fail the next, for no reason.

    Thanks.

  6. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    I just tried to Publicize a post right now, with an inserted image about the same size as your first one:

    http://reviewmysite.ca/testing-images-to-fb/

    And here's the FB screenshot (I deleted the post right away):

    http://d.pr/i/4dEx

    As you can see, the image showed up in FB. Note again that this was NOT a featured image, just an image inserted into the post.

    I also tried a post with just a Featured Image, and no images in the actual post:

    http://reviewmysite.ca/post-to-fb-but-with-a-featured-image-only/

    screenshot: http://d.pr/i/Zohb

    Again, the image showed up immediately.

    My test site uses TwentyTwelve and normally I don't have any other plugins active while I'm doing tests.

    So again, I don't know what's going on. I see nothing obviously wrong with your theme or you psosts. Maybe it's because you're posting to a page and not a profile, like in my tests? Or maybe it has something to do with your theme? Do you think you could switch temporarily to TwentyTwelve, deactivate your other plugins, and then try again really quickly, just to rule out Theme or Plugin interference somehow?

  7. NewsCorpse
    Member
    Posted 9 months ago #

    Well, I don't know what's going on either. I only know that my theme and plugins and everything else worked fine until around Sept 11. I changed nothing. The only difference that I noticed is the change that Facebook made to their display (as I noted above). I have always posted to a Facebook page, not a profile. Why did it work on the 10th and not on the 11th?

    I am uncomfortable messing around with changing themes because it would alter my site beyond recognition. Maybe I could try it overnight when traffic is lower, but I'm still uncomfortable. Do you think disconnecting Publicize and reconnecting would do anything?

    I still can't get past the facts that the debugger shows everything OK, and that I can post manually without any problem. Why does it only fail when posting by Jetpack?

  8. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    Hi!

    I have asked the developers to look into this one at this point. I'll get back to you!

  9. NewsCorpse
    Member
    Posted 9 months ago #

    Thank you so much. I'm going nuts! ;-)

  10. NewsCorpse
    Member
    Posted 9 months ago #

    Hey Richard,

    I assume you haven't heard anything yet. However, I wanted to let you know about an odd occurrence that I observed since our last exchange.

    Sometimes when I paste a link manually into Facebook (and before clicking "Post") it will grab a random image from my page that is not associated with the specific post. Then, if I do not click "Post" but instead delete the link, refresh the page, and then paste the link in again, it will pull the correct image.

    This has happened a few times. I thought it might help your developers to know this.

  11. Pepe Huerta
    Member
    Posted 9 months ago #

    I'm having the same problem. Publicize does not post the correct image in FB.

    This post:

    http://www.lagzero.net/2013/09/valve-anuncia-steamos-su-propio-sistema-operativo-para-jugar-chao-windows/ (with a featured image selected)

    Posted this on Facebook:

    http://grab.by/qwru

    That image is not even in the post!

    The OpenGraph tags are OK, and if you share the post using a share button, it works as intended.

    My guess, is that facebook needs to scrap the post first to get the OG tags, since the post is not published at the time that Jetpack submits it, facebook grabs whatever it can find... sometimes, it take several minutes to get facebook scrap the posts ... so, that could be a problem when using publicize... but well, it's just a guess.

  12. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    Thanks to the both of you. we're still working on it, but what DarkPepe sugests is something along the lines of what we're thinking, though we have yet to confirm it and it could be something else entirely. I'll definitely let you know when I have news.

  13. Pepe Huerta
    Member
    Posted 9 months ago #

    Richard, I've read in the past in FB's documentation that the page info is pulled from the scrap process (can't find the doc atm)... maybe just adding a delay on jetpack's publishing action could solve the problem.

    Kind Regards.

  14. NewsCorpse
    Member
    Posted 9 months ago #

    Hey Richard, I was just wondering if there has been any progress or anything else to report. Your last comment sounded like you guys had a lead. Is it panning out? Thanks.

  15. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    @NewsCorpse - just so you know, the JP team are on a work retreat right now...

    http://wordpress.org/support/topic/jetpack-staff-will-be-unavailable-until-october-7th?replies=1

    I'm sure they'll get back to this as soon as they can :).

  16. wickedmike
    Member
    Posted 9 months ago #

    I've many websites with several feeding into http://www.facebook.com/loveknysna. This has been an ongoing problem for a month now. Looks awful without a picture (plus it doesn't pull intro text sometimes). An ugly url by itself doesn't get clicks so makes a lot of effort (e.g. if the article's thousands of words) go down the drain!

  17. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    Newscorpse: No update as of yet; as WPyogi pointed out, we were away, but we're back now so thank you for your patience. I asked the developper in charge of this issue if he had any news, and he's working on a few options but has yet to be able to reproduce it reliably on his end, so I don't have a fix yet. I'll let you know as soon as I have news!

  18. NewsCorpse
    Member
    Posted 8 months ago #

    Hey Richard,

    I was just wondering if there has been any progress on this. It's pretty frustrating not being able to use it. I have to manually post everything to Facebook. Please let me know what's going on.

    Thanks,
    Mark

  19. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Hi mark!

    So I had a quick look at your site and your Fb page, and it seems to be fine now? Just to make sure, can you Publicize another post, and make sure your image is big? Head's up that they are now reccomending a minimum image size of 1200px by 630px!

    https://developers.facebook.com/docs/opengraph/howtos/maximizing-distribution-media-content/#tags

    I think if you publish a smaller image it'll still be fine, but make sure it's at least 200 by 200. let me know once you've done that, and point me to the post on the site and on FB. Thanks Mark!

  20. NewsCorpse
    Member
    Posted 8 months ago #

    Was something done to fix Jetpack, or are you determining this by the fact that my images are showing on Facebook? Because I have been posting manually - not with Jetpack - and that's why my images are showing. I tried a post with Jetpack a few days ago and it still did not work.

  21. FEleazer
    Member
    Posted 8 months ago #

    I'm having problems with the JetPack sharing, too. I have to post manually if I want the image to display full size in facebook (not the old style thumbnail). Any resolution to these problems? Or can someone suggest a better plugin to automatically post?

    Thanks,
    Fran

  22. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Mark, that's exactly what I wanted to check. We are making some changes to Publicize on the WordPress.com-end of the equation, which may or may not fix the issues with Publicize and FB. We still suspect that the issue may actually be with FB and NOT with us, but we haven't been able to confirm either way since we can't reproduce reliably. That's why, ideally if you could Publicize again and I can check if it works o rnot, that information will definitely help us out. Thanks for your patience!

    @Fran: The changes that I mention above may improve the posting of images to FB with the new and very recent changes they made to how timeline images are handled. Ideally though, you'd post your own thread so that we can look at your issue in context.

  23. NewsCorpse
    Member
    Posted 8 months ago #

    I just posted a new article on my website and it did not post correctly to Facebook. The image it used was some other image on my page, not the one in the article.

    I deleted that post on Facebook and re-posted it manually and it worked. Let me know if there is anything I can do to help you diagnose this, because I can reproduce the problem with 100% certainty.

  24. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Mark, can you tell me which image it DID use, please?

  25. NewsCorpse
    Member
    Posted 8 months ago #

    This time it used the Facebook button in the top right corner of my page. Sometimes it uses the little banner that says "Fox Nation vs. Reality" also in the top right corner of my page.

    Hey, you know what I just realized as I was typing this? Both of those images are much smaller than the 200px minimum. Hmmm...

    I just posted a test article and it used the banner image. I'll leave it there for an hour or so, unless you ask me to leave it longer. But I'd like to delete ASAP because it messes up my page.
    It is at http://www.newscorpse.com/ncWP/?p=10818 on my site
    It is at https://www.facebook.com/NewsCorpse/posts/745007372180727 on Facebook.

    I also noticed that it appended the shortlink to the headline, which it did not do before.

  26. NewsCorpse
    Member
    Posted 8 months ago #

    Richard, I just wanted to make sure you saw my previous comment. The test post is still available, but I intend to remove it soon.

  27. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Hi Mark, I saw it but hadn't taken a look yet. I will now, thanks for the heads-up!

  28. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Hi Mark!

    So a developer and I have been looking really closely at your post and the Facebook debugger output. Would it be possible for you to send in your logs to support@jetpack.me for around the time you published that post yesterday? You can send it as a zipped file.

    Next question: We noticed that your image URLs are not standard /wp-content/ links:

    http://www.newscorpse.com/Pix/Advs/FNvR-book2.jpg

    Can you detail exactly what you do to publish a post and include an image?

    Thanks Mark!

  29. NewsCorpse
    Member
    Posted 8 months ago #

    Richard,

    With regard to logs, I'm not sure about what to send. I looked at some logs from my web host, but they don't seem to have any relevant info. And they are HUGE. Can you tell me what you might be looking for? I'm a little nervous about sending all that raw data.

    As for the image URLs, I do have my own folders for images. But why would that matter? The system should look wherever I point it to. The Facebook debugger seems to find them OK. It's just that they don't post to Facebook properly. All I do to publish is insert the IMG SRC in the post where I want it via the quicktags link button. I hope that Jetpack isn't assuming that every user is putting their images in wp/content.

    And I think I mentioned before that there appears to be a time delay. When I post to Facebook manually right after I publish on my site, it does not use the correct image. But if I delete that and then post manually again, it DOES use the correct image. Also, a couple of times I waited about half a hour after publishing on my site before manually posting to Facebook. In those cases it used the correct image the first time.

    So let me know if there is something I can look for in the logs. Also, do you still need any info from my test post? I would like to delete it.

  30. W-P-Zar
    Member
    Posted 8 months ago #

    hello!
    I add information.
    My Open Graph tags are OK.
    Facebook Debugger shows all ok. always

    some time ago
    jetpack (publicize) worked ok

    published

    Title
    image
    Title (url)
    description

    then stopped working properly

    now posted on facebook this:

    Title + Short url

    nothing more

    (Similar to twitter)

    jetkpak is a problem

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