Can I get help from anyone?
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
@vaporiz3: I don’t see that you have Jetpack installed on your site any longer.
If you install Jetpack again and still need assistance, I would be happy to help. Marking this as resolved since you’re not using Jetpack. You can reply if you still need help.
Thanks,
Hi there,
I stopped using it as it was not working correctly.
I’ve had nothing but problems with JetPack but i tried to give it another go after a long break.
Because it took over a week for anyone to even get back to me I found an alternative solution.
No one has even replied since you posted so I don’t see how you can resolve something when you haven’t even fixed anything. Is it resolved because no one can help or is it resolved because I just gave up in waiting for an answer?
I understand you guys are probably very busy but I see that other people got answers to which I thoroughly followed to narrow down any problems.
Any how thank you for noticing my post.
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Thanks for the update. I’m sorry for the delay. We’ve been working on a backlog of support requests, and we generally answer in the order received. But, we are human and we sometimes miss threads in the meantime – so I’m sorry we weren’t able to get to you until now.
We mark threads as resolved when there’s nothing left to be done. Since you had stopped using Jetpack, there was nothing for me to solve.
I’d be happy to help sort through your issues here or via our contact form if you decide to use Jetpack again. What you’re experiencing can be related to any number of problems from server configurations to conflicts with other plugins or themes, but we would need you to have Jetpack installed and activated/connected to WordPress.com in order to begin troubleshooting the issue.
Let me know if we can help in the future.