WordPress.org

Ready to get started?Download WordPress

Forums

Subscribe2
[resolved] Public subscribers not receiving emails (38 posts)

  1. kurt4274
    Member
    Posted 1 year ago #

    Whenever I put up a new post and publish it, none of my public subscribers are receiving a notification email. This has only been happening the last few posts. I have never had a problem before.

    http://wordpress.org/extend/plugins/subscribe2/

  2. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    This is a typical symptom of a server side email restriction. To check if the emails are being generated install a mail logging plugin like these:

    http://wordpress.org/extend/plugins/email-log/

    http://wordpress.org/extend/plugins/wp-mail-log/

    If you can see emails being generated then they are being blocked or dropped on the server and to find out why you'll need to speak to your hosting provider.

  3. kurt4274
    Member
    Posted 1 year ago #

    I was able to successfully send out an email to all public subscribers through the "Send Email" tool. Would this verify the problem does not exist on my server's side?

  4. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    Not really, although is does indicate that things are working to a level.

    Subscribe2 sends to Registered Subscribers first and then to Public Subscribers. If there was a restriction on volume of emails it could happen after your Registered but be tipped over the limit when Public Subscriber emails are sent.

    It might be worth checking with your hosting provider how many emails they allow you to send each hour and compare that to the number of subscribers you have.

  5. kurt4274
    Member
    Posted 1 year ago #

    I will check, however up until a week ago everything worked without a hitch. I'll let you know what my provider says.

  6. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    Let me know what happens. Even though things have been working the plugin hasn't changed a lot and your hosting provider are likely to be silently updating software and configuration continuously behind the scenes.

  7. kurt4274
    Member
    Posted 1 year ago #

    I worked with our hosting provider through out last two posts. They found no errors or restrictions on their end. It did not come through as more than the subscriber emails. They sent the following:

    "What I meant to say was that a single email cannot be send out to more than 40 recipients. You can however send out 40 copies of the email to 40 different recipients.

    I have checked on your account's email activity for the past few minutes and I can see only successfully sent messages. Such as:

    Code:
    2013-01-29 20:43:42 [6867] 1U0NeI-0001ml-6W H=localhost (serv01.siteground237.com) [127.0.0.1]:60693 I=[127.0.0.1]:25 Warning: SITEGROUND: Food Wine Thyme <kathy@foodwinethyme.com> : This message was sent via script. The details are as follows: SCRIPT_FILENAME=/home/foodwine/public_html/wp-admin/post.php REQUEST_URI=/wp-admin/post.php PWD=/home/foodwine/public_html/wp-admin REMOTE_ADDR=69.114.133.228 .
    2013-01-29 20:43:42 [6867] 1U0NeI-0001ml-6W <= foodwine@serv01.siteground237.com H=localhost (serv01.siteground237.com) [127.0.0.1]:60693 I=[127.0.0.1]:25 P=smtp S=1605 id=a375bc76626247a4d090813aadcdd8e2@foodwinethyme.com T="[Food Wine Thyme] WIAW # 3" from <foodwine@serv01.siteground237.com> for levi@premium-investing.com
    2013-01-29 20:43:42 [6870] cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1U0NeI-0001ml-6W
    2013-01-29 20:43:55 [6870] 1U0NeI-0001ml-6W => levi@premium-investing.com F=<foodwine@serv01.siteground237.com> P=<foodwine@serv01.siteground237.com> R=lookuphost T=remote_smtp S=1837 H=outbound.mailspamprotection.com [69.175.69.90]:587 X=TLSv1:DHE-RSA-AES256-SHA:256 CV=no DN="/L=Cluster/O=mailspamprotection.com/OU=Domain/CN=se4.mailspamprotection.com/emailAddress=postmaster@se4.mailspamprotection.com" C="250 OK id=1U0NeV-0000Ab-Qv" QT=13s DT=13s
    2013-01-29 20:43:55 [6870] 1U0NeI-0001ml-6W Completed QT=13s

    Did you spot any problems with the email notifications on your end?

    Best Regards,
    Lubo K.
    SiteGround Support Team"

    Until a few posts ago the plugin would send out two separate emails. One to public and one to registered. Recently the one to public has stopped sending period. The problem is not with our hosting.

  8. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    Your hosting prover in fact have revealed a hosting side restriction when they said "What I meant to say was that a single email cannot be send out to more than 40 recipients". That's a limitation on the BCC header of the email witch Subscribe2 can be configured to use.

    Have a look in Subscribe2->Settings in the "Email Settings" tab where it says "Restrict the number of recipients per email to". Change that settings to 1 and Subscribe2 will send individual emails to individual recipients, if it is any other number the BCC header is used with emails sent to the admin address and subscribers in the BCC header.

  9. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    In addition, 3 minutes on google, once I knew the name of your hosting provider reveals their own knowledge base page where they publish their email limitations:

    No more than 40 recipients per email and no more than 400 per hour.

    http://kb.siteground.com/i_get_too_many_recipients_error_message_what_does_it_mean/

  10. kurt4274
    Member
    Posted 1 year ago #

    I installed the email log. It logged only three emails outgoing after the post was submitted. Two were to the only two registered subscribers, and one to the administrator. It never attempted to send to public subscribers, which make up 98% of my subscribers. We are also set at "1" on the restrict the number of recipients per email.

  11. kurt4274
    Member
    Posted 1 year ago #

    Again I want to point out that we are able to email all subscribers manually, which I can't imagine our host allowing the manual email and not an automatic email. It is the email triggered by the post that is not going out.

  12. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    I'm aware of one other person with maybe a similar issue.

    They are using WordPress 3.5.1 with a core theme and Subscribe2 8.7. When they schedule a post in the future emails don't send but if it is done manually then emails get sent.

    Is this exactly the same as what is happening for you?

  13. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    Also, going back to basics, can you tell me:

    Do you have any Excluded Categories in your Subscribe2->Settings page?
    Are these posts marked as Private?
    Are these posts in an Excluded category? (if you have any)

  14. kurt4274
    Member
    Posted 1 year ago #

    Yes! The only difference being instead of a future email being scheduled it's not sending the automatic email once the article is posted. Following are all Email Settings:

    Restrict the number of recipients per email to (0 for unlimited): 1

    Send Admins notifications for new: Both

    Include theme CSS stylesheet in HTML notifications: Yes

    Send Emails for Pages: No

    Send Emails for Password Protected Posts: No

    Send Emails for Private Posts: No

    Include Sticky Posts at the top of all Digest Notifications: No

    Send Email From: Post Author Food Wine Thyme

    Send Emails: For each Post

    Send Digest Notification at UTC: 12am
    Chosen time will be scheduled to a future date in relation to the current UTC time
    For digest notifications, date order for posts is: Descending

  15. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    Okay, so you have no excluded categories. You write a post and schedule it for a future date, the post gets published but the emails don't.

    Like I say I have one other person with this issue and I've been trying to figure this out since before Christmas without any luck thus far, very weird as it works just fine for me on my sites! Can you list your plugins for me please and I'll look for overlaps.

  16. kurt4274
    Member
    Posted 1 year ago #

    Advanced Random Post Thumbnails Widget
    Deactivate | Edit

    Display thumbnails from random posts. Thumbnails can be selected from post categories, dimensions can be specified and margin's between thumbs can be specified. Categories can be selected from a drop down or specified in a text box as a comma separated list of ID's. Thumbs can be displayed in a single column or in automatically defined rows. Each thumb links to its post. Each thumb can be made to link to link to its post's category. Based on the Advanced Random Post widget by Yakup GĂ–VLER.

    Version 1.4 | By Dion de Ville. | Visit plugin site

    Select Akismet

    Akismet
    Deactivate | Edit | Settings

    Used by millions, Akismet is quite possibly the best way in the world to protect your blog from comment and trackback spam. It keeps your site protected from spam even while you sleep. To get started: 1) Click the "Activate" link to the left of this description, 2) Sign up for an Akismet API key, and 3) Go to your Akismet configuration page, and save your API key.

    Version 2.5.7 | By Automattic | Visit plugin site

    Select All in One SEO Pack

    All in One SEO Pack
    Deactivate | Edit

    Out-of-the-box SEO for your WordPress blog. Options configuration panel | Upgrade to Pro Version | Donate | Support | Amazon Wishlist

    Version 1.6.15.3 | By Michael Torbert | Visit plugin site

    Select Contact Form Plugin

    Contact Form Plugin
    Settings | Deactivate | Edit

    Plugin for Contact Form.

    Version 3.32 | By BestWebSoft | Visit plugin site | Settings | FAQ | Support

    Select Custom Recent Posts Widget

    Custom Recent Posts Widget
    Deactivate | Edit

    This plugin creates a new widget which lets you display a list of recent posts based on categories or tags in widgetized areas. You can select the number of posts to display in widget settings. Widget title can be changed.

    Version 2.1.1 | By Prasanna SP | Visit plugin site

    Select Easy Recipe

    Easy Recipe
    Activate | Edit | Delete

    The WordPress recipe plugin for non-geeks. EasyRecipe makes it easy to enter, format and print your recipes, as well as automagically doing all the geeky stuff needed for Google's Recipe View.

    Version 3.2.1215 | By EasyRecipe | Visit plugin site

    Select Easy Recipe Plus

    Easy Recipe Plus
    Deactivate | Edit

    The WordPress recipe plugin for non-geeks. EasyRecipe makes it easy to enter, format and print your recipes, as well as automagically doing all the geeky stuff needed for Google's Recipe View.

    Version 3.2.1596 | By EasyRecipe | Visit plugin site

    Select Email Log

    Email Log
    Log | Deactivate | Edit

    Logs every email sent through WordPress. Compatiable with WPMU too.

    Version 0.9.1 | By Sudar | Visit plugin site

    Select Google Analytics

    Google Analytics
    Deactivate | Edit

    Enables Google Analytics on all pages.

    Version 1.0.5 | By Kevin Sylvestre | Visit plugin site

    Select Google XML Sitemaps

    Google XML Sitemaps
    Deactivate | Edit

    This plugin will generate a special XML sitemap which will help search engines like Google, Yahoo, Bing and Ask.com to better index your blog.

    Version 3.2.9 | By Arne Brachhold | Visit plugin site | Settings | FAQ | Support | Donate

    Select Gravatar Box

    Gravatar Box
    Deactivate | Edit

    Automatically shows a gravatar box in the comment form

    Version 1.0.4 | By Otto | Visit plugin site

    Select Index Press

    Index Press
    Settings | Deactivate | Edit

    Add an index page to your site that displays links to all pages and page sections.

    Version 1.0 | By grandslambert | Visit plugin site

    Select Instagram for WordPress

    Instagram for WordPress
    Deactivate | Edit

    Simple sidebar widget that shows Your latest 20 instagr.am pictures and picture embedder.

    Version 0.4.3 | By jbenders | Visit plugin site

    Select NextGEN Gallery

    NextGEN Gallery
    Activate | Edit | Delete

    A NextGENeration Photo Gallery for WordPress

    Version 1.9.10 | By Photocrati | Visit plugin site

    Select Pinterest "Follow" Button

    Pinterest "Follow" Button
    Deactivate | Edit

    Add a Pinterest "Follow" button to your sidebar with this widget. Also includes a shortcode.

    Version 1.1.1 | By Phil Derksen | Visit plugin site

    Select Pinterest "Pin It" Button Lite

    Pinterest "Pin It" Button Lite
    Settings | Deactivate | Edit

    Add a Pinterest "Pin It" Button to your posts and pages allowing your readers easily pin your images. Includes shortcode and widget.

    Version 1.4.3 | By Phil Derksen | Visit plugin site

    Select RecipeCan Recipes

    RecipeCan Recipes
    Deactivate | Edit

    A WordPress that organizes recipes on your food or cooking blog. Each recipe can be inserted in a post and stored on a recipes page.

    Version 0.2.9 | By Ryan (ryanto) | Visit plugin site

    Select Share Buttons by Lockerz / AddToAny

    Share Buttons by Lockerz / AddToAny
    Settings | Deactivate | Edit

    Help people share, bookmark, and email your posts & pages using any service, such as Facebook, Twitter, Google, StumbleUpon, LinkedIn and many more. [Settings]

    Version 1.0.3 | By micropat | Visit plugin site

    Select Simply Instagram

    Simply Instagram
    Deactivate | Edit

    Promote your Instagram photo through your WordPress website using Simply Instagram.

    Version 1.2.3 | By Rolly G. Bueno Jr. | Visit plugin site

    Select Sociable

    Sociable
    Deactivate | Edit

    Automatically add links on your posts, pages and RSS feed to your favorite social bookmarking sites.

    Version 4.3.3.2 | By Blogplay | Visit plugin site

    Select Subscribe / Connect / Follow Widget

    Subscribe / Connect / Follow Widget
    Deactivate | Edit

    A widget to display image links (icon buttons) to subscription services and social networking sites.

    Version 0.5.7 | By Srini G | Visit plugin site

    Select Subscribe2

    Subscribe2
    Deactivate | Edit

    Notifies an email list when new entries are posted.

    Version 8.7 | By Matthew Robinson | Visit plugin site | Settings | Donate

    Select Subscribe2 widget

    Subscribe2 widget
    Deactivate | Edit

    Widget show subscribe2 bar in any sidebar.

    Version 1.1 | By Ramon Fincken | Visit plugin site | Settings | Donate | Support | Custom WordPress coding nodig?

    Select WordPress Hit Counter

    WordPress Hit Counter
    Deactivate | Edit

    Displays an odometer hit counter on your blog, simple and easy to configure. Visit Settings->Hit Counter after activating.

    Version 2.6 | By Eric P. Isenhauer | Visit plugin site

  17. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @kurt4274,

    One thing to try is to add this line into your wp-config.php file:

    define('ALTERNATE_WP_CRON', true);

    It's very early in checking but I think it's helping with my other user.

  18. riviera4media
    Member
    Posted 1 year ago #

    Pretty much having this same exact issue. Subscribers don't receive notifications but manually sending an email works. I can't test this out now as the blog has some 2000+ subscribers. Any resolve in either situation?

  19. annmariedwyer
    Member
    Posted 1 year ago #

    I have the same issue. I schedule all of my posts. I have already been on the telephone to ensure I am not being throttled (and mine has been restricted via S2 @ 15 since the first email).

    I added your define line to config. I should know in five minutes if it worked.

    As above, I can send directly, but the subscriptions do not go out. My last email which issued without a problem was 17JAN (all my other posts were scheduled while I was away). I came back to a load of email asking why they were not getting email.

  20. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @ riviera4media / annmariedwyer,

    With the user I was aiding who was paying for my time it did turn out to be an issue with the server not allowing the default core cron processes to fire for schedule posts. Attended publications and emails work fine as this is all done in one process but cron events spawn different processes that require the server to connect back to itself. Some server are configured in ways that stop this happening and using the alternate cron is a fix.

    Add this line to your wp-config.php file.
    define('ALTERNATE_WP_CRON', true);

    You may also notice other side effects to this such as plugin and core updates only showing as available after you have logged in to admin and refreshed the page a few times rather than it being there when you log in first time. Again this is because the cron events don't work when the site is unattended.

  21. Laurent_B
    Member
    Posted 1 year ago #

    Hi everybody,

    I got pretty much the same problem.

    Every time I click the "Resend Digest" button, a yellow banner saying :

    "The Digest Notification email contained no post information. No email was sent"

    appears.

    I tried the alternate cron fix but it did not work.

    The emails were send correctly until last week.

    Any Idea ?

    Lo

  22. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @Laurent_B,

    The message on screen is telling you pretty much all you need to know. Between the last attempt at emailing and now there are no new posts. This is because there are two date settings stored in the database and your site doesn't have any posts made between those dates.

    Now, this may not be as you expect but that's probably because those dates have been changes by manual running of digest job or because the digest period was changed in an attempt to make the email send.

    Without directly accessing those variables and editing them to times that you'd prefer in order to generate the email there is little else that can be done.

  23. annmariedwyer
    Member
    Posted 1 year ago #

    I have some feedback from parts of the mailing list which were being neglected. Thus far, with about 20% of my queries returned, the ALT_CRON fixed the issue. I will update again if it is merely a partial fix or was the solution we needed.

    Curious though, any idea why this just cropped up after all this time?

  24. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @annmariedwyer,

    I don't know really. I'm not sure if there has been a code change in the WordPress core that might have caused this but I doubt that as they are already well aware of this issue. So, it's probably more likely due to a configuration change on ther server. Hosting companies are always tinkering with the software versions and settings to get better performance only sometimes they miss things or get unexpected side effects.

  25. annmariedwyer
    Member
    Posted 1 year ago #

    After a couple days, I have run into a snag. Tonight, only two of the 15 emails which should have gone out did. I do know the difference between the last two days and today was the scheduler. I scheduled today's post, but the two days prior were live posts.

    The scheduler has caused a ton of issues for me since 3.5. (script stripping, HTML leeching) It may be worth a look in codex to see if there are lingering issues since 3.5.1.

  26. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @annmariedwyer,

    The core WordPress developers are adamant there are no issues in the core cron code.

  27. annmariedwyer
    Member
    Posted 1 year ago #

    @mattyrob

    They may be pointing back to that ancient thread to explain how the wp_cron works, but it is definitely not infallible. This is the one which eventually led to the fix of my script-stripping nightmare: It was part wp_cron, part nannybot, but in the end pivoted off the cron.

    Dev changed wp_cron in 3.5. It solved a number of problems. Generally, fixing something has unintended consequences.

  28. mattyrob
    Member
    Plugin Author

    Posted 1 year ago #

    @annmariedwyer,

    I accept all of what you are saying. These issues in the core code are clearly going to impact scheduled posts and since my plugin works there I may get questions about it when it is not my code at fault.

    Thanks for the pointers.

  29. Sarav
    Member
    Posted 7 months ago #

    Hi Mattyrob/Plugin Author,
    I have the same issue of not sending email to the public users. Is there a way you could help us?
    Best Regards.

  30. mattyrob
    Member
    Plugin Author

    Posted 7 months ago #

    @Sarav,

    And what of the things already suggested in this thread have you tried and what was the result?

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic

Tags

No tags yet.