I have the following scenario:
Someone rings me on the phone, they want to know how to add a link to some text in a page. They have the page open as an administrator, editing it.
What I usually do:
Open the same page, and mimic the actions on the page whilst talking through it on the phone. Sometimes the person ringing adds the links, sometimes I do. Either way a quick refresh by the other party shows success or failure.
Is this possible with the new revisions/take control feature? Is there a way to still provide support in this way?