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[resolved] Product Variations doesnst work (21 posts)

  1. thomasglinik
    Member
    Posted 1 year ago #

    Hy People,

    sadly since the latest update if i click on the add variations button nothing happens (whe adding a product)

    does anybody know this problem?

    greetings.

    thomas

    http://wordpress.org/extend/plugins/woocommerce/

  2. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    What version of WooCommerce are you using?

    Do you get Javascript errors in your browsers console?

    Please give me steps to reproduce, for example what kind of attribute you've added to the product before trying to add variations.

  3. thomasglinik
    Member
    Posted 1 year ago #

    Hy Coen,

    No i dont get Java Errors.

    I tried with different attributes...

    i have a IT Webshop as you can see on somion.at

    Mostly i add Storage variations, CPU things like that.

    And everything worked fine.. but since i did the latest update of woocommerce it doesnst work any more...

    i also tried to delete and install the old version but nothing happened.

    thanks for your help

  4. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    In order for me to properly give you support, can you please answer all my questions?

    I need to know the version of WooCommerce that you are using, as well as a step by step description of how to reproduce your issue.

  5. thomasglinik
    Member
    Posted 1 year ago #

    I've made a Screencapture for you wich should describe everything.

    thanks a lot.

    http://www.youtube.com/watch?v=Jp2b_nz_fFA

  6. peyote
    Member
    Posted 1 year ago #

    Hello guys

    I can confirm that I have exactly the same problem.

    WC: 2.0.7
    Woo Sliding 1.5.5.
    WP: 3.5.1

    http://wordpress.org/support/topic/multiple-product-attributes-on-variable-product-not-working

  7. thomasglinik
    Member
    Posted 1 year ago #

    did you find a solution already peyote?

    greetings

  8. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    When you click one of the buttons, that are not responding, do you get any errors in the browsers console? Possibly a Javascript conflict. What plugins are you using?

    Can you please link to the report you can generate on WooCommerce > System Status (do not post it here, but link to it on a site like http://pastebin.com/ please)?

    Also, do those buttons work after you've saved the product and then try to add variations, instead of doing it all in one run (just for debugging purposes)?

  9. thomasglinik
    Member
    Posted 1 year ago #

    √ no i dont get any errors.. simply nothing happens

    √ i just realized if i want to download the system report also nothing happens..

    √ when i save the product first also nothing happens

  10. peyote
    Member
    Posted 1 year ago #

    Hi Thomas,

    Gerhard at WooThemes helped me sort this one. I dont know if this could be your problem too, but I had a ":" in my attribute tag, which was causing the issue. I.E Select Colour:

    Removing the : from the tag solved my issue.

  11. thomasglinik
    Member
    Posted 1 year ago #

    Sorry. But that didnt help me.

    Still The Same Problem!!!

  12. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Do you have any other special characters in your attribute names which may break? We've been working on making this more robust in the latest release, so when you resave the attribute names it should resolve itself.

    Can you give an example of the attribute names that cause these issues?

  13. thomasglinik
    Member
    Posted 1 year ago #

    you can the those infos in the youtube video above.

    tried it with many things.. in the latest case simply with yes | no.

    thanks..

    thomas

  14. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    What happens if you save the product first (the big blue Update or Publish button) and then try to use the button that doesn't work in your video?

    Have you tried ruling out any conflicts with plugins, themes and translations? Have you disabled those and checked if the issue is still there? If so, start enabling everything one by one again, test after activating each and see if that's the cause of your problem.

  15. thomasglinik
    Member
    Posted 1 year ago #

    Hy Coen,

    tried to save first.. same problem.

    I also tried to deactive different plugins... it must be a woocommerce plugin problem.. because it came 100% with the update of the plugin itsself... something went wrong there..

  16. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    It really sounds like a Javascript error in your site, caused by a conflict. Have you tried disabling all plugins and activating a default theme like Twenty Twelve?

    Please make a screencast that confirms this (let us see that WooCommerce is the only plugin active and the theme is Twenty Twelve. I can't reproduce it on my end with this configuration. Also check your browsers console for possible errors in the screencast, maybe there is something else we can see there.

  17. BillionaireBum
    Member
    Posted 1 year ago #

    It is a theme problem. Since the update I am having the same issues and I am not 100% sure on how to resolve it. Anybody got links to the older Woocommerce download?

  18. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Before you downgrade: You can not downgrade your data to a version before 2.0. This is mentioned in all our 2.0 announcement posts, documentation and update tutorials. So if a downgrade is needed, restore a backup of your data or stay on a version later than version 2.0 or all your order data will be still in 2.0 structure.

    If this really is a theme issue, it's up to the theme author to properly fix it (which they had the chance to do since December 2012 when we announced the changes already).

    All downloads can be found on the Developers page of the plugin.

  19. BillionaireBum
    Member
    Posted 1 year ago #

    Hi

    Thank you for the reply I appreciate it. I seem to have js Errors on my site but I am not 100% sure on how to fix it as I have never come accross a js issue. I will have to do some more research to figure this out. http://ubuntuismclothing.com/shop/akhenaten/

  20. BillionaireBum
    Member
    Posted 1 year ago #

    Anything?

  21. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    A JS error is most likely caused by a poorly written JS file in your theme or in a conflicting plugin. At least something must be loading a file which causes a JS error.

    As I said, if you are not too JS savvy yourself, it's really up to your theme author to fix this issue. I don't know your theme, so I can't help you on this one.

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