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Music Store
[resolved] product not available on download page (4 posts)

  1. bucster
    Member
    Posted 4 months ago #

    customer can purchase songs or albums, via paypal, receive download link email, usually in junk mail, all ok, but when click download, link opens webpage, but nothing is displayed just blank. the items are in the download folder as zip files but do not link to the download page being displayed. Please help. I have been asking developer for assistance for nearly 2months with no reply at all.

    http://www.jimhill.com.au/music-store/

    regards
    Dave

    http://wordpress.org/plugins/music-store/

  2. codepeople
    Member
    Plugin Author

    Posted 4 months ago #

    Hi,

    I'm sorry. I'm the plugin developer and have not received your emails previously, should be a temporal problem with our support system.

    My recommendation is to install the latest plugin's update, it correct some issues that are present in your current copy of plugin (We have made some code corrections, but we have not modified the version number).

    If the issue persist, will be required contact me through the support's page, because I will need the download link and maybe the WordPress access.

    http://wordpress.dwbooster.com/support

  3. bucster
    Member
    Posted 4 months ago #

    Hi,Thank you for your reply.
    Where can i download the latest music-store pro plugin update from, without having to purchase it again?
    Due to lack off or confusing documentation it took me 4 weeks to work out installation and loading songs, albums, etc. another 8 weeks now asking for assistance. I have used the support page system for every assistance request with this problem,(at least 1 per week) never received a reply, until i used this forum.
    Now the support page says, 90+ days past purchase date, purchase more support credit for assistance.

    http://www.jimhill.com.au/music-store/

    Dave

  4. codepeople
    Member
    Plugin Author

    Posted 4 months ago #

    Hi,

    I've checked by your domain in our support system, we have received and answered to 7 tickets from you.

    I'm sending you the tickets numbers:

    487918,192104,636878,961674,433803,576163,684761

    with your email and tickets number, it is possible to check the answers to your previous tickets through the support page:

    http://www.hotdreamweaver.com/support

    Please download and install the latest update of the plugin. Use your personal download link (the link sent to your email address after the purchase) to get the latest update.

    Installation/update instructions:

    http://wordpress.dwbooster.com/faq/general-questions#q94

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