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[resolved] Proceed to Checkout button (30 posts)

  1. carcar1313
    Member
    Posted 1 year ago #

    Hi,

    I was running through eshop in each browser and came across something strange. In IE, Firefox, and Opera when you click on the "Proceed to Checking" button it disappears. It falls below the "Continue Shopping" button and you cannot see it anymore. If you hover below the "Continue Shopping" button there is a link, the "Proceed" button, but nothing shows up. If you click right next to the "Continue Shopping" button the "Proceed to Checking" button will reappear.

    The only way to continue to the next step is to click on the "Proceed to Checking" button and then when it disappears click under the "Continue Shopping" button.

    If anyone has a suggestion for a fix to this I would much appreciate it!

    Thanks,

    Carlie

    http://wordpress.org/extend/plugins/eshop/

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Can you replicate the problem using the default Twenty Twelve theme with all other plugins deactivated?

  3. carcar1313
    Member
    Posted 1 year ago #

    It doesn't do that when I change the theme to Twenty Twelve.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

  5. carcar1313
    Member
    Posted 1 year ago #

    Ok thanks for your help

  6. carcar1313
    Member
    Posted 1 year ago #

    Is this a theme issue also?

  7. esmi
    Forum Moderator
    Posted 12 months ago #

    yes

  8. carcar1313
    Member
    Posted 11 months ago #

    Hi,

    I have just gotten around to looking into this more trying to figure out what in the theme is causing this and have noticed something interesting. Still in IE, Firefox, and Opera the "Proceed to Checkout" button is still missing but it is as if it is either behind the "Edit Details or Continue Shopping" link, which just takes you back to the previous page, or that link has taking over where the "Proceed to Checkout" button is suppose to be.

    I have tried playing with the padding for the "Proceed to Checkout" button to try and move it from out of behind the "Edit Details or Continue Shopping" button but it just moves that link around.

    I am very confused on what is going on. If you can help me at all with this or guide me in the right place to start looking it would much appreciate it.

    Thanks,

    Carlie

  9. esmi
    Forum Moderator
    Posted 11 months ago #

    What theme are you using? Where did you download it from?

  10. carcar1313
    Member
    Posted 11 months ago #

    I am using the Tiga theme and I downloaded it from the Install Theme section of wordpress

  11. esmi
    Forum Moderator
    Posted 11 months ago #

    All I can say is that there appears to be a conflict between the theme and the eShop plugin. Have you tried asking the theme's developer about it?

  12. carcar1313
    Member
    Posted 11 months ago #

    Ya I have contacted him but he has never responded. In order to move forward with my site I need to resolve this issue as if anyone is trying to purchase anything from my site they can not unless they are using Chrome.

  13. esmi
    Forum Moderator
    Posted 11 months ago #

    I'm sorry but all I can suggest is that you try using another theme.

  14. carcar1313
    Member
    Posted 11 months ago #

    Thanks

  15. carcar1313
    Member
    Posted 11 months ago #

    Just for kicks I have changed my theme to the Twenty Twelve theme and deactivated all my plugins and I am still having the same problem.

    Would this still be a theme issue?

  16. esmi
    Forum Moderator
    Posted 11 months ago #

    Site url?

  17. carcar1313
    Member
    Posted 11 months ago #

  18. esmi
    Forum Moderator
    Posted 11 months ago #

    Still in IE, Firefox, and Opera the "Proceed to Checkout" button is still missing

    I cannot replicate this on your site using Firefox 22 or IE 10

  19. carcar1313
    Member
    Posted 11 months ago #

    This is happening on the "Checkout" page. Not on the "Shopping Cart" page.

  20. esmi
    Forum Moderator
    Posted 11 months ago #

    Try re-installing eShop. We cannot replicate this in the 2012 theme

  21. carcar1313
    Member
    Posted 11 months ago #

    I just tried that and it didn't do anything

  22. esmi
    Forum Moderator
    Posted 11 months ago #

    I'm sorry but we simply cannot replicate your problem. See http://edemo.quirm.net/

  23. carcar1313
    Member
    Posted 11 months ago #

    The "Proceed to Checkout" button did not show up on that site. This time in Chrome too. This is the button that takes you to the page where it says "Please wait, your order is being processed…" then you have the "Proceed to PayPal" button.

  24. esmi
    Forum Moderator
    Posted 11 months ago #

    The "Proceed to Checkout" button did not show up on that site.

    It does for me.

  25. carcar1313
    Member
    Posted 11 months ago #

    I'm really confused on whats going on then.

  26. esmi
    Forum Moderator
    Posted 11 months ago #

    Whatever this is, it seems to be specific to your site. Try resetting the plugins folder by phpMyAdmin.

  27. carcar1313
    Member
    Posted 11 months ago #

    Well i figured this out I'm just not sure how to fix it. There is a div with the information for the button in it that is missing in Firefox, Safari, Opera, and IE.

  28. esmi
    Forum Moderator
    Posted 11 months ago #

    Delete eShop and re-install it.

  29. carcar1313
    Member
    Posted 11 months ago #

    I deleted it and erased all of the pages. Then re installed it and added the pages in but its still happening

  30. esmi
    Forum Moderator
    Posted 11 months ago #

    I'm sorry but this issue is specific to your site. We cannot replicate it. And if we cannot replicate it, we cannot offer any solutions.

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