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[closed] Problems with Visual Editor in WP 3.1 (91 posts)

  1. Laura
    Member
    Posted 3 years ago #

    I've just installed version 3.1 and blog is looking good generally except the visual editor is no longer functioning properly.

    There are no buttons at the top of the text box, the text is set to be white, so you can only see it when you highlight or switch to the HTML view. Also when you do switch from HTML back to visual, the html tags are still visible.

    Anyone resolved this?

    I have de-activated my plugins hoping that this would resolve - it did not. I have checked the active_plugin row within the db and that was zero so it had registered the deactivation correctly.

    Any ideas out there please?

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    - increasing the memory available to PHP:
    http://wordpress.org/support/topic/253495#post-1017842

  3. Laura
    Member
    Posted 3 years ago #

    i have deactivated all of the plugins - no change
    i have reset the plugins folder - no change

    really dont want to change the theme in case its not the issue, but guess I'm going to have to

    how would i go about re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress please?

  4. really dont want to change the theme in case its not the issue, but guess I'm going to have to

    Just temporarily. If there's no problem with Twenty Ten then you know the issue is somewhere in your theme files. Set it right back after testing.

    how would i go about re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress please?

    Download a fresh copy of WP. Upload the folders via FTP to your server.

  5. Laura
    Member
    Posted 3 years ago #

    Thanks - I've just switched to Twenty Ten and the issue persists.

    I shall now try a fresh copy of the wp-admin and wp-includes folders. Will this upset any of my configuration?

  6. Will this upset any of my configuration?

    It shouldn't. There is no theme or other site-specific information in those folders, it's the core WP functionality only. If you're really worried, you could make a backup of your existing folders first. Just be sure to upload them to the right location within your WP installation.

  7. Laura
    Member
    Posted 3 years ago #

    So I've made backups of my wordpress files and the db via ftp - and have the fresh wp-admin and wp-includes folders ready to ftp to my hosting. My question is - I have WordPress installed via a Free 123-app easy site creation tool on my 123-reg hosting, which takes care of all the hassle for me (usually).

    I have noticed that the version which appears to be installed on the server states 3.0.4 release 4. I'm wondering if this is causing the issue? I'm just very wary of doing anything that makes my situation worse!

    I suppose I'm being over cautious but I just don't have the time or knowledge for this to get any worse. Thanks for all the advice so far!

  8. There could certainly be a conflict but I'm not clear that I understand you. Are you saying you installed the site originally using your host's easy-installation tool, but then did a manual update from 3.0.4 to 3.1 yourself, earlier? Or you clicked on the "update WordPress" link in your site?

  9. p.s. in general it's best to stick to one method. i.e. if you did an install via a tool like Fantastico, you're best to use the same tool to do upgrades, otherwise things can get out of synch. These 3rd-party installation tools are usually somewhat behind in terms of what version of the software they're offering, which is one of the reasons I never recommend using them.

  10. Laura
    Member
    Posted 3 years ago #

    yes exactly that - originally I installed using the easy-installation tool, and the update was done via the automatic update within WP itself. Unfortunately as you say, they are only offering 3.0.4 at the moment. Is it better me soldiering on until they catch up (if ever) or chancing it with thr replacement of the wp-admin and wp-includes folders? I've read some horror stories of people's experiences when this was attempted and I'm worried!

  11. Let me ask you one more thing - what does it say within your admin area now, does it say you're running 3.1?

    If so, I would personally go for the careful replacement of wp-admin & wp-includes from a fresh copy of WP 3.1.

    Is it better me soldiering on until they catch up (if ever)

    Even if once they begin offering 3.1, now that you've done your own upgrade within WordPress, bypassing their tool, I'm not sure you'll ever be able to use their tool again - you'd need to contact them for support on that front.

  12. p.s. you could also first try the other method esmi suggested above, if you want:

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  13. Also - have you checked to see whether you're running one of the plug-ins known to be incompatible with 3.1, in this thread? (even though I know you said you tried deactivating plug-ins)

    http://wordpress.org/support/topic/troubleshooting-wordpress-31-master-list?replies=6

  14. Laura
    Member
    Posted 3 years ago #

    WordPress itself says 3.1. My hosting says 3.0.4. I agree, I will contact the host to see if they have any advice - their website is clear as mud and directs users to wordpress.org.

    I have tried the other method with no joy i'm afraid. Thanks for all your help though :)

    Guess I will have to bite the bullet and replace the wp-admin and wp-includes folders.

  15. Laura
    Member
    Posted 3 years ago #

    thanks - have checked that link but none of those apply to me unfortunately :s

  16. Laura
    Member
    Posted 3 years ago #

    So I have replaced the wp-admin and wp-includes folders - however there is no change. Any further suggestions please? Thanks!

  17. endgamepr
    Member
    Posted 3 years ago #

    I'm having this same problem and haven't been able to figure it out. I've done a little research and it seems to be a problem that a lot of people are dealing with, unfortunately. Any fixes would be fantastic.

  18. endgamepr
    Member
    Posted 3 years ago #

    I just did a reinstall of WordPress (using the automatic updater within WordPress) and that didn't fix it either. Sometimes I can see the Visual Editor view, but even then only SOME of the TinyMCE buttons work ... but not all of them. The link creation button doesn't work, for example. If I go into HTML view, it works just fine. I wonder if this is all related to the upgrades to the intra-site linking?

  19. endgamepr
    Member
    Posted 3 years ago #

    Laura -- What browser are you using? I normally use Firefox, but I just powered up my version of IE8. When I log in using IE8, everything seems to work normally. I haven't checked Chrome or Safari, but this might be a temporary work-around until the bug is squashed or someone finds a fix.

  20. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - working through the solutions suggested in Troubleshooting WordPress 3.1 - Master List

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  21. endgamepr - If ONLY Firefox is having problems, can you flush your cache for that entirely?

    Also I have this vague memory of some versions of FireFox breaking TinyMCE. Is there an upgrade for FF?

  22. endgamepr
    Member
    Posted 3 years ago #

    Ipstenu -- Tried clearing my Firefox cache ... didn't make any difference.

    Funny you should mention previous versions of Firefox breaking TinyMCE. That's how I figured out to try IE8. In my research of the problem, I came across some old troubleshooting posts about a problem in WP 2.7 that was very, very similar to this one.

    I've also tested Chrome, and it works just fine. It's obviously a Firefox issue. Pain in the rear to switch browsers just for WordPress usage, but at least I know there is a workaround.

  23. endgamepr
    Member
    Posted 3 years ago #

    PS - I'm using the latest public release of FF, version 3.6.13

  24. kmarti55
    Member
    Posted 3 years ago #

    Although no help, I have the same problem with the same hosting company. I installed WordPress installed via a Free 123-app easy site creation tool on my 123-reg hosting and then updated via the button. I have tried Safari, Chrome and Firefox with all the same problem. I deleted all my unused plugs and emptied the cache but no result. Like you i am cautious in changing too much at this early stage.

  25. Spirit_of_Martin
    Member
    Posted 3 years ago #

    I think there is problem on multisite instalation - when user have superadmin editor work fine - any diffrent user don't have working editor...

  26. calisuri
    Member
    Posted 3 years ago #

    I have exactly the same problem - visual editor just disappeared on all of my installs of WordPress that I updated. Doh!

  27. Laura
    Member
    Posted 3 years ago #

    phew - was starting to think i was alone. Suppose until its figured out it will force me to brush up on my html... but thats kind of not the point... :s

  28. Laura
    Member
    Posted 3 years ago #

    endgamepr - I have done the same as you, with the same results. Seems to work fine with IE8 - however I am loathe to use it.

    Hopefully Firefox will come up with a bug fix.

  29. endgamepr
    Member
    Posted 3 years ago #

    Laura -- It despise IE as well. Try Chrome. I'm using it to edit a client site right now, and it works just fine.

  30. Have you tried the manual upgrade?

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