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[resolved] Problems with cookies! (7 posts)

  1. Antonio Avila
    Member
    Posted 5 months ago #

    It is the second time that It appear that I lost my blog. and all I need to do Is clean the safari. Remove all website data.

    Backitup end to work without problem, the link don't appear but It is done.

    Thank you.

    http://wordpress.org/plugins/wp-backitup/

  2. Chris Simmons
    Member
    Plugin Author

    Posted 2 months ago #

    Is this still occurring? Please update your Worpress install to the current version if possible.

  3. Antonio Avila
    Member
    Posted 2 months ago #

    Yes, this has continued. I have the newest version of Worpress, I'm using regionalization "Spanish" and child theme of 2013 WordPress theme.

    http://www.las-charcas.com

    Thank you for your attention.

  4. Chris Simmons
    Member
    Plugin Author

    Posted 2 months ago #

    Thanks for the update. We are troubleshooting the issue and will post a fix as soon as possible.

    Thanks
    Chris

  5. Antonio Avila
    Member
    Posted 2 months ago #

    Thank you Chris.

  6. Chris Simmons
    Member
    Plugin Author

    Posted 2 months ago #

    Antonio,
    We suspect this issue may have been caused by changes we were making to our licensing system. Please let me know if this issue is still happening.

    If the problem is still occurring then please open up a support ticket on our site(link below) or just shoot me an email @ support at wpbackitup.com. I would like to send you a private link to a dropbox folder we can use for troubleshooting.

    http://www.wpbackitup.com/support

    thanks
    Chris

  7. Chris Simmons
    Member
    Plugin Author

    Posted 2 months ago #

    Antonio,
    We have been troubleshooting this issue and believe it occasionally occurs for 2 reasons:

    1) An extremely large number of plugins
    2) Slow site performance

    In the case of slow site performance,please report this to your hosting provider. It is often the case that when the performance issues are resolved, the slow backup issues are resolved as well.

    We also recommend deactivating and deleting any plugins and themes that are not being used. Large numbers of plugins will not only make the backup slow, but your site as well.

    In most cases this issue is resolved by removing unnecessary plugins and and in the case of slow site performance, when the host corrects the issue causing slow performance.

    If the issue continues, please send us a support request via the wpbackitup site.

    http://www.wpbackitup.com/support

    We will assist you with troubleshooting the issue.

    Thanks
    Chris

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