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[resolved] problems installing a new theme, newbie! (35 posts)

  1. Jbeuscher
    Member
    Posted 3 years ago #

    this is a repost, no one seems to want to help me in the themes and templates section :(
    Hi all
    i have been thrown in at the deep end, the guy that made our site has left the company and refuses to help me without charging extortionate rates. my knowlage is very basic so a please dont make your resonses to techy, although all help is appreciated.

    ok so my problem is; our site http://www.fireguardservices.com was working perferctly, then i updated wordpress to the lastest version. now the theme we have installed doesnt work properly (i have managed to get the home page to display properly but thats it!). there is a new version but i dont know how to install it, i have tried downloading the theme and uploading it using the /theme-install.php?tab=upload but it wont work.

    thank you in advance for your help

  2. SoBytes
    Member
    Posted 3 years ago #

    hi

    I would like to help but i am not sure i understand your question?

    I have had a look at the site and their is alot more than the homepage that i can view?

    Do you mean their is a new version off the theme?

  3. SoBytes
    Member
    Posted 3 years ago #

    Ok so what i can see from the url

    http://fireguardservices.com/franchise/about/

    looks like their is a category called franchise with posts withing it want is your permalink structure.

    you can find this in

    settings->permalinks.

    and what are your eading settings.

    settings->reading

    Is the homepage set as a static post.

  4. Jbeuscher
    Member
    Posted 3 years ago #

    sorry, my question is how do i install a new theme? i have the new version but i cant seem to upload it, and the intructions that come with it are useless to me as i dont understand half of it!

    as you can see from the site the main page works but all the others which should contain content now just have a slide 2 page, i have already checked out content is still saved in wordpress it just wont display properly.

  5. SoBytes
    Member
    Posted 3 years ago #

    to install a theme go to apperance->themes->install theme

    Then upload you new theme is it in zip format?

  6. Jbeuscher
    Member
    Posted 3 years ago #

    permalink stucture:
    Custom structure: /%category%/%postname%/
    and reading settings are:

    Front page displays

    Your latest posts

    Blog pages show at most 10 posts
    Syndication feeds show the most recent 10 items
    For each article in a feed, show
    For each article in a feed, show

    Full text

    Encoding for pages and feeds The character encoding of your site (UTF-8 is recommended, if you are adventurous there are some other encodings)

    i have copy and pasted as i wasnt sure what you wanted, removing the non used options

  7. Jbeuscher
    Member
    Posted 3 years ago #

    yes the theme is in zip format but when i try to upload it i get this error:
    The uploaded file could not be moved to /home/vpsthesh/public_html/fireguardservices/wp-content/uploads/2011/02.

  8. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    If you still have a version of the Theme installed, you first need to delete it before you can upload a new version. (This is true only if trying to upload a Theme's ZIP file, as opposed to updating the Theme through the WordPress updater.)

  9. SoBytes
    Member
    Posted 3 years ago #

    are you faimialr with filezilla and ftp

    if so unzip the folder and then ftp it up to /wp-content/themes

    and like said above if their is already a folder named the same back it up delete it and then upload the new one.

  10. keesiemeijer
    moderator
    Posted 3 years ago #

    try using FTP or whatever file management application your host provides.

  11. Jbeuscher
    Member
    Posted 3 years ago #

    to Chip Bennett: how do i delete it if its my current theme, there is no delete option?

    to isimpledesign and keesiemeijer: no i am not but im just reading though the link sent by keesiemeijer

  12. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    You have to deactivate a Theme (by activating a different Theme) before you can delete it from within the wp-admin.

    Or, you can delete the Theme files using FTP, by deleting the following directory:

    \wp-content\themes\<theme-name>
  13. Jbeuscher
    Member
    Posted 3 years ago #

    would FTP available in cpanel?

    if i deactivate my theme will it delete all the modifications the previous person made? yes im very new to this!

  14. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    If you prefer cPanel to FTP, then just use the filemanager in cPanel. You can accomplish the same things for your purposes here.

    Deactivating a Theme doesn't make any changes to it. Of course, since your next step will be to delete it, then yes, you'll lose any changes you've made to the Theme.

    (Alternately, you could back-up the Theme, by downloading it locally before deleting it.)

  15. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    p.s. Jbeuscher I think, for some reason, the forum marked you as spam/bozo. I can see your responses via email notification, but they are not showing up here in the threads.

    You may want to contact the mods to sort it out.

  16. Jbeuscher
    Member
    Posted 3 years ago #

    haha i would but i dont know how, oh well.
    i have backed up my database, but i dont know how to do the theme, im sorry to keep asking you for more help but i really am stuck!

  17. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    To back up your Theme:

    1) Via FTP (or cPanel filemanager), navigate to \wp-content\themes
    2) You should see \wp-content\themes\<theme-name> where <theme-name> is the name of your Theme
    3) Copy (download) the <theme-name> folder to your local machine

  18. Jbeuscher
    Member
    Posted 3 years ago #

    in cpanel:
    # Browse wp_commentmeta
    # Browse wp_comments
    # Browse wp_contact_form_7
    # Browse wp_links
    # Browse wp_newscategories
    # Browse wp_newsletter
    # Browse wp_newsletter_profiles
    # Browse wp_newsstats
    # Browse wp_newstatsclick
    # Browse wp_newstatserasers
    # Browse wp_newsusers
    # Browse wp_options
    # Browse wp_postmeta
    # Browse wp_posts
    # Browse wp_savednewsletters
    # Browse wp_terms
    # Browse wp_term_relationships
    # Browse wp_term_taxonomy
    # Browse wp_usermeta
    # Browse wp_users

    no wp-content

  19. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Are you in cPanel, or in PhpMyAdmin?

    What you listed are DATABASE tables, not the WordPress file structure.

  20. Jbeuscher
    Member
    Posted 3 years ago #

    AHH wow i look stupid! haha ok so im in cpanel now, how would i navigate to wp-content?

  21. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Now that you're in cPanel, launch the File Manager. It should default to your \home directory. You need to navigate to:

    \home\public_html\wp-content\themes

    Or, if WordPress is installed in a subdirectory called "wordpress":

    \home\public_html\wordpress\wp-content\themes
  22. Jbeuscher
    Member
    Posted 3 years ago #

    ok so i have found the file tried to copy and down load it, neither work

  23. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    If you can't download the file from the cPanel File Manager, then that's probably not a WordPress-related issue. You might check with your host's technical support.

  24. Jbeuscher
    Member
    Posted 3 years ago #

    i figured out the problem, had to compress the file before i could download it! ok so now i can change my theme and the settings will be safe?

  25. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Now that you have the current Theme downloaded, you can safely delete it from the server.

    Once you have deleted it from the server, you should then be able to upload the original Theme again (which was the original reason for this thread, IIRC).

  26. Jbeuscher
    Member
    Posted 3 years ago #

    ok uploading the zip file didnt work i got the same error, could i do it via cpanel?

  27. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Did you delete your Theme files from the server first, before attempting to upload?

  28. Jbeuscher
    Member
    Posted 3 years ago #

    i deleted the cleanr folder and the zip version do i have to delete the whole themes folder?

  29. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    What do you mean, you deleted the "ZIP version"?

    Did you delete locally, or on the server?

  30. Jbeuscher
    Member
    Posted 3 years ago #

    on the server, you have to compress it to a zip version on the server to download it. i still have my copy

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