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[resolved] Problem with subscription with Jetpack (9 posts)

  1. kuisak
    Member
    Posted 1 year ago #

    hello, I use Jetpack on my blog ... and, I install the widget for the subscription by e-mail. But from the last update of wordpress, no body arrive to subscript to my blog. I can write an e-mail, after I click on subscript ... and I never received the confirmation e-mail .... do you have any idea ... ?

    Thanks in advance

    Best regards

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  3. kuisak
    Member
    Posted 1 year ago #

  4. kuisak
    Member
    Posted 1 year ago #

    It's very strange because with some email it's ok and with another email it's not ok ..... ?!?!?

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I checked your site, and everything seems to be set up properly. I also checked our email logs for a few of your site's subscribers, and it seems they received an email notification about your last post; we sent the last notification yesterday at 19:37:22 UTC.

    If you experience issues with a specific email address, could you check your Spam / Junk folder, as WordPress.com emails can get caught in them sometimes?

    If you don't find the emails there, do not hesitate to contact us via this form to give me a few examples of the email addresses that didn't receive any email:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  6. kuisak
    Member
    Posted 1 year ago #

    Hello,

    I checked my spam folder and I have no mail inside.

    I send a mail at (removed) (one of my address) and I received the mail correctly. But when I put this email ((removed)) on my blog at the subscription and I never receive the mail for the confirmation.

    Thanks for your help !

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @kuisak You'll want to edit your previous post and remove your email address from there as soon as possible; you wouldn't want that email address to be made public and be used by spammers!

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I checked your list of subscribers, and it seems you had already tried to subscribe to your blog using this email address a few months ago. That's why you didn't receive any new confirmation email.

    You should be able to confirm your subscription by clicking on the confirmation link in the email you received a few months ago. You can also confirm your subscription by entering your email address here:
    http://subscribe.wordpress.com/

  9. kuisak
    Member
    Posted 1 year ago #

    Hello Jeremy,

    I understand perfectly now why I never received the email confirmation. It's right, few months ago, I use this email to test and view the email confirmation, but I never confirm with this mail.

    I thought that the confirmation is automatically canceled if we do not validate within a few days.

    Thanks for your help, now all it's ok !

    Best regards

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