Support » Plugin: WP Statistics » problem with stats

  • Resolved ramezanpour

    (@ramezanpour)


    hi thanks for your great plugin,
    i use it a while so i came to upgrade it,i have to delete tables from DB and install it again,now all problems about install is solved but i always get 1 user in totals and daily stats,just in onlineusers i get real ones! i monitor users using google analyctics it show me users but in plugin i always has 1 user!!!! whats wrong with installation?

    https://wordpress.org/plugins/wp-statistics/

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  • Plugin Contributor Greg Ross

    (@gregross)

    Make sure you’ve enabled ‘Visits’ and ‘Visitors’ in the general settings page.

    Plugin Contributor Greg Ross

    (@gregross)

    Also check your exclusions settings, if you have used IP exclusions, make sure to have a subnet mask assocaited with each entry or the default will match too many addresses.

    Plugin Contributor Greg Ross

    (@gregross)

    Closing topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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