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[resolved] Problem with email notification in Woocommerce (33 posts)

  1. 7ws
    Member
    Posted 1 year ago #

    I made the shop on woocommerce plugin, it works great, but that's one problem, after the order it registeres in the system and it's all ok, but the problem is that the email-notification doesn't send neither me nor the customer.I had checked the correctness of my email in Woocommerce several times & I had change my php memory to 90Mb, but it doesn't help me. Please help to solve my problem

    PS: version of Woocommerce which i use - 1.6.6; WP - 3.5

    http://wordpress.org/extend/plugins/woocommerce/

  2. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Please use a plugin like Configure SMTP to make your email be send over SMTP.

    Do you get other emails, like when a comment is posted on your site (if you've got that enabled) or when a new user is registered on the site?

  3. 7ws
    Member
    Posted 1 year ago #

    Thank you for your answer. But I tryed to use Configure SMTP but it doesnt helps me. Massages in my WP(new comments email-notifications) works well, but in Woocommerce still don't working! (((

    Have any other ideas?

  4. 7ws
    Member
    Posted 1 year ago #

    indeed does no one had ever faced a similar problem?

  5. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    What status are the orders in that you expect to email you? Please note that pending orders will not receive an email (they are still waiting for payment) for example.

  6. farouchia
    Member
    Posted 1 year ago #

    I have the same problem. I updated Woocommerce and now, emails are not sent. what could be the reason?

  7. 7ws
    Member
    Posted 1 year ago #

    Coen Jacobs Status which I see is "6".

    As method of paymeent I use method cash only. Anyway clients have to receive massage about their order & I have to get same massage too. But it doesn't occur! ((((

  8. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    The emails will only go out once an order goes into processing or directly into completed status. Status 6 is not a default order status. Have you done anything to the orders that changed this, or do you mean id 6?

  9. 7ws
    Member
    Posted 1 year ago #

    Orders Screenshot

    "Have you done anything to the orders that changed this, or do you mean id 6?" What I could done that all my orders get this status?

  10. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Have you tried switching to the default English language to see if that resolves your issue? Are you using any plugin that might affect the order statuses? To narrow this down, deactivate all plugins, use a default theme like Twenty Twelve and switch back to English language (temporarily, or use a staging environment to test).

    Once the issue is gone when you've tried it on the default setup, start activating everything one by one and test it between every element that you activate. This way you can easily find the culprit of your problem.

  11. 7ws
    Member
    Posted 1 year ago #

    I have done all that you advise above such as: switched to default theme & language, turn off all plugins (except woocommerce) but it doesn't help to solve problem.(

    I have similar site on wocommerce, but there all email functions are working. I tryed to compare Woocommerce "System Status" and I saw two difference, you can see it on screenshots here. All other system statuses are the same.
    Maybe problem in them?

  12. prezi
    Member
    Posted 1 year ago #

    I have the same problem! Try all these things, but it doesn't work! Please help!!!

  13. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    You didn't make that screenshot when all plugins and translations were disabled, possibly also your theme was still active. Please check the System Status page with just WooCommerce active, in English, using the Twenty Twelve theme.

  14. 7ws
    Member
    Posted 1 year ago #

    Without plugins scrsht is here.

  15. cad60k
    Member
    Posted 1 year ago #

    Having the same issue. I haven't updated the shop but all of a sudden my client stopped receiving mail messages for processing orders.

    They haven't changed anything. Seems very odd.

    Craig

  16. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    7ws, your order statuses are obviously screwed up. Have you tried deactivating and activating the WooCommerce plugin again? Just don't 'delete' the plugin (this goes for all plugins) from the Plugins screen in your admin panel, to not lose your data.

    I'm not sure what caused these terms to change their slugs to numeric values, haven't seen it before. If deactivate/activate doesn't work, you'll have to go in your database manually and change the slugs back to the slug values of the titles.

    Before you do anything: Backups, so if anything goes wrong, you can restore.

  17. 7ws
    Member
    Posted 1 year ago #

    Coen Jacobs, Yes I try to deactivating and activating the WooCommerce several times but it doesn't help.

    Can you explain detail about "If deactivate/activate doesn't work, you'll have to go in your database manually and change the slugs back to the slug values of the titles".

    In addition to this problem, after deactivate/activate WC my cart started to malfunction. When I push "add to cart" displayed that item has added & it displayed in mini-cart(widget panel) too, but when I go to cart it is empty. When I back (refresh page) to the sold item it still displayed in mini card. WTF?

    PS: Very big thank you for your patience & help.

  18. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    In the wp_terms table both the term names and slugs are stored. I think your terms (related to the order status taxonomy) have the id of the term set as slug, instead of the slug value as it's supposed to be.

    If you're not sure, please post how the data in the wp_terms table looks like for the terms: cancelled, completed, failed on-hold, pending, processing, refunded (no need to show the others).

    If anything, please make sure you backup everything before you do anything.

  19. 7ws
    Member
    Posted 1 year ago #

    Sory, but I don't understand what I need to do. I did screenshots of myphpadmin ALL wp_term, because I don't what wp_term I need, maybe when you look on it you can say, what the problem in?

    Screenshots:

    1
    2
    3
    4
    5

  20. IgniteWoo
    Member
    Posted 1 year ago #

    In screenshot 3, you see these terms:

    pending
    on-hold
    processing
    completed
    failed
    refunded
    cancelled

    Notice that the slug column has numbers. What should be in the slug column for each of those terms is the term slug itself, which is what I listed above. So for example, edit the term with term id 9, change the slug field to processing, which matches the name. Do that for all of the above terms, and in theory that should fix the problem.

  21. 7ws
    Member
    Posted 1 year ago #

    "Coen Jacobs" & "IgniteWoo.com Team" THANK YOU VERY MUCH!!!! You can not imagine how happy I am!!!!))) IT'S All WORKING! Thank you once again! Have a good day!

  22. farouchia
    Member
    Posted 1 year ago #

    Well I wish this would have been my problem too.
    I updated Woocommerce and lost my email notifications. I downgraded and got them back, but since some datas were missing from my orders, I upgraded again and got back my datas and lost the notifications.

    I checked my slugs and they are OK.
    I deactivated all plugins with no change.
    I do receive the low stock notifications, but not those about orders.
    I am disouraged cause I spent a lot on Woocommerce plugins and now I can't get it work properly and no one seem to be able to help me.

    My customers do have to receive their notifications. This is a major problem.

    IgniteWoo Team, can you help me too?

    Thank you!

  23. Midlifecyclist
    Member
    Posted 1 year ago #

    +1 on @farouchia's comment

    Email notification works ramndomly, Paypal emails come in every time but New Order emails to the store owner and the customer seems sporadic and unreliable.

    My client is considering dropping Woo for Shopify as it's currently unworkable, any pointers folks, I'm loosing the will to live!

    Many thanks

  24. Marcelo Pedra
    Member
    Posted 1 year ago #

    Hi! Have you tried this?
    http://wordpress.org/support/topic/woocommerce-email-notifications-not-working?replies=9#post-3905511

    I had similar issues and that simple post solved my problem :)

  25. hqdesign
    Member
    Posted 11 months ago #

    Hi, im having a big problem with my wordpress websites.

    Last night i was working on vapist.com.au its a woocommerce website, the problem was woocommerce/wordpress doesnt send any email for register new user, new order etc. i have tried everything i know, change the email address, setup smtp email plugin etc. its not working. The funny thing is, if add a new user myself from wp-admin i receive email notification from wordpress@vapist.com.au but i didnt write this email anywhere.

    And this morning i tried my other wordpress websites on same hosting, as lost mypassword on wp-login page, and they all dont work. So my all wordpress websites do not send email for reset password/new user/new order.

    i have called godady and they have upload an sendmail.php file to my hosting, i tried to send email via this file and it works. So they are saying that the problem is not with hosting, cause we use same php file with wordpress and it sends email. they says that you need to contact with wordpress??

    Any idea about this problem, or any idea how to contact to wordpress?

  26. ADvi
    Member
    Posted 11 months ago #

    The emails will only go out once an order goes into processing or directly into completed status. Status 6 is not a default order status.

    Is it possible to get emails for Status 6? I use woocommerce\classes\gateways\cod\class-wc-cod.php and it's necessary to get emails for "Pending" orders..

  27. jsmercedes
    Member
    Posted 11 months ago #

    Hi to all, Guys i have a similar issue no emails are going out neither from the woocommerce plugin nor the ninja forms plugin i also installed. i set up my smtp settings and sent out a test mail and all is working ok there. im using Woocommerce Version 2.0.14 and WP 3.6.1. please help!

  28. skeeterz71
    Member
    Posted 7 months ago #

    I am having the same issue. New install of wp and woo. wp system emails work fine. Woo send no emails at all. I can't find a solution.

  29. maurya1587
    Member
    Posted 7 months ago #

    hello
    when i use sandbox account then every thing working fine but when i use live account of paypal then it is not working. please suggest what i do? i really need help.

    thxs

  30. testvikas
    Member
    Posted 6 months ago #

    I am working on wordpress-woocommerce ecommerce website but when we click on lost password link then we entered email id to get lost password.but we getting same email twice please assist.

    Pleae send me solution please please i am waiting for response .

    My Email Id [Redacted by a moderator]

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