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Problem with custom Header image (18 posts)

  1. NaoiseK
    Member
    Posted 2 months ago #

    Hi, my custom Header image was working fine til a few hours ago... now it has disappeared, and I can't seem to be able to fix it. When I try to upload it again, and it asks me to crop it, the image will not show up, the same goes for any other image I try.
    Thanks

  2. Jose Castaneda
    Member
    Posted 2 months ago #

    Does this happen with all plugins deactivated? Have you changed themes to rule that out as well?

  3. NaoiseK
    Member
    Posted 2 months ago #

    Hi Jose, thanks for reply.
    Yes I have deactivated all the plugins, and also tried different theme.
    The images that I upload for my header, appear as blank in my media library also. And even if I try using an image that doesn't appear as blank, when I select it for a header, it then also appears blank. Thanks

  4. Jose Castaneda
    Member
    Posted 2 months ago #

    Cleared all caches?

    Sorry to sound so repetitive but have you cleared all caches? Even something so simple as that can have a strange effect. :)

  5. The Grey Parrots
    Member
    Posted 2 months ago #

    May I have the site url please.

  6. NaoiseK
    Member
    Posted 2 months ago #

    No, can you please explain to me how to do this? I'm sure it is something quite simple... sorry I am quite new to all this stuff! :)

  7. NaoiseK
    Member
    Posted 2 months ago #

    I just realised there is an update available, that may possibly be the problem. I will update and see if that helps!

  8. NaoiseK
    Member
    Posted 2 months ago #

    Ok that did not help.

    Grey Parrots my url is: http://naoise.blacklabelcode.com

    Thanks for help :)

  9. The Grey Parrots
    Member
    Posted 2 months ago #

    The header image is not there on your server. was located here
    http://naoise.blacklabelcode.com/wp-content/uploads/2014/05/cropped-header1.jpg

    kindly try to upload once.

  10. NaoiseK
    Member
    Posted 2 months ago #

    Yes I deleted the images in my media library that were showing as blank, I have tried re-uploading several time now and every time the crop page opens it still appears as blank, even if I click publish it still does not show up. Thanks

  11. The Grey Parrots
    Member
    Posted 2 months ago #

    Try to upload that image on your wp-content/uploads/2014/05/ folder via FTP.

    Keep the image name same.

  12. NaoiseK
    Member
    Posted 2 months ago #

    I'm afraid this still doesn't seem to be working! They are still just showing up as blanks when uploaded! I have even tried uploading a standard jpg, and all new images in media library are showing as blank!!

  13. NaoiseK
    Member
    Posted 2 months ago #

    And now all media images on my website seem to have stopped working :/

  14. The Grey Parrots
    Member
    Posted 2 months ago #

    Kindly use the image name as "cropped-header1.jpg", put that under wp-content/uploads/2014/05/ directory.

  15. NaoiseK
    Member
    Posted 2 months ago #

    Yes I have done that! Now almost all the images on my website are not showing up on the website, or via their directory file

  16. The Grey Parrots
    Member
    Posted 2 months ago #

    You have not uploaded that image still.

    Whats the issue now?

  17. NaoiseK
    Member
    Posted 2 months ago #

    I have the file on my desktop saved s "cropped-header1.jpg" and I uploaded that file, and the file url I am given is "http://naoise.blacklabelcode.com/wp-content/uploads/2014/05/cropped-header11.jpg"
    but still the pages says "page not found".

    And now the issue is that lots of the jpg images on my site and starting to fail.. =/

  18. NaoiseK
    Member
    Posted 2 months ago #

    here is the attachment link for "cropped-header1.jpg"

    http://naoise.blacklabelcode.com/?attachment_id=859

    as you can see the image is not showing

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