Transaction is "failed" and eShop does not send email, though payment received.

  • Resolved trusktr

    (@trusktr)


    10 years, 10 months ago

    I’m testing my store, and my transaction always gets listed as “failed”.

    The only payment method I’m using is paypal. After filling out the checkout form, I am taken to paypal, where I log in, and make the payment, then eventually I go back to the store and I see the Thank You page, but I never receive the confirmation email from my store, so I therefore cannot know the download code for the downloads.

    If I go to the “orders” page, I can see the transaction in the “failed” tab. I can then click on the email address to send a form email containing the download info.

    Any idea what the transactions are failing and a confirmation email never gets sent? Could it be that the PayPal API has been changed, so it’s not working with eShop?

    http://wordpress.org/extend/plugins/eshop/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author elfin

    (@elfin)

    10 years, 10 months ago

    You should be getting an email from eShop to you as the admin, that will contain more information that is needed to check this.

    esmi

    (@esmi)

    10 years, 10 months ago

    As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic’s status and/or post a follow-up.

Viewing 2 replies - 1 through 2 (of 2 total)
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