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[resolved] problem with characters/umlauts in Emails and Subject line (21 posts)

  1. PeggyDoo
    Member
    Posted 7 months ago #

    Hello,

    unfortunately - as a newbie - I am not sure if i did a mistake or if SendPress has a problem within the current update.

    The double opt in Email looks totally crashed (special Signs in the subject line and in the body weren't shown) - and if I trie to insert Unicode, SendPress automatically update them to normal Text in the form and send again the crashed version.

    Can anybody help me?

    Thanks a lot!
    Greetings
    PeggyDoo

    http://wordpress.org/plugins/sendpress/

  2. itdoug
    Member
    Plugin Author

    Posted 7 months ago #

    It is possible that some characters are not allowed. Could you paste a sample of the opt in message and possibly a screenshot of what it looks like? Or let us know where we could try signing up and we can take a look at the message that way as well.

  3. PeggyDoo
    Member
    Posted 7 months ago #

    Hi,
    Thanks for your reply!
    Please have a look at this page, I posted some Screenshots to explain

    Login is test

    Thanks
    PeggyDoo

  4. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    Hi PeggyDoo,

    The double opt in title not changing is a bug and i have added it to our list. That should be fixed in the next release.

    What text did you try to insert? we updated some of the encoding with the latest release and that may have fixed your problem. If you can give me some examples of what you added i will test them out.

    Thanks,
    Josh

  5. boybawang
    Member
    Posted 7 months ago #

    I'm not sure if this is related or not, but after upgrading to 0.9.4.4 today, I'm getting weird characters in my email. When I preview everything from within Sendpress (in wordpress) all looks good. For example, in my email I have " - " which shows up as "â". I also have " [" which shows up as "Â".€“ In one case a comma also shows up as "Â".

  6. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    HI boybawang,

    Could you send an email to josh@sendpress.com. I can take a look at it and see what is going on. Also what sending method are you using? and what email client?

    Thanks,
    Josh

  7. boybawang
    Member
    Posted 7 months ago #

    Hi Josh -
    I just sent you the email. I'm not sure I understand what you mean by sending method, but I'm using godaddy to send the emails. As for email client, I tried using hotmail as well as godaddy's webmail, and both displayed weird characters.
    Pete

  8. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    Hi Pete,

    Everything looked correct for me in gmail but i have a feeling it is the charset the emails are using. I am going to change them to utf-8 that should fix the issue. When do you plan to send out your next newsletter? i can send you a patched version if you would like to test it to make sure it fixes the problem.

    Thanks,
    Josh

  9. boybawang
    Member
    Posted 7 months ago #

    Hi Josh -
    I was hoping on sending one out today, but can wait until you fix it and make it available for an upgrade if that would be easier.
    Pete

  10. boybawang
    Member
    Posted 7 months ago #

    Hi Josh -
    Any idea when this might be fixed? I supposed I could use that patched version if you don't mind. I'd like to send out an email today to my users.
    Thanks,
    Pete

  11. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    Hi Pete,

    i will be releasing a new version shortly that should fix your issue. I wanted to do a little more testing over the weekend.

    Best,
    Josh

  12. boybawang
    Member
    Posted 7 months ago #

    Sounds good, thanks Josh.
    Pete

  13. AndalusianWorld
    Member
    Posted 7 months ago #

    Can you post a link to downgrade to the previous version?
    We are having the same issue sending through our company email (throught yahoo), using mac mail client

  14. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    Hi AndalusianWorld,

    I would recommend changing the encoding settings. They are under Settings > Sending Account the "Advanced Sending Options". The old settings where

    Charset = UTF-8
    Encoding = quoted-printable

    This will set the encoding back to what it was before the last few updates and should fix your issue.

    Otherwise you can download old versions here:

    https://github.com/brewlabs/sendpress/releases
    or
    http://wordpress.org/plugins/sendpress/developers/

    Best,
    Josh

  15. Webdev_beh
    Member
    Posted 7 months ago #

    After the new update, all non english characters become wired and none sense
    نحب أن نعلن عن انتهاء تطوير وتحديث اس ام اس كاÙيه
    تجربة مرة تانية كده
    even if using
    Charset = UTF-8
    Encoding = quoted-printable

    Please help, I can't send emails this way.

    Thanks in advance.

  16. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    Hi Webdev_beh,

    Can you send an email to josh@sendpress.com that has issue also can you send me a txt file with some of the text you are having problems with in it so i can test it out locally.

    Thanks,
    Josh

  17. Webdev_beh
    Member
    Posted 7 months ago #

    I send a test email
    but I noticed that the characters are correct in that email.
    so the problem is that this settings are not applied for old emails but only for the new ones.
    because when I sent old email, the char. were wired.

  18. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    By old email do you mean one that was stuck in the queue or you just hit send on one you had created a while ago?

    Thanks,
    Josh

  19. Webdev_beh
    Member
    Posted 7 months ago #

    on one I had created a while ago, this one sent with invalid characters.

  20. Josh Lyford
    Member
    Plugin Author

    Posted 7 months ago #

    Could you send me one of the ones you had trouble with?

    Thanks,
    Josh

  21. Webdev_beh
    Member
    Posted 7 months ago #

    Unfortunately, I deleted the old one and recreated it again and it is now sent in correct characters.

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