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Problem on open & upload pdf file from Delightful Downloads (2 posts)

  1. laukahchun
    Member
    Posted 6 months ago #

    Hi,
    my website is to provide people to check product catalog through online.
    Previously my website is working fine but now no longer open & upload pdf from Delightful Download.

    Error Message:
    You don't have permission to access /emag/wp-content/uploads/delightful-downloads/2013/05/EXACT7.pdf on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Below is the link for your reference:

    Provide here with the information for Delightful Download Support Details:

    ### Delightful Downloads ###

    ## Server Information ##

    Server: Apache
    PHP Version: 5.3.20
    MySQL Version: 5.0.51a-community-log

    PHP Memory Limit: 256M
    PHP Time Limit: 30
    PHP Max Post Size: 30M
    PHP Max Upload Size: 30M

    ## WordPress Information ##

    WordPress Version: 3.8
    Multisite: No
    Max Upload Size: 30.0 MB

    Site Address: http://www.unipac.com.my/emag
    WordPress Address: http://www.unipac.com.my/emag
    Download Address: http://www.unipac.com.my/emag/?ddownload=1

    Active Theme: Responsive 1.9.3.1

    Active Plugins:

    Collapse-O-Matic 1.5.3
    Contact Form With Captcha 1.5.9
    DBWD Send Link Lite 4.1
    Delightful Downloads 1.3.2
    Email This Page 1.1.4
    Exclude Pages from Navigation 1.92
    Facebook Members 5.0.6
    Feature a Page Widget 1.2.3
    FourSquare Checkins 1.4
    MarketPress Lite 2.5.1
    Permalink Editor 0.2.12
    Q and A FAQ and Knowledge Base for WordPress 1.0.6.2
    Shortcode Generator 1.1
    Simple:Press 5.2.6
    Smart Youtube PRO 4.2.0
    Top Flash Embed 0.3.4
    Wiziapp v2.1.1b
    WordPress Meta Keywords 1.4
    WP-Stats 2.50
    Zopim Widget 1.2.7

    ## Delightful Downloads Information ##

    Version: 1.3.2
    Prior Version:

    http://wordpress.org/plugins/delightful-downloads/

  2. A5hleyRich
    Member
    Plugin Author

    Posted 6 months ago #

    Hi,

    The permission error you mention is usually generated when you try and access the file directly using the file's URL. This is the default behaviour so that users cannot download a file without using the plugin. You must use the shortcode to generate the URL. Can you confirm whether this is what is happening?

    As for the ErrorDocument, can you explain further.

    Regards,

    Ashley

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