PRO member can't access support

  • Resolved Jeffin Johnson

    (@jeffinj)


    10 years, 2 months ago

    Hi,

    I can’t access the login page or contact page as PRO member. Can you please help me?

    It says: Access forbidden! You don’t have permission to access the requested object. It is either read-protected or not readable by the server. If you think this is a server error, please contact the webmaster. Error 403 http://www.nextgen-gallery.com Wed Feb 12 07:33:04 2014 Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/1.0.1f DAV/2 PHP/5.5.8

    I’ve already sent an email but I am posting this message so my message gets through just in case the email is blocked.

    Thanks.

    Jeffin

    https://wordpress.org/plugins/nextgen-gallery/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Sergey L

    (@sergey-l)

    10 years, 2 months ago

    Same for me

    Julianwave

    (@julianwave)

    10 years, 2 months ago

    I was thinking of getting pro to try it out, but I just get the following:
    “
    Access forbidden!

    You don’t have permission to access the requested directory. There is either no index document or the directory is read-protected.

    If you think this is a server error, please contact the webmaster.

    Error 403
    “
    not a promising start!

    I tried to contact them about the above, and got the same error for their contact page too!

    Plugin Contributor photocrati

    (@photocrati)

    10 years, 2 months ago

    We’re very sorry for the trouble. We’re aware of the errors appearing on our site, our developers are on this. It should be resolved very soon. Meanwhile, please contact us directly at nextgen@photocrati.com for questions regarding NextGEN Pro.

    Thanks!
    -Becky

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    10 years, 2 months ago

    Becky? Please don’t put the modlook tag for that. 😉

    You’ve posted an alternative contact method (much thanks for that BTW) so until you get that website sorted out then that ought be enough for your commercial pro users.

    Thread Starter Jeffin Johnson

    (@jeffinj)

    10 years, 2 months ago

    Hi Becky, Thank you for the update.

    Plugin Contributor photocrati

    (@photocrati)

    10 years, 2 months ago

    All – Just a quick update, it appears we have sorted out the issues we were experiencing at http://nextgen-gallery.com/ and you will be able to access your member’s area to directly reach our Support Team.

    Thank you for your patience while we had this situation corrected.

    – Cais.

Viewing 6 replies - 1 through 6 (of 6 total)
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