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Printing before submitting deletes form (6 posts)

  1. Benotto
    Posted 1 year ago #

    Hi guys,
    I have a problem where with my enrol online form, 3 people in the last week say they have lodged it, but got no confirmation, and there is nothing on my end - email or in the listings behind the scenes. ONe lady said she printed the form first with our print button on the bottom of the page, then verified and then it disappeared. Another said they had trouble with the phone number ( I have since changed that from phone to text field as we are in Australia)
    Can anyone else see any reason it would drop out for clients and that printing at crucial times would affect its lodgement?
    Any advice appreciated"
    http://www.benotto.com.au Enrol online. 2.7.5 is version of form builder.

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    What are you using for the form - plugin?

    Have you tried deactivating other plugins to see if any may be causing that?

  3. Benotto
    Posted 1 year ago #

    I don't really have many plugins, and none that are new recently. Are there any that are a worry?

  4. Benotto
    Posted 1 year ago #

    Visual Form builder is the plugin

  5. esmi
    Forum Moderator
    Posted 1 year ago #

  6. Benotto
    Posted 1 year ago #

    oops.. thats where I thought I was! Thanks so much :)

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