Hello Jason,
Thanks for your feedbacks. When some people don’t receive the newsletter, that’s simply a sending method issue, that’s not a MailPoet issue. It could be because of the following reasons:
1-Your sending method has some daily sending limit, you need to check that with your host probably.
2-Your sending method is not configured completely, SPF needs to be setup.
3-Your sending method is blacklisted(happens very often on shared hosting plans) in which case you should go for a third party SMTP.
http://www.mailpoet.com/email-service-providers/
Here is an article describing all the steps to go through to improve that : http://support.mailpoet.com/knowledgebase/i-dont-receive-my-newsletter-previews-what-do-i-do/
Hope this helps!
Ben
Thread Starter
Janon
(@jeannettem)
Hi Ben,
Thanks a lot for your quick reply. I’ll check that and let you know about it.
Best
JANON
Thread Starter
Janon
(@jeannettem)
Hi again,
Upon 42 mails sent last sunday, only 8 have been seen. Meaning that 62% were not delievered properly.
Could you please help me to setup a certificate (SPF and DKIM)? Is it only for premium members? I don’t know how to do that and I can’t find clear answers on the web.
Thanks
Janon