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Postie fails to connect to Go Daddy mailbox (4 posts)

  1. motioneditor
    Member
    Posted 10 months ago #

    Hi,

    This is now a serious problem that shows no sign of being resolved. It seems to have started after the most recent WordPress update, but I can't be sure about that.

    I've been using Postie for a bit over a year now, and apart from the odd glitch, it's been great. It does exactly what I need it to do.

    However, in the past few weeks, it has almost stopped working, because it fails to connect the the mail server (most of the time). The whole exercise (blog & e-mail) is hosted on a shared Go Daddy server, but their support operation reckon they're not to blame (they would, wouldn't they!)

    I've tried running Postie in debug, and the initial report appears as below - not much help. Go Daddy support suggest that I run a traceroute on the e-mail, but I'm not certain as to how to do this from within Postie. However, it would be clearly useful to get a log of the communication between Postie and the mail server.

    Sometimes everything works fine - but that's so infrequent that I cannot now rely on the system to have posted my e-mail unless I go in and run a manual posting. I am using SetCronJob to keep the site active.

    Apart from ditching Go Daddy (unfortunately not practical in the short term) does anyone have any suggestions as to how to fix this

    http://wordpress.org/plugins/postie/

  2. Go Daddy
    Go Daddy Support
    Posted 10 months ago #

    motioneditor,

    I'm sorry to hear it sounds like you haven't gotten the support you need for this issue. While our support for 3rp party plugins and apps can be limited depending on the program, if you can send us some details via support[@]godaddy.com, and then reply here with the incident ID number we send, I'd be happy to have someone within our hosting team take a look.

    Sincerely,

    Jeremi
    [ Signature moderated. ]

  3. Wayne Allen
    Member
    Plugin Author

    Posted 10 months ago #

    It sounds like something changed on the server. I didn't see the debug output you referenced. You can send it to postie-help@devzing.com if you don't want to post it here.

  4. jpw94
    Member
    Posted 9 months ago #

    I'm getting a mail connection time out nearly instantly. My email client has no problem accessing the same mail server. Is there a setting I'm overlooking?

    Checking for mail manually with debug output
    Starting mail fetch
    Postie Version: 1.5.16
    WordPres Version: 3.6.1
    PHP Version: 5.3.3
    OS: Linux cp.alwaysconnectedhosting.com 2.6.32-358.6.2.el6.x86_64 #1 SMP Thu May 16 20:59:36 UTC 2013 x86_64
    Debug mode: On
    Time: 2013-09-27 18:50:18 GMT
    Error log:
    Postie is in /var/www/vhosts/ravenwoodathletics.com/httpdocs/wp-content/plugins/postie
    Cron: On
    Alternate Cron: Off
    iconv: installed
    imap: installed
    mbstring: installed
    wp_content_path: /var/www/vhosts/ravenwoodathletics.com/httpdocs/wp-content
    IMAP: TLS enabled
    Connecting to oxmail.registrar-servers.com:993 (imap-ssl) with TLS
    IMAP: connection string - {oxmail.registrar-servers.com:993/service=imap/ssl/tls/novalidate-cert}
    IMAP: disabling GSSAPI
    Mail Connection Time Out
    Common Reasons: Server Down, Network Issue, Port/Protocol MisMatch
    Array
    (
        [0] => Can't open mailbox {oxmail.registrar-servers.com:993/service=imap/ssl/tls/novalidate-cert}: invalid remote specification
    )
    
    The Server said:
    IMAP: expunge
    IMAP: closing connection
    There are 0 messages to process
    memory at start of e-mail processing:41985920
    Array
    (
        [add_meta] => no
        [admin_username] => jpw94
        [allow_html_in_body] => 1
        [allow_html_in_subject] => 1
        [allow_subject_in_mail] => 1
        [audiotemplate] => <a href="{FILELINK}">{FILENAME}</a>
        [audiotypes] => Array
            (
                [0] => m4a
                [1] => mp3
                [2] => ogg
                [3] => wav
                [4] => mpeg
            )
    
        [authorized_addresses] => Array
            (
                [0] => jay@findablewebsites.com
            )
    
        [banned_files_list] => Array
            (
            )
    
        [confirmation_email] =>
        [convertnewline] => 0
        [converturls] => 1
        [custom_image_field] => 0
        [default_post_category] => 22
        [category_match] => 1
        [default_post_tags] => Array
            (
            )
    
        [default_title] => Live From The Field
        [delete_mail_after_processing] => 1
        [drop_signature] => 1
        [filternewlines] => 1
        [forward_rejected_mail] => 1
        [icon_set] => silver
        [icon_size] => 32
        [auto_gallery] => 0
        [image_new_window] =>
        [image_placeholder] => #img%#
        [images_append] => 1
        [imagetemplate] => <div id="attachment_{ID}" class="wp-caption alignleft" style="width: {MEDIUMWIDTH};"><a rel="attachment wp-att-{ID}" href="{PAGELINK}"><img class="size-medium wp-image-{ID}" title="{TITLE}" alt="{CAPTION}" src="{MEDIUM}" /> </a><p class="wp-caption-text">{CAPTION}</p></div>
        [imagetemplates] => Array
            (
                [simple_link] => <a href="{FILELINK}">{FILENAME}</a>
                [no_wrappers] => <a href="{IMAGE}"><img src="{THUMBNAIL}" alt="{CAPTION}" title="{CAPTION}" class="attachment" /></a>
                [wordpress_default] => <div id="attachment_{ID}" class="wp-caption alignleft" style="width: {MEDIUMWIDTH};"><a rel="attachment wp-att-{ID}" href="{PAGELINK}"><img class="size-medium wp-image-{ID}" title="{TITLE}" alt="{CAPTION}" src="{MEDIUM}" /> </a><p class="wp-caption-text">{CAPTION}</p></div>
                [thumbnail_left] => <div style="float:left;margin-right:10px;"><a href="{IMAGE}"><img src="{THUMBNAIL}" alt="{CAPTION}" title="{CAPTION}" class="attachment" /></a></div>
                [thumbnail_right] => <div style="float:right;margin-left:10px;"><a href="{IMAGE}"><img src="{THUMBNAIL}" alt="{CAPTION}" title="{CAPTION}" class="attachment" /></a></div>
                [robert_felty] => <div style="margin-right:10px;background:black;color:white;padding:2px; width:{MEDIUMWIDTH};float:left"><a href="{IMAGE}"><img src="{MEDIUM}" alt="{CAPTION}" title="{CAPTION}" class="attachment" /></a><div style="padding:.2em;text-align:left">{CAPTION}</div></div>
                [postie_legacy] => <div class="postie-image-div"><a href="{IMAGE}"><img src="{THUMBNAIL}" alt="{FILENAME}" title="{FILENAME}" style="border:none" class="postie-image" /></a></div>
                [custom] =>
            )
    
        [input_protocol] => imap-ssl
        [interval] => tenminutes
        [mail_server] => oxmail.registrar-servers.com
        [mail_server_port] => 993
        [mail_userid] => test@findablewebsites.com
        [mail_password] => statman94!
        [maxemails] => 0
        [message_start] => :start
        [message_end] => :end
        [message_encoding] => UTF-8
        [message_dequote] => 1
        [post_status] => publish
        [prefer_text_type] => plain
        [return_to_sender] => 0
        [role_access] => Array
            (
                [contributor] => 1
            )
    
        [selected_audiotemplate] => simple_link
        [selected_imagetemplate] => wordpress_default
        [selected_video1template] => simple_link
        [selected_video2template] => simple_link
        [shortcode] => 0
        [sig_pattern_list] => Array
            (
                [0] => --\s?[\r\n]?
                [1] => --\s
                [2] => --
                [3] => ---
            )
    
        [smtp] => Array
            (
            )
    
        [start_image_count_at_zero] => 0
        [supported_file_types] => Array
            (
                [0] => application
            )
    
        [turn_authorization_off] => 0
        [time_offset] => 0
        [video1template] => <a href="{FILELINK}">{FILENAME}</a>
        [video1types] => Array
            (
                [0] => mp4
                [1] => mpeg4
                [2] => 3gp
                [3] => 3gpp
                [4] => 3gpp2
                [5] => 3gp2
                [6] => mov
                [7] => mpeg
                [8] => quicktime
            )
    
        [video2template] => <a href="{FILELINK}">{FILENAME}</a>
        [video2types] => Array
            (
                [0] => x-flv
            )
    
        [video1templates] => Array
            (
                [simple_link] => <a href="{FILELINK}">{FILENAME}</a>
                [small] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="128"height="96"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="128" height="96"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="128" height="110" scale="tofit"></embed> </object>
                [medium] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="320"height="240"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="320" height="240"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="320" height="260" scale="tofit"></embed> </object>
                [medium_widescreen] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="480"height="270"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="480" height="270"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="480" height="290" scale="tofit"></embed> </object>
                [large] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="480"height="360"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="480" height="360"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="480" height="380" scale="tofit"></embed> </object>
                [large_widescreen] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="640"height="360"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="640" height="360"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="640" height="380" scale="tofit"></embed> </object>
                [custom] =>
            )
    
        [video2templates] => Array
            (
                [simple_link] => <a href="{FILELINK}">{FILENAME}</a>
                [small] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="128"height="96"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="128" height="96"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="128" height="110"></embed> </object>
                [medium] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="320"height="240"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="320" height="240"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="320" height="260"></embed> </object>
                [medium_widescreen] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="480"height="270"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="480" height="270"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="480" height="290"></embed> </object>
                [large] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="480"height="360"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="480" height="360"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="480" height="380"></embed> </object>
                [large_widescreen] => <object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" width="640"height="360"> <param name="src" value="{FILELINK}" /> <param name="autoplay" value="no" /> <param name="controller" value="true" /> <embed src="{FILELINK}" width="640" height="360"autoplay="no" controller="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/" width="640" height="380"></embed> </object>
                [flv_embed] => [flv:{FILELINK} 480 270]
                [custom] =>
            )
    
        [wrap_pre] => 1
        [featured_image] => 0
        [email_tls] => 1
        [post_format] => standard
        [post_type] => breaking-news
        [generaltemplates] => Array
            (
                [postie_default] => <a href="{FILELINK}">{ICON} {FILENAME}</a>
                [simple_link] => <a href="{FILELINK}">{FILENAME}</a>
                [custom] =>
            )
    
        [generaltemplate] => <a href="{FILELINK}">{ICON} {FILENAME}</a>
        [selected_generaltemplate] => postie_default
        [generate_thumbnails] => 1
    )
    
    Mail fetch complete, 0 emails
    memory at end of e-mail processing:41985968

    [Moderator Note: Please post log files between backticks or use the code button.]

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