WordPress.org

1. markelh
   Member
   Posted 2 years ago #

   Hi,

   I am no longer able to use that pop-up box where you highlight your text, click the "link" button, and then type in your link. When I follow these instructions, I am getting a blank pop-up box. I would presume it's something to do with my anti-virus software, but nothing I have tried is working. Can someone help?

   Here's how I have so far troubleshooted (is that a word?):

   1 - Using Kaspersky AntiVirus software, IE 8.0 on a PC
   2 - removed pop-up blocker
   3 - cleared cookies and cache
   4 - removed "anti banner" setting in Kaspersky

   Any other ideas?

2. esmi
   Theme Diva & Forum Moderator
   Posted 2 years ago #

   Have you tried:

   - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

   - switching to the default theme to rule out any theme-related problems?

   - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

3. markelh
   Member
   Posted 2 years ago #

   Hi - it's not a plugin, though? It's on the main "kitchen sink" when I write a post. I also had this problem BEFORE converting to a hosted blog, so I'm thinking it's a security setting issue, I just have no idea what else to try...

4. esmi
   Theme Diva & Forum Moderator
   Posted 2 years ago #

   I didn't say it was a plugin. However, other plugins can interfere. As can your theme. The advice I gave above is basic WordPress troubleshooting.

5. markelh
   Member
   Posted 2 years ago #

   gotcha, ok. I just have so many plugins I'd prefer not to redo them all...and since the linking was not working even BEFORE I added plugins, I thought the two were unrelated.

   Also, neglected to say - I only have this issue on one PC - if I access the blog from any other computer, the link pop-up box works just fine. That's why I'm thinking it's specific to a security setting on this PC?

6. esmi
   Theme Diva & Forum Moderator
   Posted 2 years ago #

   If it's local machine specific, then, yes, you need to investigate the settings on that PC.

7. markelh
   Member
   Posted 2 years ago #

   Cool - would you (or anyone else out there?) have any suggestions on what settings, apart from ones I already tried, I could look into?

Topic Closed

This topic has been closed to new replies.