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WooCommerce - excelling eCommerce
Poor support (2 posts)

1 star
  1. howardwater
    Member
    Posted 11 months ago #

    Clearly woo support is at best not there. They must take weekends off. Like woo support I would like a 9-5 day with the website only up for those hours. Not only is the support lacking in correct information but also not realizing that they are in business because of us their customers. I know I'm old school but I do remember the saying, "Customer is King." Wake up

  2. mjepson
    Member
    Posted 11 months ago #

    Hi Howard,

    Sorry you are not happy with our support.

    You currently have 4 tickets in our help desk, 3 of which are solved (of which 2 you gave good satisfaction, 1 bad satisfaction for late reply).

    The last open ticket was last replied to by our agent last night and it has only been 9 hours since. Our support is structured so that the agent that answers your ticket, is assigned to the ticket until it is solved.

    Therefore your ticket will only be replied back to once the agent is at work.

    Our support policy clearly states this:

    Our general support hours are Monday to Friday, 08:30 to 17:00 (GMT+2). During this time, we strive to respond to all theme queries within 24 hours. More advanced or technical queries may take longer.

    http://www.woothemes.com/support-policy/

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