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podcast not updating in iTunes (19 posts)

  1. LizziLitt
    Member
    Posted 2 years ago #

    i have been using podpress to update my podcast and deliver it to iTunes, and it has been working great..until October 27...that is the ;ast podcast that was posted to iTunes. I have no idea what happened or why. I have perused the internet to try and find answers, but to no avail...here is my podcast feed

    http://lizlitterello.com/?feed=podcast

    please help me!! pretty please??

  2. ntm
    Member
    Posted 2 years ago #

    Thank you for posting the URL of your podcast.

    This RSS feed (and all the other news feeds) does not contain podcast attachments.
    There are many possible reasons. One reason could be an interference with another plugin.

    It looks like you are using the WP e-Commerce plugin. The current version of this plugin and podPress work by default not together.
    But there is a work-a-round for this problem which will probably help at least until a new version of WP e-Commerce comes out.

    Edit the podpress.php file (/wp-content/plugins/podpress) of podPress 8.8.10.12:
    line 298
    old:

    add_action( 'pre_get_posts', 'podPress_feed_content_filtering' );

    new:

    add_action( 'pre_get_posts', 'podPress_feed_content_filtering', 7 );

    (You can use the plugin editor which is included in WP. See Plugins > Edit and choose the correct plugin and file. Since there no line number displayed in this editor, you can use the search of your web browser to search for this line of code.)

    Regards,
    Tim

  3. LizziLitt
    Member
    Posted 2 years ago #

    TIM!! I LOVE YOU!!! it worked...thanks so much!!!...one more question if i may...how do I get my podcast to show up on the iTunes page? After I validate my feed, I get this message:

    This feed is valid, but interoperability with the widest range of feed readers could be improved by implementing the following recommendations.

    line 14, column 8: title should not be blank [help]

    <title></title> ^

    line 29, column 9: title should not be blank [help]

    <title></title>
    How can I edit the file to put my podcast title in so iTunes sees it and places it back on the podcast page?

    Thanks again for all your help!! you ROCK!!

  4. ntm
    Member
    Posted 2 years ago #

    How can I edit the file to put my podcast title in so iTunes sees it and places it back on the podcast page?

    You probably don't have edit a file to add a feed title.
    Usually you should be able to change the title of this feed in podPress > Feed/iTunes Settings > section "podPress Feeds".
    This section contains all customization options of the feed with slug name podcast. One of the first input fields is the Feed Name which is the value which should be filled in into this <title>...</title> part of the feed.

    Make sure that this field is not empty.

    But I guess that is not empty the problem seems to be of a different nature. Because all of your RSS and ATOM feeds have no title and the podPress settings have only influence on the title of the aditional podPress Feeds (e.g. /?feed=podcast) and the category feeds. But it has no power over the title of the other regular feeds like /?feed=rss2 or /?feed=atom.

    It is imaginable that WP e-Commerce or another plugin is causing this particular problem. But there are also other causes possible.
    Because I have not encountered this problem before I have no a solution ready. But with a little help from you we might find out the cause and solution together.
    At first you should try to find out whether a plugin is causing the problem. You can do this by deactivating the plugins one after another temporarily. Deactivate one plugin, clear the cache memory of your web browser and reload the feed. Or re-validate the feed with a feedvalidator after you have deactivated a plugin. You may start with the WP e-Commerce plugin. If the problem remains while all plugins are deactivated then the problem is maybe the theme or something else.
    But in my opinion it looks like a problem which is caused a plugin.

    how do I get my podcast to show up on the iTunes page?

    At first we should resolve the problem with the feed title. But how you can submit your podcast to trhe iTunes Store is described here: http://www.apple.com/itunes/podcasts/specs.html#submitting

  5. LizziLitt
    Member
    Posted 2 years ago #

    thanks Tim...i'll use process of elimination for the plugins...

    my feed has already been submitted and was up on the iTuens podcast page until wp e commerce was installed. I'll deactive that one first and see what happens from there.....Thanks a million for all your help!

  6. LizziLitt
    Member
    Posted 2 years ago #

    ok...so i deactivated wp e commerce and tried again and now podpress will not let me enter the correct feed, so it's not validating...oy vey...i think i'm messing it up more rather than fixing it!!

  7. ntm
    Member
    Posted 2 years ago #

    In Feed/iTunes Settings section podPress Feeds you can also find a check box "Activate Feed". This should be checked. Further the Feed Name field and the field Slug Name has to be filled out before you save the settings on that settings page.
    If you activate/deactivate or rename the Slug Name of a podPress Feed you need also to go to Settings > Permalinks and save the Permalink settings (you don't need change them only save them again.)

    That should bring back the /?feed=podcast feed.

    Is it correct that the WP e-Commerce plugin is currently deactivated?
    A couple of minutes ago I have controlled the default post feed of your blog (http://lizlitterello.com/?feed=rss2) again. It was valid but had no title. If the WP e-Commerce plugin has been deactive in that moment then it is not responsible for the missing feed titles.

  8. LizziLitt
    Member
    Posted 2 years ago #

    wp e commerce is now deactivated and i see no change in the vaildator settings....

  9. ntm
    Member
    Posted 2 years ago #

    wp e commerce is now deactivated and i see no change in the vaildator settings....

    Okay. I can confirm that the titles are still missing. That means that this plugin is not responsible for this particular problem.
    Have you tried and looked whether makes any difference when you deactivate other plugins?
    Do the feed titles appear again if you deactivate all plugins?

    ps: The podcast feed works again.

  10. LizziLitt
    Member
    Posted 2 years ago #

    i deactivated all the plugins and still do not see it back on the podcast page on iTunes...and yes w00t w00t!! the feed is working again!! thanks for that!! I updated my subscription and today's show came through...but not the page...

  11. LizziLitt
    Member
    Posted 2 years ago #

    i reactivated all my plugins, resaved the permalinks and then revaildated my feed...this is what i got:

    Congratulations!

    This is a valid RSS feed.

    Recommendations

    This feed is valid, but interoperability with the widest range of feed readers could be improved by implementing the following recommendations.

    line 14, column 8: title should not be blank [help]

    <title></title> ^

    line 29, column 9: title should not be blank [help]

    <title></title> ^

    line 59, column 0: content:encoded should not contain iframe tag (8 occurrences) [help]

    <h3><span style="color: #888888;"><iframe style="border: 0px transparent;" s ...

  12. ntm
    Member
    Posted 2 years ago #

    i deactivated all the plugins and still do not see it back on the podcast page on iTunes

    The iTunes page (http://itunes.apple.com/en/podcast/coffee-talk-liz-litterello/id388336490) updates only once every 24h and you can't influence the time of the update. That is why it is better to use e.g. the feed validator (http://validator.w3.org/feed/) to check whether deactivating the all plugins or one certain plugin brings back the feed titles.
    Deactivating all plugins and re-validating the standard feed (http://lizlitterello.com/?feed=rss2) will answer the question: Is a plugin responsible for the missing feed titles?
    If a plugin is responsible for this problem, it is necessary to find out which one it causes the trouble.

    Lets say you have deactivated all plugins and the titles are back again. In that case activate one plugin. Use e.g. the feed validator to control whether the feed title of the standard feed appears or not. If it still appears activate the next plugin repeat the validation and so on until you have found the plugin which lets the feed titles disappear.
    If you know which one it is you can re-activate the rest of the plugins.

    But if you deactivate all plugins and the feed titles are still invisible then it is save to say that no plugin is responsible. In that case you can re-activate all plugins again and we need think about other ways to find out what is causing this problem.

    But it is important that you the feed validator to control whether the titles are back because it is a way to see always the current feed. (Other platforms or software may store the feed a in cache memory and show the changes only if you clear that memory first.)

  13. LizziLitt
    Member
    Posted 2 years ago #

    i deactivated all plugins and no change...so i reactivated all my plugins...now what? {sigh}....sorry!

  14. ntm
    Member
    Posted 2 years ago #

    If it is no plugin then I can only imagine two other causes:

    • the last WP upgrade did not went well and some of the files in the /wp-includes/ folder are defective
    • or something else (maybe your theme) uses the so called the_title_rss Filter Hook

    To rule out the or fix the first possible cause,
    - download a fresh copy of WordPress,
    - extract the files from the archive file
    - connect via FTP(or SSH) to your blog
    - delete the files and sub folders in /wp-includes/
    - upload the files and sub folders from the fresh copy of /wp-includes/

    In order to find whether your theme uses this Filter Hook you may activate the default theme for testing purposes.
    Alternatively you can search through all the .php of your theme for the phrase the_title_rss. The more complete string would be add_filter('the_title_rss'. But it is possible the complete string does have double quotation marks instead of single quotation mark and maybe some white spaces. So it is saver to search for the_title_rss.
    It would be the best if you would search through .php files in /wp-content/plugins and /wp-content/themes.

    If you find a line which contains this special phrase then I would like to know which file it is and in which folder it is.

  15. anildabhi
    Member
    Posted 1 year ago #

    Hi I have face the same problem, but i dont know how to solve this problem. I have contacted to Itune support team but they are telling its XML file problem (itune is not accepting XML file). Now I dont know what is the problem when i compare 2 month old xml file and latest xml file both are same.

    Itune store URL:
    https://itunes.apple.com/us/podcast/mckinsey-on-china/id409735817

    Feed URL:
    http://mckinseychina.com/feed

    Please help me out please, I am really facing problem because of this from client side.

    Thank you

  16. ntm
    Member
    Posted 1 year ago #

    @anildabhi:
    I'm not sure which of the aspects of the thread are you relate.

    Is it that the iTunes page of the podcast does not show the last podcast?
    If this is the problem then I can tell you that there is no problem with the XML code of your news feed. It is valid code. It contains all necessary elements. It also includes the last episode. If one subscribes to the podcast via the iTunes page then he/she will see the last episode in the list and is able to download them.

    The last episode has been posted in the last 24h and the problem is probably that the iTunes Store page of a podcast gets updated only once every 24h.

    If the problem is something else then please describe the problem or give me some more hints.

  17. anildabhi
    Member
    Posted 1 year ago #

    Hi ntm,

    Thank you for your reply

    Problem is that: I have uploaded the new podcast (Podpress). It shows on Feed and feed is valid. Its now almost 10 days that I updated the xml file and yes its true that uploaded xml file 2 - 3 time and last updated for before 24 hours.

    Feeds are valid, XML file have no problem according to you then why Podcast is not listed on Itune and Itune support team is asking to update xml or rewrite the xml file, please check the mail copy below from Itune support:

    Hi Anil,

    I tested it just now, and your feed(http://mckinseychina.com/wp-content/uploads/podcast.xml) is still not working with iTunes Store. I suggest you check it again and keep the feed as clean as possible. The safest and quickest way I suggest is to write over your xml file according to the feed sample in our tech specification (http://www.apple.com/itunes/podcasts/specs.html#example).

    Regards,
    Neo
    _______

    iTunes Podcasts

  18. ntm
    Member
    Posted 1 year ago #

    Hi Anil,

    the source of the podcast page in the iTunes Store (https://itunes.apple.com/us/podcast/mckinsey-on-china/id409735817) is the file http://mckinseychina.com/wp-content/uploads/podcast.xml and not as I have suspected the URL http://mckinseychina.com/feed .

    Why do you use a XML file instead of the feed which gets produced by WP on demand? Do you create the XML file manually?

    I'm not sure why Neo has told you the feed is not working. The .xmlö file looks okay to me. But there are some things which are maybe the source of trouble.
    - the <atom:link ... > element contains an URL to a feed which does not exists
    - this file is a file. Part of the meta information of each file is date of creation and the date of the last modification. Maybe the iTunes Store Server sees only the date of creation of this file which remains always the same. Maybe the iTS Server takes this as a sign that there was no change since the last visit and does not updates the content.

    However I suggest that you try and add the <itunes:new-feed-url> element on the channel level in the .xml file. If the server reads the content of the file then this element will give the server the URL of the new location of the podcast feed. Maybe add it right abvove the <itunes:subtitle> element.
    For instance:

    ...
    <itunes:subtitle>Conversations on business and economy in China</itunes:subtitle>
    <itunes:new-feed-url>http://mckinseychina.com/feed</itunes:new-feed-url>
    ...

    You can see that the new feed URL in this example is the default post feed of the blog. You may use a different URL if you like.
    Once the server uses the new feed as the source of the content then you can use a podPress setting to change the feed URL again if necessary.

    Tim

  19. anildabhi
    Member
    Posted 1 year ago #

    Hi Tim,

    Why we are using the XML file instead of feed, I also dont know, I join this client after all things are finish and just providing them maintenance.

    Yes, we update XML file manually, I copy some of the things from Feed-source and paste in XML file.

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