Plugins not installing

  • Resolved Mkhulu100

    (@mkhulu100)


    10 years, 2 months ago

    I am new to WordPress.org. One of the main reasons for migration from WordPress.com is plugins. Sadly, I cannot install any plugins using both available options:
    – Add New: Downnloading install package | Unpacking the package | Could not create directory | Return to Plugin Installer
    – Upload .Zip file: The uploaded file could not be moved to wp-content/uploads/2014/02.

    I tried uploading at least 2 plugins – including Google XML Sitemap and Jetpack – using the 2 options above without success. Thus, I concluded that the problem is not with the plugins.

    I looked through existing forum topics but I could not find this title. The link to my site is enitiate.co.za/en/

    Hoping someone will help 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
  • Senff – a11n

    (@senff)

    10 years, 2 months ago

    It’s possible that WordPress does not have rights to create directories on your server.

    If you have access to your site structure, make sure that both your UPLOADS and PLUGINS directory permissions are set to 755 (rwxr-xr-x).

    Thread Starter Mkhulu100

    (@mkhulu100)

    10 years, 2 months ago

    Hi Senff. I did exactly that, but no luck. As indicated, the response for .zip upload was that uploaded file could not be moved, while the Add New option ends with message: Downloading install package | Unpacking the package | Could not create directory | Return to Plugin Installer.

    Senff – a11n

    (@senff)

    10 years, 2 months ago

    What if you change them to 777 (rwxrwxrwx)? Still the same problem?

    Are the file permissions actually changed? Make sure you double-check that — I’ve seen situations where I’d change the permissions, it said it was all good but then when I checked, they were still set to r–r–r–.

    Thread Starter Mkhulu100

    (@mkhulu100)

    10 years, 2 months ago

    I am unfortunately not a developer, nor do I understand the language. As a result, I would not know where to start looking to change to 777 🙁

    abotimon

    (@abotimon)

    10 years, 2 months ago

    You can change that with Filezilla. Rightclick on the wp-content folder in the list there should be something about the rights. In mine (dutch version) it’s the last option.

    Then make sure writing is checked everywhere.

    Thread Starter Mkhulu100

    (@mkhulu100)

    10 years, 2 months ago

    Thanks for all the responses. I am not sorted yet, but it looks like I need to engage a developer on my side first.

    Senff – a11n

    (@senff)

    10 years, 2 months ago

    I recognize the challenge that file permission changes could pose — getting a developer may help.

    Though have a look at this page, perhaps it gives you a better idea what I meant: http://codex.wordpress.org/Changing_File_Permissions

    Thread Starter Mkhulu100

    (@mkhulu100)

    10 years, 2 months ago

    Thanx, Senff.

Viewing 8 replies - 1 through 8 (of 8 total)
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