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Zendesk for WordPress
[Plugin: Zendesk for WordPress] Dashboard Contact Form Does Not Appear for Users (2 posts)

  1. RogerWheatley
    Member
    Posted 2 years ago #

    Following guide here:

    https://support.zendesk.com/entries/20167758-setting-up-and-using-the-zendesk-for-wordpress-plugin#topic_rzc_xis_mc

    "...The contact form is added to the WordPress dashboard when enabled for the types of users described above..."

    No! This is not the case and does not display whatsoever.

    Only the site administrator sees ticket widget in dashboard, but all other users cannot see contact form (and yes, contact form was enabled).

    Anyone have a fix for this?

    Thanks!

    http://wordpress.org/extend/plugins/zendesk/

  2. RogerWheatley
    Member
    Posted 2 years ago #

    ...And...

    For Contributors, Editors, Authors; the widget (Contact Form) is NOT even available to select in screen options.

    As such, I suspect that a key function is broken?

    Update, just tried on another server/site. Same issue "Dashboard Widget Visibility" does not work below the Administrator account (credentials).

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