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1. terrorfall
   Member
   Posted 1 year ago #
   

   This plugin has been a huge headache from the start, after upgrading to the pro version, nothing works as it should.

   -Web App mode gets stuck in a 'too many redirects' loop.

   -My access to the BraveNewCode support forums doesn't work

   -Latest version of WP-Touch Pro doesn't work on the homepage of my WordPress install, all other pages work, but the home page shows the desktop version (with no link to switch to mobile theme)

   -Home page (desktop version) ignores my query_posts( array( 'cat' => -12, 'paged' => get_query_var('paged') ) ); statement, and shows posts from cat 12 anyway.

   -Support is incredibly bad, I managed to get the email of someone that work at BraveNewCode but their answers weren't helpful at all.

   http://wordpress.org/extend/plugins/wptouch/

2. terrorfall
   Member
   Posted 1 year ago #
   

   To add insult to injury I just cleared my W3 Cache and the whole mobile site stopped working. Seems as if the cache files were the only thing keeping this piece of shit running

3. BraveNewCode Inc.
   Member
   Plugin Author
   Posted 1 year ago #
   

   Hi terrorfall,

   Sorry to hear about the trouble you are having with the plugin. For questions regarding WPtouch Pro we ask that you access the Pro forums at http://www.bravenewcode.com/support and our support team will be happy to provide fast and friendly support.

   -Latest version of WP-Touch Pro doesn't work on the homepage of my WordPress install, all other pages work, but the home page shows the desktop version (with no link to switch to mobile theme)

   This sounds like a cache issue. We have tutorials on configuring WPtouch Pro with various cache plugins in our DOCS area. You can access them once you login with your Pro account.

   -Home page (desktop version) ignores my query_posts( array( 'cat' => -12, 'paged' => get_query_var('paged') ) ); statement, and shows posts from cat 12 anyway.

   If this issue is in your desktop version, we can't really do much there. If it's in the WPtouch Pro version let us know.

   -Support is incredibly bad, I managed to get the email of someone that work at BraveNewCode but their answers weren't helpful at all.

   Not sure what e-mail address you sent your message to, I don't recall seeing your questions. However, please login with your Pro account at our support forum for questions regarding WPtouch Pro.

   To add insult to injury I just cleared my W3 Cache and the whole mobile site stopped working.

   Perhaps not configuring the cache plugin was the cause of some of the issues you were seeing. Here's a direct link to the Compatibility section of our documentation - http://www.bravenewcode.com/docs/wptouch-pro/compatibility/

4. BraveNewCode Inc.
   Member
   Plugin Author
   Posted 1 year ago #
   

   -My access to the BraveNewCode support forums doesn't work

   Please send a message via our contact form and we'll get you sorted out. Thanks.

   http://www.bravenewcode.com/contact-us/

5. terrorfall
   Member
   Posted 1 year ago #
   

   Please send a message via our contact form and we'll get you sorted out. Thanks.

   Yep did that and got told that I had 2 accounts on the system, didn't hear anything after that, despite chasing you guys up.

   Have switched to a different solution which works a lot better, so I know there's no problem with my desktop site. Would ask for a refund, but if support is this much hassle I imagine a refund is out the question.

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