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1. ewolfram
   Member
   Posted 7 months ago #
   

   V. 2.8.3 with WP v. 3.4.2

   Viewing on a Mac with 10.7.4 -- can reproduce the issue on firefox, chrome, & safari.

   I've used this plugin on my site for about a month and it worked as expected. I think I reinstalled it when I moved from dev.wprny.com to wprny.com. At that point, the "right now" worked but Overview, Visitors, Content, & Traffic Source showed tabs but no graphs & data below. This condition lasted for about 2 weeks. Then I installed slimstat on another web site and saw that all those features worked there. So now I want to fix it on wprny.com

   I read that others have had this issue and I've tried to do what they have done. I reproduce the issue on wprny.com on firefox, safari, & chrome. Cleared cache on chrome and it didn't resolve. Cleared cache and all browsing data on Firefox and it didn't resolve. Toggled Enable CDN, Enable JS Tracking, and Activate Tracking -- none of this resolve the issue.

   When I look at slimstat on other sites with the same browsers, I can see the overview, etc. pages. So the problem is only on the wprny.com install.

   I'm stopping sort of reinstalling on wprny.com because I would like to preserve the data from the past two weeks if possible. Thoughts?

   http://wordpress.org/extend/plugins/wp-slimstat/

2. ewolfram
   Member
   Posted 7 months ago #
   

   Additional info: I've installed slimstat on another domain on the same oneandone.com hosting account and slimstat works as expected there. So I don't think this issue could be the server setting or the host. Maybe it's the wordpress theme (wootheme whitelight) or perhaps the wp-config file...thoughts?

   Would I lose tracking data from the last month if I reinstall slimstat?

3. ewolfram
   Member
   Posted 7 months ago #
   

   FYI, I was able to resolve this by uninstalling the plugin and then reinstalling it. Lost all data...but it's working now. Not sure what is going on...

4. pastore80
   Member
   Posted 7 months ago #
   

   hi, do you have tried this? (from the FAQ)

   When trying to access amy of the SlimStat options in the backend, I get the following error: You do not have sufficient permissions to access this page.

   You were playing with the plugin's permission settings, weren't you? But don't worry, there's a secret passage that will allow you to unlock your access. Create a new user slimstatadmin, and assign him the Administrator role. Then log into your WordPress admin area with the new user and... voila: you can now access WP SlimStat's settings again. Update your users' permissions and then get rid of this newly created user.

5. camu
   Member
   Plugin Author
   Posted 6 months ago #
   

   Marking this as resolved.

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