Posted 2 years ago #
I've installed and setup the WP Event Ticketing plugin and all the relevant info has been added but when the form is completed and checkout button clicked on, it just returns a blank page. I've checked that the API signature info is entered correctly and can't see what might be causing this problem.
The ticket page is at:
http://bit.ly/gLJMnM
Currently in sandbox mode but have tried with live as well. Any suggestions much appreciated.
Posted 2 years ago #
This sounds like the plugin is causing a fatal level error in the WP back end when the submit is being processed. WP by default hides all errors so when it's whitescreening like that there's a 2 ways to figure out what error it's throwing
1) If you're comfortable digging around in the error logs on your host you can do the submit and then look at the most recent error log to see what the error is
2) The easiest way if you aren't comfortable with the first option is to edit your wp-config.php file and put in the following line directly after the define('DB_COLLATE', ''); line
define('WP_DEBUG', true);
Save the file, click the submit button on the ticketing page and you should get a white screen with some errors. Then delete that line from the wp-config.php file and save it back to the server.
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