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[Plugin: WP e-Commerce] Destroyed Entire Shop (13 posts)

  1. thebeanieman
    Member
    Posted 3 years ago #

    Fatal error: Call to undefined function wpsc_print_product_list() in XXXX/html/wp-content/uploads/wpsc/themes/anxietyuk/category_widget.php on line 21

  2. Martin Vecchio
    Member
    Posted 3 years ago #

    Horrible technical support and assistance even if you pay

  3. Justin Sainton
    Member
    Plugin Author

    Posted 3 years ago #

    I'd argue with that assessment on the technical support, they do the best they can with the staff they've got. Lots of folks misunderstand the community forums; they assume that the staff will patrol those areas attentively when they have to focus more on the premium forums and support.

    That said, I doubt it actually destroyed your entire shop. Feel free to shoot me an email at office [at] zaowebdesign dot com and I'd be happy to help you debug that issue, sounds like an easy fix.

  4. thebeanieman
    Member
    Posted 3 years ago #

    Hey Justin,

    I uploaded the older version and that made the shop work again. But I got the error message above and none of the shop urls worked. I was looking for the links that fix the url problems, but couldnt find them.

    I will setup a development version of the site so I can work from that. If you can take a look when it's setup it would be great.

    Thanks,
    David

  5. Justin Sainton
    Member
    Plugin Author

    Posted 3 years ago #

    Sounds great, looking forward to your email.

  6. thebeanieman
    Member
    Posted 3 years ago #

    Thanks for your offer of help Justin, I will hold back a few months as there seems to be way too many issues with 3.8 and existing templates.

    This is a development version of the site:
    http://dev.anxietyuk.org.uk/shop/

    It says: 'There are no products in this group.'

    Looks like the function 'wpsc_print_product_list()' has been removed, causing the categories list to disappear.

    The checkout forms also seem to have been lost.

  7. Justin Sainton
    Member
    Plugin Author

    Posted 3 years ago #

    @thebeanieman,

    Great looking website! I believe Michelle at Instinct has solved this error and has instructions on how to fix it on a blog post -

    http://getshopped.org/getshopped-news/wp-e-commerce-plugin-you-have-not-lost-any-products-and-other-upgrade-problems-resolved/

    Hope that helps. Of course, feel free to email me if you have any questions.

  8. thebeanieman
    Member
    Posted 3 years ago #

    Thanks Justin, I will try it out when I get some free time.

  9. thebeanieman
    Member
    Posted 3 years ago #

    I have upgraded to 3.8 again and did what that article said:

    Update Products - That has got the products back
    moving wpsc-category_widget.php - No error an more

    If you compare these:
    http://www.anxietyuk.org.uk/shop/
    http://dev.anxietyuk.org.uk/shop/

    Differences in the 3.8 version:
    Categories List is wrong
    Main Text is squashed up (missing line breaks)
    Paging is showing the top and bottom controls together at top
    Featured Products Title Missing
    Products don't show up in the same order
    Products show aktt_notify_twitter: no
    Product thumbnails are dead until the page has been loaded once
    Footer is missing

    This page: http://dev.anxietyuk.org.uk/get-involved/join-anxiety-uk/ has multiple paging and says: There are no products in this group.

    Looks like I have been hit with template issues!

  10. mychelle
    Member
    Posted 3 years ago #

    Hi thebeanieman

    Thanks for your Feed Back

    If you would like to use the old templates but the new plugin then you can just do that (of course please use the new category widget) just copy your old them files (products page single product etc) into your currently active WordPress theme this will load the old templates and not the new ones. As whatever is in the WP theme files gets priority and loaded first.

    As for some of the issues your having with the new theme files I might be able to answer some of these for you

    Categories List is wrong

    You have an error did you manually copy the category widget from the wpsc-themes folder into your wordpress directory - It still looks like your using the old one as it has an undefined function call and them theme file is coming from your uploads directory - this wont work. you will need to manaully copy the new widget into the WP theme file.

    Main Text is squashed up (missing line breaks)

    The theme files are slightly different - you can put in a line break if you like - or I can help you do this if you need.

    Paging is showing the top and bottom controls together at top

    I believe you can change the setting as to where you want your paging to be in the store > settings presentation

    Featured Products Title Missing

    The Featured products must be selected - have you highlighted the star to show you want these products featured? The feature products now have its own template so you can easily add in whatever text you like and style it to suit.

    Products don't show up in the same order
    How are they been ordered in your presentation settings?

    Products show aktt_notify_twitter: no
    This is due to a plugin your running - if you open up or edit your products you will notice in the custom meta area that this line of text has been added in from your twitter plugin - delete this and it will go away.

    Product thumbnails are dead until the page has been loaded once

    Product thumbnails for me loaded first time? - what browser are you using? This could be a browser bug that I would be happy to resolve for you.

    Footer is missing

    You will just need to put a call to your footer at the bottom of the products pages

    I hope this helps you - if you like feel free to email me:
    michelle@instinct.co.nz and I can help you work through your upgrade and complete these changes.

    Thanks
    Michelle - GetShopped.org

  11. thebeanieman
    Member
    Posted 3 years ago #

    Hi Michelle,

    Thank you very much for your help. I will reply when I can test out your comments and provide feedback. I honestly thought I was on my own to fix these issues.

    Thanks,
    Beanie

  12. mychelle
    Member
    Posted 3 years ago #

    No worries - your definitely not on your own to fix these ones - if you checkout the blog posts on getshopped there are alot of fixes there!

    The getshopped forums is probably a better place to go for issues as they are been monitored pretty heavily to make sure everyone is getting on ok with upgrades!

    Please send me an email if you have any question or need any help - I am more than happy to help you with your problems :)

  13. stebraman
    Member
    Posted 3 years ago #

    Hi
    Just updated to wp e-c 3.8 with the result on productpage "there are no products in this group".
    See http://www.stebra.com (page bottom).
    I have looked for and found that many have got that problem, and I have also tried some sugestions for fixing the problem without solving it.
    Can anybody help please?

    Stebraman

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