The support is just like any other product – if you are using the free version, you have access to the community forums. Your mileage may vary. If you purchased the Gold Cart Plugin, you get premium support – but again, they’re dealing with only the resources they have, so you may still be in a queue for that. If you’re experiencing an actual problem with the plugin, the best thing to do is to describe what the problem actually is (with a use case) and send it to the developer’s so the bug can be fixed.
Completely agree with the OP – this plugin is horrible. The documentation runs you in a loop and every second link is broken.
The forum is full of smartarses with typical answers like “have you googled it?”. There are so many things wrong with this plugin – they should just start again.
Justin, you’re obviously quite good with PHP – you need to be with this plugin because it’s a hack. That might suit you, but defeats the purpose for the masses, surely.
Hi Jean!
I appreciate the compliment, back-handed though it may be.
I’m not here to defend WPEC against all of it’s weaknesses or tout all of it’s strengths. But objectively speaking, you don’t have to be a developer to get it working. I have many clients who have it working just fine, and with over 1.7 million downloads, I’d wager a guess that many others do, too. Saying the forum is full of smartasses is only as true as your experience proves it to be. When I was less familiar with the plugin, I found lots of great help on the forums.
Anyway, welcome to the internet, your thoughts have been voiced. If you have a concern of substance, a real bug report, something that can be documented and fixed, I’m more than happy to help.