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[Plugin: WP e-Commerce] Avoid WP- ecommerce plugin (24 posts)

  1. tebyerly
    Member
    Posted 4 years ago #

    If you are looking for a professional and reliable WordPress eCommerce plugin, AVOID WP-ecommerce! Even if you pay for the "Gold" edition, it is full of bugs. I bought specifically for the Linkpoint gateway--which does not work! When you visit the developer's website, the blog is full of people with the same or similar experiences. The developers either ignore the request for help, or close the post and add some comment about the problem being resolved "offline".

    If anyone has developed their own fix to the First Data/Linkpoint payment gateway, please post.

    Thank you

    http://wordpress.org/extend/plugins/wp-e-commerce/

  2. mumbert
    Member
    Posted 4 years ago #

    I find the same thing. Did you find a good, workable ecommerce plugin that's compatible with WordPress, without having to buy one?

  3. roguegeer
    Member
    Posted 4 years ago #

    i tried zencart, but it was a PITA, and WOZ was not very useful/good/helpful....

    i eventually got WP.osC to work acceptably - its a modified version of osCommerce (original codebase of ZenCart) its dated but functional and thats what I needed.

    Basically setup a WP, crete a folder called 'catalog' or 'shop' inside the main wp install, unpack WP.osC in there, and go to it. i also suggest adding the WP.osC rewrite of the plugin that lets you pay without creating an account...

    the regular payment modules for osCommerce worked for me (Beanstream).

    i may make another attempt at zenCart at some point, as I initially tried to get it to work in WPMU and think that added one to many wrinkles.

  4. SidianMSJones
    Member
    Posted 4 years ago #

    It's true. This plugin is total crap. I can't imagine how many people are dealing with angry clients while trying to get this to work right.

  5. Michael Visser
    Member
    Posted 4 years ago #

    I've only found this post as I wanted to see whereas people ask for WP e-Commerce help, also, I'm a Moderator on the Get Shopped Support Forum and not on the Instinct payroll...

    'The developers either ignore the request for help, or close the post', seriously?

    If noone could help you on the Community Support Forum then it's clear you need to contact a WP e-Commerce expert from the Resources > WP Consultants page.

    I'm not current with payment gateways, otherwise I'd be glad to help, bump your original topic on the Community Support Forum or contact a WP e-Commerce expert with experience in payment gateways.

    Gold Cart and Premium Plugin customers can get support directly from Instinct.

    (On another topic, would be great to have a single place to help people, Plugin forums + WordPress Support + Blog is too much!)

  6. JC001
    Member
    Posted 4 years ago #

    visser.labs

    I tried to register on instinct website yesterday and the captcha wouldnt let me through despite trying about 5 times.

    There is no email contact details on the instinct website either.

    I was about to upgrade my e-commerce plugin (which for free I'm pretty happy with) to the premium just to add more pics but after reading a thread on their own site where loads of users were saying that they have been left behind after an upgrade with no support. Instict didnt seem to have replied to these complaints (cries for help) vin the manner you'd hope and so I can understand tebyerly's comments above.

  7. cpein
    Member
    Posted 4 years ago #

    Even with the paid Gold upgrade, support requests (using their support request "tokens" AND just posting in appropriate threads) have gone into outer space for weeks now. I also contacted several of the "Resources > WP Consultants" listed on the GetShopped site, none of which have replied either. I don't have time to contact them ALL. Plus, if I have to hire outside support for this, what did I pay $195 for?! A plug-in upgrade that's a total mess?

    $195 for the upgrade, that doesn't work despite every instruction followed and TOTALLY UNRESPONSIVE support. Uninstalled, looking elsewhere. Not cool, "GetShopped", not cool at all.

  8. Michael Visser
    Member
    Posted 4 years ago #

    Hi JC001, give the captcha anothe go, if it still blows up let me know directly on michael@visser.com.au as I'll raise this with Instinct or give it my best shot to dig up the issue and fix it.

    The main reason for me to upgrade to Gold Cart is the Gallery, so yeah, multiple image support does it for me too. Instinct migrated the Gold Cart addon from a collection of php files that reside in /wp-content/uploads/wpsc/upgrades/... to a WordPress Plugin and the initial release threw a few unexpected errors, I understand they've since been sorted and the spike in support Topics dropped off.

    The best way to contact Instinct is through their Premium Support forum, the community Support Forum is just that and Instinct only intervene on exceptional circumstances.

  9. Michael Visser
    Member
    Posted 4 years ago #

    cpein, I don't recall a message from you, I'm sorry if it got lost in the tubes.

    If you were using the initial Gold Cart release that would explain your grief, update to the latest version and give it a whirl; if you've not already given up.

  10. Cheung Tat Ming
    Member
    Posted 4 years ago #

    I agree, this plugin is quite commercial, without the paid function, this plugin is not enough to say worth to use.

    I know it is normal to make plugin to earn money, but some simple function .
    e.g, upload multi product photos ,you need to buy it.
    This is a very simple but necessary function.
    That mean if some people really run a business, it should pay.

    compare with zen cart,osc, opencart , it's too funny.

  11. Jamil Jonna
    Member
    Posted 4 years ago #

    CAPTCHA still isn't working. I'm going to try Shopp and see how it goes. I decided I shouldn't even try wp-ecommerce.

  12. Michael Visser
    Member
    Posted 4 years ago #

    Hi jonna, can you explain which CAPTCHA isn't working. I'm aware there's a separate WordPress and bbPress Plugin so would be good to narrow it down.

    tatming, 'not enough to say worth to use'? Seriously? I'd love to see more features from Virtuemart, Zen Cart, OSC and Magento. Jump on the developers mailing list and start contributing.

    My own shop, Visser Labs for a long time did not use multiple Product images and as I was using PayPal Payments Standard so there was no need to purchase the Gold Cart Premium Plugin (http://getshopped.org/extend/premium-upgrades/premium-upgrades/gold-cart-grid-module/). As it is now I use the Add to Cart shortcode within custom Page Templates as opposed to the internal WP e-Commerce Products 'page'.

  13. hep2djive
    Member
    Posted 3 years ago #

    Geeez, at least I dont feel alone.

    If you look at the member forums, you see tons of unanswered questions that we could all benefit from.

    I have used the premium support, I have emailed developers, and simply trying to get help on some lots of folks seem to be having problems with, Recurring Payments with PayPal Pro.

    If someone would just answer the questions in the forums we could all benefit.

  14. Michael Visser
    Member
    Posted 3 years ago #

    Hi hep2djive, there's a ton of answered topics too! Please bump your Premium Support topic so a Trusted GetShopped.org member can assist you in resolving your issue.

  15. m1shka
    Member
    Posted 3 years ago #

    I just want to say that it's a bit buggy, but I've tried oscommerce, zencart, prestashop, and Shopping Cart Creator, and so far it's the solution that gives me the closest to what I want - integration into WordPress, digital downloads, flexibility -- the general solution is very nice.

    That said I have problems with drag-and-drop, creating new products, shipping, and taxes that are annoying.

    I hope the upcoming new release will fix these.

  16. robertmerkt
    Member
    Posted 3 years ago #

    The support is non existent. When you search the forum, the same problems are there over and over again with dates so old, they have gray hair on them. I bought the Gold Cart so I was entitled to one free support token from Instinct and that fell on deaf ears. Terms and Conditions bug that kills the whole application after you spend hours of work. Avoid this plugin.

  17. matt@oc
    Member
    Posted 3 years ago #

    Couldn't agree more, robertmerkt.

    I too had MANY problems with WPeC and went to the support forums for help. It was the same problems, over and over, that were still unresolved. Most of them didn't have any responses from developers.

    I'm not naive enough to think that a developer should hold my hand installing this stuff or install it for me, but this is some of the worst support I've ever received. Even some of the free WP plugins I use have better support. After a few weeks of trying to get the plugin to work, I gave up.

    I tried contacting Instinct for a refund and was ignored.

    I posed in the "premium support" forum asking for a refund and finally got a response. I was told that the terms I agreed to when purchasing the plugin said no refunds. I was also told that any issues were due to a "poorly written theme" and were not because of the plugin. The funny part is, the theme I was using was a theme that was recommended on the WPeC website...

    So here I am now, with WPeC that doesn't work, no support at al, and no refund.

    I've since bought PHPurchase (http://www.phpurchase.com/) and am very satisfied. It installed and worked perfectly from the get go. I haven't had to use their support yet, but from what I've seen in the support forums, actual employees are responding to people in a timely manner. Best of all, they actually stand behind their product and have a 60-day money back guarantee, no questions asked.

    Maybe WP E-commerce is a good plugin and I'm not smart enough or technical enough to get it to work. I really wanted it to work, but I just couldn't get it. I probably would have been okay with that. Not every plugin works for everyone.

    However, the lack of support (and the fact that I am clearly not the only person with support issues) should be a big red flag to anyone considering spending money on this plugin. Buyer beware, if you can't get it to work on your own, you're screwed.

  18. bisyb
    Member
    Posted 3 years ago #

    I wish, WISH, I had waited a little longer before deciding to try WPeC. Junk. Save your money. I will probably try PHPurchase but man has WPeC turned me off of shopping with wordpress. I tried some other solutions before settling on WPeC and thought, after doing quite a bit of research, that it would be a great plugin and it almost was.

    Yes, plugin, not plugin with some tweaks, fixes, hand holding, changes, alterations, update errors, payment errors, download errors, theme errors, extra consultants, paid documents, forums for everyone who isn't the developer...

    You get the point. This is a product that is paid for and in my part of the world (maybe yours too), when something you paid for fails, you get your money back. This has failed, they offer little support (if any) and they keep the money. I'm happy there are people here who happen to be developers willing to modify it to work and people who acknowledge that some tuning is in order, but once it's not free, it should work. <-- Period. If it were free, fine, tune as needed but this is a product that is purchased and it is sub-par at best. The fact they say no refunds up front should be enough to turn all potential clients off.

    If there were a BBB for online companies, they would be an F Rating.

  19. cornhustlah
    Member
    Posted 3 years ago #

    still junk?

    i know it was FILLED with bugs in the past, but i've had been playing around with that plugin since late 2008 and it had come far along over the years. i remember a pretty good experience the last time i tinkered with it more than a year ago. sucks to hear there are still major gripes with it *SIGH*

  20. owenworth22
    Member
    Posted 3 years ago #

    Guyz, Calm down.

    Visit my demo site to see how AWSOME the WP e-Commerce Plugin:
    http://ihayag.com/wpplugin/store-sample/store-1/ is.

    Love to hear from you and I will be happy to help you.

  21. Jamil Jonna
    Member
    Posted 3 years ago #

    [This post, titled "Defection," was deleted from the WP-ecommerce forums; I don't blame them ;)]

    I just wanted to say that after spending over $300 on WP-ecommerce and related plugins I've finally defected. I settled on Cart66 (formerly PHPurchase) after several years of searching and I couldn't be happier:

    It is incomparably nimbler than wp-ecommerce (or any other plugin I've tried) and offers way more customization. It is nimble because the "products" are don't require entire template structure—just the bare essentials of the product are entered. Those essentials include product variations (which are incredibly simple) and even custom fields that allow user-entered information (such as engraving names, or gift addresses). Since the products aren't themselves "posts," you simply embed them into your own custom post type (or wherever else you want them). Here's an excellent tutorial on how it works [Part 1] [Part 2] :

    Admittedly, there aren't as many bells and whistles as wp-ecommerce but the developers are adding new feature at a rapid pace. Critically, whenever they do roll out a new feature, it works!
    Still, two major advantages Cart66 has over WP-ecommerce are member subscriptions and Gravity Forms integration. You can integrate as many member levels as you like and it is a snap to show and hide content based on the users login status. Cart66 has now integrated Paypal subscriptions that automatically renew, if you so choose. I admit that the Gravity Forms plugin is expensive but it is much more than a form plugin. The fact that you can integrate these slick forms into your checkout and product selection process is invaluable. Also, you get free MailChimp, Campaign Monitor, etc. (managing user lists) plugins free with your Gravity forms purchase.
    Cart66 is a very slick plugin at a very reasonable cost. The bottom line is: for what it attempts to do, it does it perfectly. I urge you to try it out.
    P.S. I do not hate WP-ecommerce—I think the developer is a good person and the plugin isn't horrible. I'm simply highly annoyed by the fact that, on the whole, it works very poorly but thousands of users have bought it. It is a classic case of an undue reputation garnered entirely as a result of a fortuitous name.

  22. reality66
    Member
    Posted 3 years ago #

    Thank you, Jamil, for the encouragement. Just wanted to let everyone know that Cart66 Lite is now available in the official WordPress repository. It's a great way to see how Cart66 works for free.

  23. reality66
    Member
    Posted 3 years ago #

    Quick update: We have published a free PDF of documentation for Cart66 Lite to help get you up and running quickly.

  24. bisyb
    Member
    Posted 3 years ago #

    Thanks for publishing the documentation. I actually downloaded cart66 lite and managed to get it up, running, tested and live with no documentation on our custom theme site within a day of download. Whereas with wp e-commerce it was error after error after error after error... Still populating products and setting up shipping on physical products but we'll be purchasing the 5 site license soon.

    Just happy that it worked, error free, as advertised.

    Thank you!

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