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[Plugin: WordPress.com Stats] Stats plugin has stopped recording previous days r (47 posts)

  1. xsreality
    Member
    Posted 5 years ago #

    anathema23, I don't think the problem is from the server side as my other website is being tracked as usual. But the problem that I mentioned previously is still not over and it still shows zero stats.

  2. anathema23
    Member
    Posted 5 years ago #

    xsreality, I honestly know nothing about how these plug-ins work, so I wouldn't be able to begin to know where the problem is.

    The weird thing is that I've got two different sites using this plug-in. At the moment they are both not working correctly, but both are having different issues.

    On one, it's recording some information but is way off, on the low side. A site which is normally getting around 800 to 1000 visits a day is only showing 20 to 25. It would normally have hundreds of referrals coming in but is only showing a few, same thing with the searches.

    My other site on the other hand (which I just installed this plug-in on a few days ago) is showing extremely high numbers which are clearly wrong. This site would at best on a very good day bring in maybe 1000 visitors... but the stats right now are going through the roof with a visitor count of nearly 4000 for one day. I checked both my own server logs as well as Google Analytics to see what my traffic is really doing, and these numbers the Stats Plug-in are showing are obviously very wrong. I wish I was getting that much traffic in one day! :)

    I contacted the author by email last night, hopefully we will hear from him soon. In the meantime, does anyone know of any comparable plug-ins I can use instead? Perhaps something that does not rely on an outside server?

  3. xsreality
    Member
    Posted 5 years ago #

    anathema23, it might be possible that your statistics have got exchanged in some way.. try doing this.. deactivate the plugin on both of your sites and reactivate it. It will ask you to enter your key.. after entering your key it will ask you to choose the domain name to associate the past history of stats. Choose correctly there and your problem might be solved!

    Probably there are other plugins to track stats but I don't want to give up on this one as I am quite used to it from the birth of my blogs! :)

  4. xsreality
    Member
    Posted 5 years ago #

    There's one thing that just clicked me. I was reading the FAQ page of the plugin (I know should have done this earlier) and there it said that for tracking to happen perfectly, the following line must be present in the footer.php just before </body> tag.

    <?php wp_footer(); ?>

    I did that and the tracking has started. I am not yet sure whether it is happening correctly or not. Will report here as soon as I have sufficient data to analyze...

  5. anathema23
    Member
    Posted 5 years ago #

    Thanks for the suggestions xsreality.

    I don't think my two different installations are crossed. There is a drop down menu at the top of the stats dashboard where you can pick which site to show the stats for. It's showing me the right info for both of the different websites... the problem is that the info it's showing is wrong. One one site the numbers are all way too low, on the other they are way too high. Considering that others are having similar problems (or the plugin isn't working for them at all), I don't think the issue has to do with my installation of the plugin but rather a problem with the plugin itself. Rememeber it was all working ok for me until it stopped working for all of us at the same time.

    In the meantime until this one gets fixed, I've switched to using Cystats. I don't like it as much as ths WordPress Stats plugin, but for now at least it works!
    http://wordpress.org/extend/plugins/cystats/

  6. xsreality
    Member
    Posted 5 years ago #

    I think there is nothing wrong with the plugin and if there was anything it is fixed. Just ensure that you have done the following things correctly:

    • The plugin is installed and is tracking data for the correct domain. If it isn't reactivate the plugin and renter your key.
    • Make sure the header.php file contains this line:
      <meta name="generator" content="WordPress <?php bloginfo('version'); ?>" /> <!-- leave this for stats -->
    • Ensure the footer.php file contains this line before </body> tag:
      <?php wp_footer(); ?>

    The plugin should work properly if you take care of the above things.

    By the way, I had a reply from the author saying he doesn't provide support through e-mail and that the plugin is working fine as of now. So all of you who are facing problems with this plugin, check your installation and the above points again.

  7. anathema23
    Member
    Posted 5 years ago #

    I think there is nothing wrong with the plugin and if there was anything it is fixed.

    Well, clearly it's still not working right for a number of us here. Everything on my end is configured correctly but the reports that this plugin has been returning are obviously wrong. I can see with my own eyes that the numbers and the graph are still very much screwed up, and these changes started for me at the same time as they did for everyone else. When the author first reported that it was fixed it worked ok for a couple of days, and now it's back to returning incorrect data. If it was just a problem with our own settings than we wouldn't all be reporting similar errors at the same time.

    I won't keep bothering to post here and belabor the point, but whatever caused this plugin to stop working last week has not entirely been fixed. Oh well.

  8. xsreality
    Member
    Posted 5 years ago #

    anathema23, yes the problem hasn't been completely solved yet. The stats are still not perfect and way off the mark. I have emailed the author again about the problem. Lets see. For now, I will look into the cystats plugin you suggested.

  9. jaszmade
    Member
    Posted 5 years ago #

    I have the same problem… my stats just stopped working. I checked everything and after all things I read so far it should be working but well… it does not! :(

    Hope someone may help us with this!

  10. anathema23
    Member
    Posted 5 years ago #

    What a drag... this was such a great plugin while it still worked!

    It's too bad the author doesn't want to offer further support for it (or doesn't want to believe that it's still broken?). He seemed eager to help when I first contacted him, and was thankful to have been alerted to the fact that it wasn't working correctly. I sure wish there was another way to get this fixed, it was a very valuable tool while it worked.

    The CyStats plugin I mentioned does work ok but it's not a great replacement for the WordPress Stats plugin that I liked much better :(

  11. xsreality
    Member
    Posted 5 years ago #

    check this out:
    http://abhinavsonkar.com/stats.jpg

    Doesn't give a nice picture, isn't it?! Though that's not the actual case with my blog.

    By the way, check out Woopra, seems good especially for real-time stats.

  12. anathema23
    Member
    Posted 5 years ago #

    That graph is exactly what mine has been looking like as well, along with the numbers in the rest of the areas not matching each other, or the graph.

    Today however the plugin seems to working normally for me again, though I'm hesitant to say it's fixed since I said that before and then it broke again :) I'll be watching it carefully over the weekend to see if it lasts... hope so!

  13. jaszmade
    Member
    Posted 5 years ago #

    My graph is still not working! Funnily it registered 1 view a few days ago… well then, it seems we have to try another plugin! I use http://wordpress.org/extend/plugins/cystats/ like anathema23 recommended but I don’t like it too much. Anyway… it is working!

  14. Mauri13
    Member
    Posted 5 years ago #

    When he replied to me, he said it was because I changed my theme and it removed the tag from the footer that needed to be there. I'll get the tag and post back with it. It should fix the problem for you guys.

  15. Mauri13
    Member
    Posted 5 years ago #

    Here is the tag. Be sure to place it anywhere in your footer(footer.php).

    <?php wp_footer(); ?>

    Place that before </body> in the footer.

    Let me know if that's not it...but I'm 90% sure it is.

    More info:

    http://wordpress.org/extend/plugins/stats/faq/

  16. anathema23
    Member
    Posted 5 years ago #

    Mauri13, sorry, but that's not the solution. I never changed my theme and the right codes were all in the right place when this stopped working for me.

    I know the author of this plugin doesn't want to hear it anymore, but while the plugin was working ok for me again for the past two weeks since I last posted here, as of yesterday it is again returning the wrong data.

    I have not made any changes on my end, not to my theme or anything else. I've had to just accept that I cannot rely on this plugin. It's frustrating to keep being told it's something on our end that's wrong or missing when we know it's not.

  17. Uhfgood
    Member
    Posted 5 years ago #

    Curious, has these issues been fixed? I've been running the plugin for about a week and a half, it seems to work, except the day is off (several hours) so the day doesn't correspond to my time zone (pacific or -8 gmt). I don't have any other thing showing me stats for my blog right at the moment, so I couldn't tell you if my stats are incorrect or not. I'm probably going to get google analytics soon.

    While I don't have a problem just yet, should I stop using the plugin?

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