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[Plugin: WordPress.com Stats] Stats plugin has stopped recording previous days r (47 posts)

  1. anathema23
    Member
    Posted 5 years ago #

    This plugin has been working fine for months, now as of the past few days it's stopped tracking previous days referrers. What I mean is...

    For September 18, everything was working fine and it shows me all of that days referrers.

    All through out September 19, it was working fine as well, I could see the referring urls appear in real time as always. However, as soon as the date changed to September 20, it no longer showed the previous days referreres (for the 19th). Where those should be listed it just says "None".

    The same exact thing happened on the 20th. I could see all of the traffic as it was showing up, but then as soon as the date changed, the records for the 20th just go empty and show "None".

    My site was up with no issues on my server, and I normally get a steady stream of traffic (I could see people visiting on the stats, but as soon as the day was over, they're gone).

    Like I said this all started on the 18th. I can still see all the previous days referrers, but everything since the 18th is gone, disappearing as soon as the date changes. I have not made any changes to my website that would have caused this. Is anyone else having this issue? How do I fix it? Not having those records makes this very useful plugin kind of useless for me :(

  2. superann
    Member
    Posted 5 years ago #

    You're not alone... I can confirm the exact same problem with all of my wordpress blogs that use the plugin. Is the wordpress team working on a fix?

  3. anathema23
    Member
    Posted 5 years ago #

    Here are screenshots of what I mean:

    Stats 1
    Stats 2

    You can see that it's showing todays incoming referrers, but as soon as today becomes yesterday, that information disappers and it just displays "none".

  4. anathema23
    Member
    Posted 5 years ago #

    superann, oh good so it's not just me! Did this just start happening for you on the 18th as well?

  5. SiamTiger
    Member
    Posted 5 years ago #

    I have the same problem, my wordpress dashboard deletes older stats. I keep "top articles and pages" but the information under referrer, klicks and search items are deleted after one day.

    I have the problem since the 19th of september. I could see the stats for that day as long as their "actual", so yesterday i could see the dates for the 20th, but now that its the 21th they are gone or at least not visible to me anymore. The total stats on "top articles and pages" and the views on the stats graph are still there.

    I am using WordPress 2.3.3 and WordPress Stats 1.3.2

  6. phattrance
    Member
    Posted 5 years ago #

    i have the same problem. any fix?

  7. anathema23
    Member
    Posted 5 years ago #

    Well it looks like we've all got the same problem, so it seems the issue is not on our end. Very frustrating to see it tell me "The WordPress.com Stats Plugin is configured and working" when it's clearly stopped working correctly and dumping all of my data.

    I'll try to contact the author to see if he'll come by and help us... don't know what else to do since all of that information is stored on someone else's server and not mine. Does anyone know of an alternate plugin with similar features that work in the meantime?

  8. Andy Skelton
    Member
    Posted 5 years ago #

    We're working the the problem.

  9. Andy Skelton
    Member
    Posted 5 years ago #

    I found and resolved the conflict that caused your referrers, searchterms, and clicks to be lost for September 19-20. September 21 will not be lost. I don't yet know if we will be able to recover the lost days, but we will try. I regret the loss, especially knowing that it was my fault.

  10. anathema23
    Member
    Posted 5 years ago #

    Excellent! Glad I got in touch with you :)

    Thanks so much for the fix!

  11. Andy Skelton
    Member
    Posted 5 years ago #

    Good news: we're going to be able to recover the data. It should be online within a few hours.

  12. anathema23
    Member
    Posted 5 years ago #

    That's even better news!

  13. anathema23
    Member
    Posted 5 years ago #

    Yipee... all the missing data is back for me! Thanks again!

  14. firemom
    Member
    Posted 5 years ago #

    Unlike anathema23, the missing data is not back for me. Do we know if it will be rolling out by x-time or is it going to be hit or miss?

    Also: thank you for noticing this, working on it and resolving it. I thought I broke something on my end (as per usual).

  15. Andy Skelton
    Member
    Posted 5 years ago #

    Data is being copied now. It should be complete in less than an hour.

  16. Andy Skelton
    Member
    Posted 5 years ago #

    It's all back now.

  17. phattrance
    Member
    Posted 5 years ago #

    yes all data i back BUT the stats didnt work for some hours till about 11-12 Swedish time this morning and the data for those 2-4 hours is gone. just wanted to let you know :)

  18. celiakyle
    Member
    Posted 5 years ago #

    I've got a user who's stats are reporting no hits beginning yesterday (9/22) until now (9/23). Anyone else having the same problem? Is everything down again? It says it's working, but no stats are showing.

    Thanks!

    Celia

  19. phattrance
    Member
    Posted 5 years ago #

    working fine for me

  20. phattrance
    Member
    Posted 5 years ago #

    does anyone know why the stats doesnt count the visitors in the mornings? the stats stop working from 7am to 11am Swedish time.
    this happend both this morning and two days ago (the morning)

  21. Mauri13
    Member
    Posted 5 years ago #

    Thank god I thought it was just me.

    Well...sorry its happening to others too...but that means they can fix it!

    It stopped for me 9/20 and still doesn't work. All fields are blank.

    I live in New Jersey in the US. Don't know if location will help.

  22. anathema23
    Member
    Posted 5 years ago #

    Weird. It's been working fine for me since the author made the fix 2 days ago.

  23. Mauri13
    Member
    Posted 5 years ago #

    Not for me :(.

  24. anathema23
    Member
    Posted 5 years ago #

    Maybe contact the author through his website. That's what I did to originally alert him to the problem and then he fixed it. He might not be subscribed to this post. He's at http://andyskelton.com

  25. bpeezy
    Member
    Posted 5 years ago #

    it has been recording 0 for me for the past few days, idk why though! its really bothering me

  26. Pali Madra
    Member
    Posted 5 years ago #

    I have a similar problem. Since September 23 the stats of my blog (which is self hosted) is showing no traffic though Google Analytics which has been implemented on my website is showing visitors (18 and 31) visitors for September 23 and 24th.

    If more information is needed please let me know.

    Thanks in advance.

  27. tlpunlimited
    Member
    Posted 5 years ago #

    No stats at all still for me since the 19th. Thanks for all the hard work I know ya'll are doing!!
    site in question http://www.affiliatehomebasedbusiness.com

  28. xsreality
    Member
    Posted 5 years ago #

    I am using a self hosted wordpress blog. Recently I changed my web hosts and completely redesigned my blog as well. Since then the tracking stopped and WP-stats showed zero visitors. Since 19th to be precise.

    I reinstalled the plugin and it asked me to re-enter the key as well as ask me to replace the stats of my old website (which is the same) so I did. Even then the tracking didn't resume. Checking through the old header.php file, I noticed the following line which I had forgotten to copy into the new design's header.php file.

    <meta name="generator" content="WordPress <?php bloginfo('version'); ?>" /> <!-- leave this for stats -->

    I thought this should solve the problem but even now the plugin is not working. I didn't realize the problem is on the server side. When will this be corrected? I miss looking at the stats! :)

  29. anathema23
    Member
    Posted 5 years ago #

    If you guys follow the link I posted above, the author will mostly likely be happy to help you. When this plugin broke the other day he didn't know until I contacted him about it, then he fixed it right away.

    It's been working fine for me since then. He's probably not subscribed to this post or he would have replied to you by now. Contact him... he wants to know if there's something wrong with his plugin and the only way he's going to come around and fix it is if you let him know something is wrong.

  30. anathema23
    Member
    Posted 5 years ago #

    Yup, now it's back to being wonky for me as well, data is coming in but the numbers are all way off. I have emailed the author again to see if he can come to the rescue!

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