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1. manoucho
   Member
   Posted 8 months ago #
   

   Hi Michael

   I am using your plugin with the premium extensions ZIP and Email.

   Since some time (a month or so) I've noticed that the backup is not effective: they seem to never end.

   Backup started on 2012-09-09 at 21:39:23
   Backup started on 2012-09-01 at 21:44:11
   Backup started on 2012-08-26 at 02:54:05

   As you can see, there is no "backup completed" anymore.

   The other problem is that I don't get notified either by email. So in the end, nothing works.

   Could you maybe help me there? What kind of log can I provide you?

   Thank you very much
   Manu

   http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/

2. manoucho
   Member
   Posted 7 months ago #
   

   Hi Michael

   I see that you are active on the forums and that you help everybody, so maybe you just forgot me?

   I still have the issue, the backup starts but never ends... so it's useless and I work without backup now.

   Any idea ?

   Thanks a lot Michael

3. manoucho
   Member
   Posted 7 months ago #
   

   Michael please

   I bought the 2 premium extensions... and the plugin is not working for me at all anymore.

   Could I have any kind of support from you ?

   I'm starting to really regret I invested in the plugin...

4. manoucho
   Member
   Posted 7 months ago #
   

   I am not sure but it actually seems that it is the upload of the .zip that never ends.

5. manoucho
   Member
   Posted 7 months ago #
   

   So after a bit of investigation:

   * The core plugin doesn't work either, even when i disable the .zip package
   * The .zip plugin doesn't work: it gets stuck at uploading the file
   * The email notification doesn't work: I never got any notification of anything

   Help is welcome :)

   Thanks!

6. Michael De Wildt
   Member
   Plugin Author
   Posted 7 months ago #
   

   Gday mate,

   Sorry for the lack of reply. I have been focussed on getting 1.3 out!

   Now that it is can you please updated and run a backup with no extensions installed and then post the log here?

   Cheers,
   Mikey

7. manoucho
   Member
   Posted 7 months ago #
   

   Hi Michael!

   Uff, you´re back, thanks :)

   So this is what I´ve done:
   * Uninstaller the plugin fully and reinstall the latest version
   * Disabled the premium extensions
   * Started a new backup (it started a few hours after I pressed the button but ok)
   * And the log says... "08:49:14 : Backup started on Friday October 5, 2012."

   That´s it! No more info.. Any idea ?

   Thanks!!
   Manu

8. Michael De Wildt
   Member
   Plugin Author
   Posted 7 months ago #
   

   Do any files make it to Dropbox?
   What are your PHP time and memory limit set to?

9. manoucho
   Member
   Posted 7 months ago #
   

   Hi Michael

   I just looked at it and there is indeed something in the log now:

   23:25:23 : Approximately 26% complete. View uploaded files»
   23:25:17 : Approximately 25% complete. View uploaded files»
   23:25:11 : Approximately 25% complete. View uploaded files»
   23:25:05 : Approximately 24% complete. View uploaded files»
   23:24:59 : Approximately 24% complete. View uploaded files»
   23:24:53 : Approximately 23% complete. View uploaded files»
   23:24:47 : Approximately 22% complete. View uploaded files»
   23:24:41 : Approximately 22% complete. View uploaded files»
   23:24:35 : Approximately 21% complete. View uploaded files»
   23:24:29 : Approximately 21% complete. View uploaded files»
   23:24:23 : Approximately 20% complete. View uploaded files»
   23:24:17 : Approximately 20% complete. View uploaded files»
   23:24:11 : Approximately 19% complete. View uploaded files»
   23:24:05 : Approximately 19% complete. View uploaded files»
   23:23:59 : Approximately 18% complete. View uploaded files»
   23:23:53 : Approximately 18% complete. View uploaded files»
   23:23:47 : Approximately 17% complete. View uploaded files»
   23:23:41 : Approximately 17% complete. View uploaded files»
   23:23:35 : Approximately 16% complete. View uploaded files»
   23:23:29 : Approximately 16% complete. View uploaded files»
   23:23:23 : Approximately 15% complete. View uploaded files»
   23:23:17 : Approximately 15% complete. View uploaded files»
   23:23:11 : Approximately 14% complete. View uploaded files»
   23:23:05 : Approximately 14% complete. View uploaded files»
   23:22:59 : Approximately 13% complete. View uploaded files»
   23:22:53 : Approximately 13% complete. View uploaded files»
   23:22:47 : Backing up WordPress path at (/srv/data/web/vhosts/emmanueltenenbaum.com/htdocs/).
   02:56:51 : There has been no backup activity for a long time. Attempting to resume the backup.
   05:17:43 : Approximately 12% complete. View uploaded files»
   05:17:37 : Approximately 12% complete. View uploaded files»
   05:17:31 : Approximately 11% complete. View uploaded files»
   05:17:25 : Approximately 11% complete. View uploaded files»
   05:17:19 : Approximately 10% complete. View uploaded files»
   05:17:13 : Approximately 10% complete. View uploaded files»
   05:17:07 : Approximately 9% complete. View uploaded files»
   05:17:01 : Approximately 9% complete. View uploaded files»
   05:16:55 : Approximately 8% complete. View uploaded files»
   05:16:49 : Approximately 8% complete. View uploaded files»
   05:16:43 : Approximately 7% complete. View uploaded files»
   05:16:37 : Approximately 7% complete. View uploaded files»
   05:16:31 : Approximately 6% complete. View uploaded files»
   05:16:25 : Approximately 6% complete. View uploaded files»
   05:16:19 : Approximately 5% complete. View uploaded files»
   05:16:13 : Approximately 4% complete. View uploaded files»
   05:16:07 : Approximately 4% complete. View uploaded files»
   05:16:01 : Approximately 3% complete. View uploaded files»
   05:15:55 : Approximately 3% complete. View uploaded files»
   05:15:49 : Approximately 2% complete. View uploaded files»
   05:15:43 : Approximately 2% complete. View uploaded files»
   05:15:37 : Approximately 1% complete. View uploaded files»
   05:15:31 : Approximately 1% complete. View uploaded files»
   05:15:25 : Approximately 0% complete. View uploaded files»
   05:15:19 : Backing up WordPress path at (/srv/data/web/vhosts/emmanueltenenbaum.com/htdocs/).
   07:54:17 : Backup started on Saturday October 6, 2012.

   Indeed there are a few files on my dropbox. But as you can see it seems to be stuck.

   About the PHP time and memory limit: correct me if I'm wrong, but I'm on a virtual host, so I cannot access this information. The only thing is that it used to work, and I don't think they changed the limit.

   Do you want me to ask this information to my host provider ?

10. Michael De Wildt
    Member
    Plugin Author
    Posted 7 months ago #
    

    As mentioned in the FAQ: http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/faq/

    Sometimes hosts implement measures to prevent long running tasks like a backup. To circumvent this I have implemented a backup monitor that restarts the backup if it is terminated before it is fully completed. So it is quite normal to see up to ten or more backup restarts.

11. manoucho
    Member
    Posted 6 months ago #
    

    Hallo Michael

    I got more information from my provider:

    The 'memory_limit' is set at 128MB for each script in the PHP
    configuration. Also, the amount of simultaneous processes is 2.

    When I go now to the BPB2DP log file, it says that it is 123% complete...

    Do you think all my issues can simply be due to the fact that my configuration is not powerful enough ?

    Thanks a lot!!
    Emmanuel

12. Michael De Wildt
    Member
    Plugin Author
    Posted 6 months ago #
    

    Gday mate,

    The percentage is just an estimation and will be more accurate in subsequent backups. It turns out that my estimation was off for many blogs and I will update it for the next release.

    Cheers,
    Mikey

13. manoucho
    Member
    Posted 6 months ago #
    

    Hey thanks for answer!

    Do you think increasing the power of my host can make the backup faster ?

    Cheers!

14. Michael De Wildt
    Member
    Plugin Author
    Posted 6 months ago #
    

    Unfortunately a more powerful server will only get you so far.

    Network latency and Dropbox processing the upload takes the most time. And that something that cant be controlled.

    Cheers,
    Mikey

15. manoucho
    Member
    Posted 6 months ago #
    

    Thanks Mikey

    In my case do you consider it's smart to use the .zip extension? I prefer it but when I use it it seems to never ends the upload. Same for email notifications, I never received any

16. manoucho
    Member
    Posted 6 months ago #
    

    Hi Mikey

    My host provider had a look at the situation and confirmed that my instance is only allowed to run 2 processes at the same time, and therefore has impact on your plugin.

    So I think I just have to upgrade my hosting. Will keep you updated

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