WordPress › Support » [Plugin: WordPress Backup to Dropbox] Backup Error

scissorboy
Member
Posted 11 months ago #

Hi. I installed your plugin on about 15 of my blogs that all have the same settings in the backend. 4 of them are backing up beautifully to dropbox (thanks!) but the rest are giving me this error:

"Backup error on 2011-06-11 at 12:58:32: The backup process appears to have gone away. Resuming backup."

I have given each a slightly different backup path in the "Store backup in this folder within Dropbox" field. I used this as the path "WordPressBackup/Toshiba" on one of the one's I'm getting this error. All the other paths were similar.

Not sure where the problem is coming from. Any advice would be greatly appreciated.

http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/
Michael De Wildt
Member
Posted 11 months ago #

Gday scissorboy,

If you get this message its most likely due to something external killing the backup process.

After this message a new backup should be scheduled and resume where it left off. Is this the case?

Cheers,
Mikey
scissorboy
Member
Posted 11 months ago #

yes, another backup starts automatically but then gives the same error. This happens repeatedly. Any idea what external factor would cause it to stop externally so I can fix it?
Michael De Wildt
Member
Posted 11 months ago #

In that case you can treat it as more of a warning rather then an error because that plugin is recovering and will eventually complete the backup.

The external factor will probably something that your host has setup to save memory. For example, my host kills any PHP script that runs for longer then around 8 minutes. My initial backup took around 25 mins to complete so I had 3 restarts recorded. All my subsequent backups, due to the fact that only a few files change, take around 2 mins and complete in one attempt.

What is the difference in time between the 'Backup Started' message and the 'Gone Away' message?
scissorboy
Member
Posted 11 months ago #

Here's the backup log for one of the sites. I have 15+ set to backup but only 4 have actually shown up in my dropbox folder. This site didn't actually having any files transferred to dropbox. I get the exact same message even on sites that have backed up (although I don't really know if they have fully backed up or not because I'm getting the error).

Backup error on 2011-06-11 at 05:06:26: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:46:15
Backup error on 2011-06-11 at 04:44:05: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:40:31
Backup error on 2011-06-11 at 04:40:20: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:37:48
Backup error on 2011-06-11 at 04:37:33: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:36:03
Backup error on 2011-06-11 at 04:35:52: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:33:32
Backup error on 2011-06-11 at 04:32:48: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:31:09
Backup error on 2011-06-11 at 04:20:55: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:19:21
Backup error on 2011-06-11 at 04:19:17: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:15:44
Backup error on 2011-06-11 at 04:15:43: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:14:59
Backup error on 2011-06-11 at 04:14:57: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:08:24
Backup error on 2011-06-11 at 04:08:08: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 04:05:30
Backup error on 2011-06-11 at 04:05:20: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:58:48
Backup error on 2011-06-11 at 03:56:31: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:53:19
Backup error on 2011-06-11 at 03:52:06: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:43:08
Backup error on 2011-06-11 at 03:40:04: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:34:29
Backup error on 2011-06-11 at 03:33:54: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:31:59
Backup error on 2011-06-11 at 03:31:53: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:31:23
Backup error on 2011-06-11 at 03:22:39: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:20:57
Backup error on 2011-06-11 at 03:20:51: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:19:07
Backup error on 2011-06-11 at 03:17:02: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:15:49
Backup error on 2011-06-11 at 03:15:38: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:06:18
Backup error on 2011-06-11 at 03:01:03: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 03:00:28
Backup error on 2011-06-11 at 03:00:17: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:59:47
Backup error on 2011-06-11 at 02:59:37: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:55:17
Backup error on 2011-06-11 at 02:55:05: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:43:22
Backup error on 2011-06-11 at 02:31:28: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:29:52
Backup error on 2011-06-11 at 02:29:42: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:16:11
Backup error on 2011-06-11 at 02:14:30: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:12:57
Backup error on 2011-06-11 at 02:12:55: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 02:00:15
Backup error on 2011-06-11 at 02:00:10: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:39:47
Backup error on 2011-06-11 at 01:32:33: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:31:56
Backup error on 2011-06-11 at 01:31:45: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:28:18
Backup error on 2011-06-11 at 01:26:42: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:24:49
Backup error on 2011-06-11 at 01:20:55: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:18:50
Backup error on 2011-06-11 at 01:18:47: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:11:36
Backup error on 2011-06-11 at 01:09:10: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 01:04:50
Backup error on 2011-06-11 at 01:02:35: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:53:01
Backup error on 2011-06-11 at 12:51:46: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:44:42
Backup error on 2011-06-11 at 12:43:33: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:42:39
Backup error on 2011-06-11 at 12:42:29: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:37:19
Backup error on 2011-06-11 at 12:37:16: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:29:44
Backup error on 2011-06-11 at 12:28:21: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:21:09
Backup error on 2011-06-11 at 12:13:18: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:09:44
Backup error on 2011-06-11 at 12:09:10: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 12:03:30
Backup error on 2011-06-11 at 12:01:41: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 11:58:03
Backup error on 2011-06-11 at 11:56:43: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 11:55:52
Backup error on 2011-06-11 at 11:54:04: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 11:52:58
Backup error on 2011-06-11 at 11:52:20: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 11:50:52
Backup error on 2011-06-11 at 11:50:42: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 11:50:11
Backup error on 2011-06-11 at 11:44:05: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-11 at 11:38:53
Michael De Wildt
Member
Posted 11 months ago #

Yep... Definitely something wrong there. Can you try deleting any Zip archives, if any, within 'wp-content/backups' and re installing the plugin.

What is the largest file within this installation?
scissorboy
Member
Posted 11 months ago #

There are no zip files in that folder. It has 2 files: .htaccess & tsw555_ab691-backup.sql

So far the biggest file I've seen is 18.6MB. I don't think there is anything crazy large and 18.6 may be the biggest file. I just downlaoded the entire site and the whole thing is under 64MB total.

Deleted the plugin and did a clean re-install and asked it to "backup now". Nothing showing up in dropbox yet and got the same error showing up again:

Backup error on 2011-06-13 at 09:29:16: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-13 at 09:28:22
Michael De Wildt
Member
Posted 11 months ago #

Something is causing your backup to die unexpectedly.

Are any errors or warnings being raised in your server logs?
What is your PHP memory limit setting?
Diego Velasquez
Member
Posted 11 months ago #

I've got the same issue as scissorboy.

One site, the backup works fine which is about 10mb and hosted on HostGator.

On my other site, which is about 70mb and hosted on GoDaddy, I keep getting the following error messages:

Backup started on 2011-06-21 at 12:16:10
Backup error on 2011-06-21 at 12:14:25: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 12:12:58
Backup error on 2011-06-21 at 12:10:52: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 12:09:46
Backup error on 2011-06-21 at 12:07:43: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 12:05:03
Backup error on 2011-06-21 at 12:02:40: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 12:01:31
Backup error on 2011-06-21 at 12:00:31: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 11:59:13
Backup error on 2011-06-21 at 11:56:53: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 11:55:39
Backup error on 2011-06-21 at 11:53:55: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 11:52:21
Backup error on 2011-06-21 at 11:49:56: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 11:48:40
Backup error on 2011-06-21 at 11:47:05: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 11:46:02
Backup error on 2011-06-21 at 11:43:35: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-06-21 at 11:42:13
Michael De Wildt
Member
Posted 11 months ago #

Gday Diego,

There are others with this issue too and I need more information to get to the bottom of it.

Are any errors or warnings being raised in your server logs?
What is your PHP memory limit setting?
Are any files being uploaded to dropbox at all?

Cheers,
Mikey
etche
Member
Posted 11 months ago #

Hi, I'm having the same problem. I used to have a free hosting service for my multi-author blog and it got canceled a couple of months ago due to some "slow querries". I don't really understand what that means so I moved to a new host with a full backup I had. I also had a plugin that would mail me everyday a database backup, and today I realised that It hasn't sent me a backup for almost 3 months (about the same time my blog got canceled).

Now I'm trying out your plugin and the same error depicted above happen to me.. maybe this little story helps. Good luck.
badwoodB
Member
Posted 11 months ago #

Hi Michael,

I have your plugin installed on one subdomain on my MediaTemple dv server and it's running great. I have it installed on another subdomain on the same server and I'm having the same problem as mentioned above by the OP. The backup will run for a small amount of time and then stop. It is actually copying files, but it has yet to fully backup the site that I'm having issues with. I don't have any files that are over the maximum upload limit and it looks like all of my permissions are the same between the two sites.

From my php.ini file:

max_execution_time = 3600 ; Maximum execution time of each script, in seconds
max_input_time = 60 ; Maximum amount of time each script may spend parsing request data
memory_limit = 256M ; Maximum amount of memory a script may consume (16MB)

In my error log I'm getting a lot of "File does not exist" errors as well as the following:

[Mon Jul 04 12:43:01 2011] [warn] mod_fcgid: stderr: PHP Warning: call_user_func_array() [function.call-user-func-array]: First argument is expected to be a valid callback, 'AWP::give_credit' was given in /var/www/vhosts/badwooddigital.com/subdomains/xxxxxxx/httpdocs/wp-includes/plugin.php on line 395

This is my latest history log:

Backup error on 2011-07-04 at 02:52:03: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-04 at 02:46:18
Backup error on 2011-07-04 at 02:44:36: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-04 at 02:39:51
Backup error on 2011-07-04 at 02:37:57: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-04 at 02:24:09
Backup error on 2011-07-04 at 02:21:14: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-04 at 02:10:54
Backup error on 2011-07-04 at 02:09:46: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-04 at 07:05:15
Backup started on 2011-07-04 at 02:04:13
Backup error on 2011-07-04 at 02:04:13: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-03 at 11:09:42

Hope this helps.

Thanks,

Bryan
Michael De Wildt
Member
Posted 11 months ago #

Gday Bryan,

Thanks for the feedback. I would like to get to the bottom of this before releasing 0.9.

Can you please post one of the 'File does not exist' error dumps?

Cheers,
Mikey
sdenisehoyle
Member
Posted 11 months ago #

I'm having the same problem, here is what mine says:

Backup error on 2011-07-01 at 11:29:22: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-01 at 11:28:18
Backup error on 2011-07-01 at 11:27:13: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-01 at 11:26:13
Backup error on 2011-07-01 at 11:25:11: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-01 at 11:24:11
Backup error on 2011-07-01 at 11:23:04: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-01 at 11:22:04
Backup error on 2011-07-01 at 11:21:04: The backup process appears to have gone away. Resuming backup.
Backup started on 2011-07-01 at 11:19:36
Backup started on 2011-07-01 at 11:19:36
Backup started on 2011-07-01 at 11:19:36
badwoodB
Member
Posted 11 months ago #

Hi Michael,

Here is the latest set of errors from just a few minutes ago. I put the x's in to replace my domain:

[Wed Jul 06 16:42:42 2011] [error] [client 66.249.72.179] File does not exist: /var/www/vhosts/xxxxxxxxx/httpdocs/robots.txt
[Wed Jul 06 16:42:42 2011] [error] [client 66.249.72.179] File does not exist: /var/www/vhosts/xxxxxxxxx/httpdocs/hilton_rec
[Wed Jul 06 17:26:27 2011] [error] [client 208.115.111.66] File does not exist: /var/www/vhosts/xxxxxxxxx/httpdocs/robots.txt
[Wed Jul 06 17:41:06 2011] [error] [client 76.237.93.154] File does not exist: /var/www/vhosts/xxxxxxxxx/subdomains/xxxxxxxxx/httpdocs/favicon.ico
[Wed Jul 06 17:41:06 2011] [error] [client 76.237.93.154] File does not exist: /var/www/vhosts/xxxxxxxxx/subdomains/xxxxxxxxx/httpdocs/favicon.ico
[Wed Jul 06 17:46:40 2011] [error] [client 205.186.147.70] Premature end of script headers: wp-cron.php
goldentriangleshow
Member
Posted 10 months ago #

Hi

I am new to your backup to dropbox. Please explain how to restore one's website if it crashes on the server or problems on the server. How to restore from the backup we did with your program.
Thanks
willwhitman
Member
Posted 10 months ago #

Golden - please let me know if you've figured anything out, I am having the same issue. Thanks.
Warrior-Poet
Member
Posted 8 months ago #

Greetings, Mikey! N00b here, and in the same boat as goldentriangleshow and willwhitman: Experienced a problem with my WP site after installing some plugins and need to do a restore. My backup log is clean & complete, so this should pose no problem. How is a restore performed? (Your answer could also be added to the FAQ--just sayin'...) Looks like the two previous calls for help have gone unanswered; hopefully, the third time's the charm... Anyone???

Thanks a million and have a fantastic day! ~Aden
AJ Batac
Member
Posted 6 months ago #

I'm having the same problem.
skangie
Member
Posted 6 months ago #

I'm having the same problem as everyone else regarding the backup error messages. Sometimes the length between the startup and error is as little as 1 minute. Other times it's as much as 4 minutes. But there isn't a single backup using this plugin in my wp-content/backups folder. There's nothing in Dropbox either. The only file in that folder is WordPress-backup.sql, a text (dump?) file created today when I asked it to backup manually - a process that still didn't work. And I can't find any error messages in the text file, which I don't think is even complete. My normal zip backup is less than 40MB. I need a working automatic backup plugin! This is the third one I've tried to use, with no success.
mrkingid
Member
Posted 5 months ago #

any solutions?
skangie
Member
Posted 5 months ago #

My solution was to delete the plugin and find a new one, which works for me like a charm! :)

http://backwpup.com/
mrkingid
Member
Posted 5 months ago #

Sweet, Thanks for the suggestion!!!

Just tried it... very nice. backed up to dropbox with no issues.

Woot!!!!
AJ Batac
Member
Posted 5 months ago #

FYI, it calls home:
http://backwpup.com/faq/does-backwpup-call-home/
adamf321
Member
Posted 5 months ago #

Thanks skangie, this plugin works for me!
Diego Velasquez
Member
Posted 4 months ago #

AJ Batac, what do you mean it calls home? Is that good or bad?