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[Plugin: WordPress Advanced Ticket System] Sometimes numbered, sometimes not (10 posts)

  1. aaron1728
    Member
    Posted 4 years ago #

    I selected the WATS option of numbering tickets. Sometimes the number is inserted into the title of the ticket and sometimes not.

    http://wordpress.org/extend/plugins/wats/

  2. firebird75
    Member
    Posted 4 years ago #

    Have you set the option directly after installing WATS or you have set it up later after few tickets had already been created? I would need more details to be able to troubleshoot.

  3. aaron1728
    Member
    Posted 4 years ago #

    Actually, I've set up WATS twice last week on two different domains.

    Once I set the numbering after entering 2-3 tickets. The other time it happened even after I set numbering before I entered my first ticket.

  4. aaron1728
    Member
    Posted 4 years ago #

    Found the pattern! A dash in the title causes the number to disappear. When I replaced it with a colon :, the numbering returned. Can you fix this? I often use dashes.

  5. firebird75
    Member
    Posted 4 years ago #

    Thanks for the details, helped a lot! The issue was present with all characters encoded through wptexturize issue. I had hard time understanding what was happening but that's ok now, the issue is fixed. The fix will be available with next release that will be published once I would have a bit more content to deliver.

  6. aaron1728
    Member
    Posted 4 years ago #

    Nice to know I still have my programmer's "chops". :-)

    What are you planning to add in the next release and when (approximately) might that be?

  7. firebird75
    Member
    Posted 4 years ago #

    I don't know, I would like to wait a bit to have a bit more content... I have already published 50 releases in less than a year, sometimes 3 times a week... I think it is better to have at least a minimum content for a new release, isn't it? Anyway, it shouldn't take weeks, hopefully before the end of the month...

  8. firebird75
    Member
    Posted 4 years ago #

    new release is available!
    cheers!

    Olivier

  9. aWarner023
    Member
    Posted 4 years ago #

    firebird75,

    I am fairly new to WordPress, and am developing a site for a telecommunications client. Their wanting to have a "secure" side of the site, where their customers can log-in...create a username and password. After logging in, they want their customers to be able to submit project requests, check on the status of a repair, etc....and this only be visible to the customer who submitted it and a telecommunications representative. It sounds a lot like what this ticket system offers, but how do you recommend I go about setting it up in this manner. Where they client has to create a username and password first....before they can go into this "secure" side? Please let me know your thoughts on this.

    Thanks abunch!

  10. firebird75
    Member
    Posted 4 years ago #

    If you want to allow users to create users directly, just allow site registration. This is a common WP parameter that you can set to enable users to register by themselves.

    Now with regards to features, I think WATS is a good option to achieve what you want...

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