WordPress.org

1. provdes
   Member
   Posted 4 months ago #

   We are running WATS Premium 1.0.54 successfully but when emails are being sent out to users with a link to their ticket in them, users are clicking on the link and being taken to a page with the following message:

   "Sorry, you don't have the rights to browse this ticket"

   Most people would then log in and try the link again but a lot of users don't get it and ring us to complain.

   Can we change the above message somehow to inform users they have to log in (+ a link to the log-in page) or even better, redirect them automatically to a log-in page?

   http://wordpress.org/extend/plugins/wats/

2. firebird75
   Member
   Posted 4 months ago #

   Hi Provdes,

   The latest release includes a log in form when the user isn't logged in to offer a better experience in this situation. Please drop me a mail through http://www.ticket-system.net.

   Regards,

   Olivier

3. provdes
   Member
   Posted 4 months ago #

   Thanks Oliver - dropped you mail through your web form a week ago but not heard anything - can you please direct me somewhere with instructions on how to updgrade to the latest release.

4. firebird75
   Member
   Posted 4 months ago #

   Hi Sam,

   I have received your email and replied to it directly. Then I have received an error from your mailbox mentionning that your quota was exceeeded. This should be the reason why you haven't received my email.

   So I have transfered it to the generic email info@... I had found on your website asking them to transfer it to you but it looks like it hasn't. Please contact me with an alternate "working" email.

5. provdes
   Member
   Posted 4 months ago #

   How embarrassing - sorry about that Oliver.

   My email is back up and running. I'll send you another message.

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