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1. psaad
   Member
   Posted 2 years ago #

   Hi,

   Thanks for this GREAT plugin!

   My only question is how do I make users who have subcriber roles able to Add new tickets(assign new ones)?

   It only works for Contributors or higher roles, but i don't want the users that subcribe to be able to modify/add posts.

   The Wats option seem to give me a choice to choose the Ticket assignment capability minimum level requirement, and i've made sure its set to 0 but it doesn't seem to apply nonetheless to Subscribers.

   Any idea what I could do to make that happen?

   Thanks.

   http://wordpress.org/extend/plugins/wats/

2. psaad
   Member
   Posted 2 years ago #

   Also even if I add set the Ticket Assignment so that Everybody can assign a ticket, subscribers don't get to assign them...i have a feeling it is associated with the role.

3. psaad
   Member
   Posted 2 years ago #

   I've found a way to hide and not make accessable the Post feature to Contributors by installing a new plugin called Adminimize available here:

   http://wordpress.org/extend/plugins/adminimize/

   It will allow you to disable all of the wordpress features one by one depending on the roles of the users.

4. firebird75
   Member
   Posted 2 years ago #

   Hi Psaad,

   Thanks for using WATS!

   First, please let me explain why the user needs to have a minimum level of contributor in order to be able to submit tickets. This is because the 'edit_posts' capability is required to be able to submit a ticket. Indeed, a ticket is nothing else than a post with a post_type of ticket. So that's why you won't see the menuitem with subscribers because they don't have the edit_posts capability.

   Now if you don't want your users to submit and modify posts, you could use the shared guest account feature. This is an account that you create and associate with the plugin through the options. This account will only be able to submit tickets, nothing else in the admin.

   You could also use admin customization plugins such as the one you mentionned.

   With regards to the ticket assignment feature, you have to set the option to indicate who can assign tickets. Then based on that, users may have to be logged in order to be able to assign tickets. The assignment can be performed on the frontend or the admin (if the user has the capability to submit/edit tickets).

5. psaad
   Member
   Posted 2 years ago #

   Hi Firebird,

   Thanks for the detailed feedback and sorry for the delay. Seems to work great with the new plugin, i managed to fix my issue.

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