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Errors responding to tickets on WATS (2 posts)

  1. thealchemist
    Member
    Posted 2 years ago #

    Recently we've discovered a problem responding to tickets.

    When we respond via comments in the browser we get this message:

    "Invalid address: You must provide at least one recipient email address.
    Warning: Cannot modify header information - headers already sent by (output started at /home/transmut/public_html/support/wp-includes/class-phpmailer.php:464) in /home/transmut/public_html/support/wp-comments-post.php on line 95

    Warning: Cannot modify header information - headers already sent by (output started at /home/transmut/public_html/support/wp-includes/class-phpmailer.php:464) in /home/transmut/public_html/support/wp-comments-post.php on line 96

    Warning: Cannot modify header information - headers already sent by (output started at /home/transmut/public_html/support/wp-includes/class-phpmailer.php:464) in /home/transmut/public_html/support/wp-comments-post.php on line 97

    Warning: Cannot modify header information - headers already sent by (output started at /home/transmut/public_html/support/wp-includes/class-phpmailer.php:464) in /home/transmut/public_html/support/wp-includes/pluggable.php on line 934"

    and when we attempt to re-enter the reply we're told we've already replied and the previous reply finally displays.

    the client who submits the ticket never receives the reply.

    What am I doning incorrectly?

    http://wordpress.org/extend/plugins/wats/

  2. firebird75
    Member
    Plugin Author

    Posted 2 years ago #

    Hello,

    I would need access to your site to understand the ticket profile. Please contact me through the official web site contact form with your site details thanks!

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