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Wordfence Security
[resolved] Scan terminated with error, HTTP status code [100] (7 posts)

  1. pauisanoun
    Member
    Posted 1 year ago #

    Thanks for this plugin. If I can get it to work on my site, I think it is just what I need to help me keep my site secure.

    The problem that I've been experiencing has to do with the following error:

    Scan terminated with error: We received an error response when trying to contact the Wordfence scanning servers. The HTTP status code was [100] and the error from CURL was Operation timed out after 300 seconds with 0 bytes received

    Per the suggestions in the forums, I've contacted my hosting provider to see if there is something from our end that is preventing connection to WordFence's scanning servers and provided them with the address noc1.wordfence.com. They confirmed that the connection is fine from our end and that there are no blocks on outbound connections from our site.

    Any idea as to what could be causing this error? Would be happy to provide you with more info, should you need it.

    Thanks, again,
    Paula

    http://wordpress.org/extend/plugins/wordfence/

  2. Jan Smith
    Member
    Posted 1 year ago #

    Hi Paula,

    I believe the site error comes because wordpress only updated last night (Aussie time) and so the support guys will need a couple of hours to fix the plug-in to the latest version of WP.

    Personally, I reckon this plugin is TERRIFIC and on my other sites that haven't as yet been updated to the latest version of WP, it works a real treat.

    Hang-in there girl :-) - It's worth the wait and I reckon these blokes will get it updated ASAP.

    Take Care :-)
    Jan

  3. Wordfence
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks Jan.

    Yes we updated the plugin to accomodate the latest WordPress about 12 hours ago. Usually we are ready as soon as the new WordPress is released, but we had a minor glitch that caused the delay. It's fixed now.

    Paula can you let me know if Wordfence works for you now or if you're still having trouble?

    Thanks,

    Mark.

  4. pauisanoun
    Member
    Posted 1 year ago #

    Hi Mark, thanks for responding. Yes, unfortunately, the same error still comes up for me. I did a scan today which terminated with the following error:

    [Sep 10 04:17:29] Scan terminated with error: We received an error response when trying to contact the Wordfence scanning servers. The HTTP status code was [100] and the error from CURL was Operation timed out after 300 seconds with 0 bytes received

    My hosting provider has confirmed that the connection to the WordFence scanning server is valid. I am on WordPress 3.4.1.

    Also, even though the scan terminated with an error, it has identified three suspicious .php files. Could they be causing the error?

    wp-includes/js/tinymce/plugins/inlinepopups/skins/clearlooks2/img/cb.php

    wp-includes/js/tinymce/plugins/spellchecker/img/onload.php

    wp-includes/js/tinymce/themes/advanced/img/getquote.php

    Please let me know if you need any more information. Thanks, again!

    -Paula

  5. Wordfence
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Paula,

    Regarding the problem scanning: Is it intermittent? Or does it happen every time you try to scan?

    Regarding the three files: Can you email me at least one of the files. Email it to mark@wordfence.com and I'll examine it and let you know if it's infected.

    Regards,

    Mark.

  6. pauisanoun
    Member
    Posted 1 year ago #

    Hi Mark,

    The problem has been, so far, consistent. Every time we have performed the scan, it terminates with the same error.

    We installed WordFence just after our host provider had moved us to a new Linux server where they had the tools necessary to scan our site, which had just been recently hacked. They maintain that there is no block to the WordFence scanning server, so my only guess is that there was damage done to our site during the hack that is preventing the connection..? Obviously, I'm not too sure how these things work, haha, but everything seems suspect after being hacked.

    Thanks for offering to look further into this, I really appreciate your time and effort. I'll be sending you one of the files sometime today, and will compress it into a .zip file, if that helps at all.

    Paula

  7. pauisanoun
    Member
    Posted 1 year ago #

    Hi Mark,

    Unfortunately, I have looked in every folder on our site and can't seem to find the three files that WordFence categorized as unrecognized files, so I have nothing to send to you at this time. But thank you for offering to look into it.

    On another note, upon closer inspection, there seems to be a discrepancy in the time, with regards to scanning, please see this screenshot: http://screencast.com/t/Ja8KNj2at6. In case it helps, my friend is owner of the site and currently lives in Taiwan. He installed the plugin from his location, and the time difference in the scan results seem to correspond between his and my location here in California (he is 15 hours ahead).

    Thanks, again!
    Paula

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