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[resolved] [Plugin: Wordbooker] Wordbooker doesn't see fan pages (7 posts)

  1. firelord84
    Member
    Posted 2 years ago #

    Hello,
    I have a client who's been using Wordbooker a long time. In the past there were just minor annoyances like logging out of Facebook destroying the Wordbooker session so it has to be set up again.

    However, recently they've had a more interesting problem. On Tuesday they lost the session again and I was able to able to restore it and post several stories to their fan page. However, the next day, the ability to post to the fan page disappeared. Both I and they are admins on the fan page, so I reset Wordbooker with my Facebook account, but still no fan page.

    Then, I discovered something even more interesting. Despite Wordbooker claiming everything is fine and posting success in the errorlogs (I have access to the database), Wordbooker will not post anywhere on Facebook. I told it to post to my own personal page and the errorlogs said that it had, but my page begs to differ. I'm posting diagnostics below:

    Wordbooker: 2.1.8
    Wordbooker ID: 254577506873
    Wordbooker Schema: 4
    WordPress: 3.3.1
    Table prefix: wp_
    PHP: 5.2.17
    PHP Memory Limit: 256M
    PHP Memory Usage (MB): 35
    JSON Encode: PHP
    JSON Decode: PHP
    Curl Status: Curl is available but cannot access Facebook - This is a problem (7 - couldn't connect to host )
    JSON Version: 1.2.1
    SimpleXML library: 0.1 (provided by PHP)
    HTTP Output Character Encoding: pass
    Internal PHP Character Encoding: UTF-8
    MySQL: 5.1.59
    Database character_set_client : utf8
    Database character_set_connection : utf8
    Database character_set_database : latin1
    Database character_set_filesystem : binary
    Database character_set_results : utf8
    Database character_set_server : latin1
    Database character_set_system : utf8
    Database character_sets_dir : /usr/share/mysql/charsets/
    Database collation_connection : utf8_general_ci
    Database collation_database : latin1_swedish_ci
    Database collation_server : latin1_swedish_ci
    Server : Apache
    Active Plugins :
       AddToAny: Subscribe Button ( .9.9.1 )
       Akismet ( 2.5.3 )
       Transpose Email ( 1.3.1 )
       All in One SEO Pack ( 1.6.13.4 )
       Business Directory ( 0.8.6.1 Beta )
       Excerpt Length ( 1.1 )
       Google XML Sitemaps ( 3.2.6 )
       Hello Dolly ( 1.6 )
       OIOpublisher Direct 2.0 ( 2.22 )
       Fancy Excerpt ( 3.0.1 )
       Simple Upcoming Events ( 1.1.1 )
       Weather Widget ( 1.6 )
       WordPress Tweeter ( 0.8 )
       WordPress Email Notification Plugin v2.3.1 ( 2.3.1 )
       UTF8 Sanitize ( 0.6 )
    
    Wordbooker Table Status :
          Table 'wp_wordbooker_errorlogs' is present and contains 615 rows
          Table 'wp_wordbooker_postlogs' is present and contains 162 rows
          Table 'wp_wordbooker_userdata' is present and contains 1 rows
          Table 'wp_wordbooker_userstatus' is present and contains 0 rows
          Table 'wp_wordbooker_postcomments' is present and contains 118 rows
          Table 'wp_wordbooker_process_queue' is present and contains 0 rows
          Table 'wp_wordbooker_fb_friends' is present and contains 0 rows
          Table 'wp_wordbooker_fb_friend_lists' is present and contains 0 rows
    2012-03-09 16:14:03 	226 	Cache Refresh Complete for user	1 		-1 	1 	9
    2012-03-09 16:13:42 	226 	UID length : 	1 	0	-1 	1 	9
    2012-03-09 16:13:42 	226 	No Cache record for user - getting Logged in user 	1 		-1 	1 	9
    2012-03-09 16:13:42 	226 	Cache Refresh for 	1 		-1 	1 	9
    2012-03-09 16:13:42 	226 	Cache Refresh Commence 	1 	226	-1 	1 	9
    2012-03-09 15:34:27 	226 	Posting to Secondary target (Personal Wall) not ac...	1 		7524 	1 	90
    2012-03-09 15:34:27 	226 	Wall Post to Personal Wall Succeeded - result : 	1 		7524 	1 	90
    2012-03-09 15:34:06 	226 	Posting to  Personal Wall (Primary) as a Wall Post	1 		7524 	1 	90
    2012-03-09 15:34:06 	226 	Read Full link being used	1 		7524 	1 	80
    2012-03-09 15:34:06 	226 	Post URL : 	1 	http://www.flovalleynews.com/nominees-sought-for-n...	7524 	1 	90
    2012-03-09 15:34:06 	226 	Getting the Excerpt	1 		7524 	1 	80
    2012-03-09 15:34:06 	226 	Post Titled : 	1 	Nominees Sought for NCI Annual Awards; Breakfast  ...	7524 	1 	90
    2012-03-09 15:34:06 	226 	Post Images : http://www.flovalleynews.com/wp-cont...	1 		7524 	1 	9
    2012-03-09 15:34:06 	226 	No Post images found so loading blank to keep Face...	1 		7524 	1 	90
    2012-03-09 15:34:06 	226 	Getting the rest of the images 	1 		7524 	1 	9
    2012-03-09 15:34:06 	226 	Setting image array to be post and thumb images. 	1 		7524 	1 	80
    2012-03-09 15:34:06 	226 	Getting image from custom meta : 	1 	Thumbnail	7524 	1 	80
    2012-03-09 15:34:06 	226 	Getting image from custom meta : 	1 	image	7524 	1 	80
    2012-03-09 15:34:06 	226 	Getting image from custom meta : 	1 	thumb	7524 	1 	80
    2012-03-09 15:34:06 	226 	Calling wordbooker_fbclient_publishaction	1 		7524 	1 	99
    2012-03-09 15:34:06 	226 	User has been set to : 	1 	226	7524 	1 	80
    2012-03-09 15:34:06 	226 	Posting as user : 	1 	226	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_post_edited	1 	yes	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_publish_page_default	1 		7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_publish_post_default	1 	on	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_share_button_post	1 	1	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_like_button_post	1 	1	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_status_update_text	1 	: New blog post :  %title% - 2012-03-09 15:34:06 	226 	Post option : wordbooker_attribute	1 	Posted a new post on their blog	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_extract_length	1 	256	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_actionlink	1 	300	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_primary_type	1 	1	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_primary_active	1 	on	7524 	1 	80
    2012-03-09 15:34:06 	226 	Post option : wordbooker_primary_target	1 	PW:	7524 	1 	80

    Sorry about the database formatting, I copied it directly from the phpMyAdmin screen. I didn't have time to build a query and format it nicely.

    The only problem I can see is that Curl can't connect to Facebook, but like I said Wordbooker chugs along like it's doing fine, it just doesn't do anything.

    As far as I know, the client hasn't changed anything about the site (other than posting stories) for months.

  2. Steve
    Member
    Posted 2 years ago #

    This is the problem:

    Curl Status: Curl is available but cannot access Facebook - This is a problem (7 - couldn't connect to host )

    If Wordbooker can't see Facebook then it wont work.

    Oh and Wordbooker puts diagnostics on its Options screen if you've set the display level appropriately (and if needed set the user for diagnostic messages if you've not using WordPress in a single user set up)

  3. firelord84
    Member
    Posted 2 years ago #

    Hi Steve,
    So why do you think the Curl functions are failing? I'm pretty sure the server has Curl active. But you think it's their problem? And thanks for your help.

  4. Steve
    Member
    Posted 2 years ago #

    Wordbooker checks that curl can see the https server at facebook. Obviously on your system it can't.

    If you look at what its telling you its saying curl is active but curl sessions can't be established and the error returned by curl is error code : 7, error message : couldn't connect to host.

    So you need to talk to your hosting company about getting curl access to https://graph.facebook.com opened up.

  5. firelord84
    Member
    Posted 2 years ago #

    Alright, I'll check with BlueHost. I know they just recently upgraded the OS on my server

  6. firelord84
    Member
    Posted 2 years ago #

    Thanks very much. BlueHost fixed the Curl issue and Wordbooker can connect and post again.

  7. Steve
    Member
    Posted 2 years ago #

    Glad its all working now

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