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[resolved] Posting to Facebook issues (24 posts)

  1. susangkd
    Member
    Posted 1 year ago #

    Using the most current version. Having problems posting to Facebook as an administrator and a author. Administrator posting abilities are inconsistent. One day it works, one day it doesn't. The administrator is logged into their Facebook account at the time of posting.

    I've also set up it so non-Wordbooker users can post.

    Here's the settings we're using:
    Default publish posts to FB: ON
    Unless changed, posts will be published on the FB of: have selected the company page
    Publish posts by non wordbooker users: ON
    Allow non wordbooker users to chose to publish: ON

    http://wordpress.org/extend/plugins/wordbooker/

  2. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    Wordbooker produces diagnostics for each post it does - you might need to turn up the diagnostic level to see them. Clear down the diagnostic log and when a post fails can you copy and paste the diagnostic messages.. but not into here as they don't like long posts.

    Wordbooker uses stored sessions so it shouldn't matter if the person is logged into Facebook at the time.

  3. susangkd
    Member
    Posted 1 year ago #

    Thanks for responding.
    Did a new test post.
    Here's what showed up in Diagnostics:

    Calling wordbooker_fbclient_publishaction

  4. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    Set the Diagnostic levels to show everything - you wont need to re-run a test as it should just show more details.

  5. susangkd
    Member
    Posted 1 year ago #

    Thanks.
    Reset the diagnostic levels.
    Logged into Facebook
    Everything looking fine until this last error message:

    Posting to Primary target (Facebook page name) not active

    Had successfully posted to this page once (but never again). No settings changed.

  6. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    You need to check the check box at the end of the "target" line where you chose the target and the type of the post you wanted to make.

  7. susangkd
    Member
    Posted 1 year ago #

    Okay. Found the target option and checked it.
    Here's the new error message:

    Error validating access token: The session has been invalidated because the user has changed the password.

    What password? The user's personal Facebook password? The user's blog password? One of the administrator's passwords? One of the company page administrators have changed their password.

    We have several blog authors/administrators and three page administrators.

    Thanks in advance for responding.

  8. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    Its the token that links the blog session with the Facebook session. The Wordbooker options screen has a Reset User Session which takes you through the steps needed to get a new session. So make sure you are logged into Facebook under the right user and then go to the Wordbooker options screen and click on that button.

  9. susangkd
    Member
    Posted 1 year ago #

    I've done two things.

    1. Logged into Facebook as user 1 and WordPress as user so there is no conflict between accounts and passwords. Did a post and it does not show up on Facebook. The error message remains the same.

    2. I'm going through the WP Wordbooker settings and don't see a reset user session.
    Looked in the PDF documentation and can't find information on how to reset the user session.

  10. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    Thee is a button in the Status Section - its probably called Reset Configuration in 2.1.18

  11. susangkd
    Member
    Posted 1 year ago #

    I don't see a 2.1.18 section in the documentation.

    Found this online---is this what needs to get done? Please say no. I can't imagine having to do this because someone changed their password.

    1. Click the "Reset configuration" button in the "Wordbooker" panel of the "Options" WordPress admin page.
    1. Deactivate the Wordbook plugin from your WordPress installation.
    1. [Uninstall Wordbooker](http://www.facebook.com/apps/application.php?id=254577506873) from your Facebook account.
    1. Download the [latest version](http://wordpress.org/extend/plugins/wordbooker/)
    1. Re-install and re-activate the plugin.

  12. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    No I meant in version 2.1.18. I changed the name of the button in the 2.2 release (which is still in development).

    No you do NOT need to do that - you just need to Click on the Reset Configuration button

  13. susangkd
    Member
    Posted 1 year ago #

    thanks for hanging in there. I have gone through the Wordbooker option settings in the WordPress site and do not see any Reset Configuration button to click. Aargh!

  14. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    On the wordbooker options page in your blog you should see, as part of the Status section two buttons, one of which is a Reset Configuration button.

  15. susangkd
    Member
    Posted 1 year ago #

    On the blog, in the Wordbooker settings there are the following sections:

    Blog Level Options
    General Posting Options (no status options)
    Facebook Like and Send Options (no status options)
    Comment Handling Options (no status options)
    Advance Options (no status options)

    User Level Settings (no status options)

    Diagnostic Messages

  16. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    Below diagnostics there should be

    Status
    Donate
    Support

    If they are missing then you might need to check in your PHP error logs to see if there are any errors.

  17. susangkd
    Member
    Posted 1 year ago #

    okay.
    logged into my FB account, logged into my blog account.
    posted test, not showing up on company FB page

    every thing looks good until
    posting to fan wall page (page name) as a wall post

    Error validating access token: The session has been invalidated because the user has changed the password.

  18. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    If you go Facebook does it show you as using Facebook as yourself or as your page?

    When you authenticate Wordbooker against Facebook you must have Facebook set to be you and not a page.

  19. susangkd
    Member
    Posted 1 year ago #

    Yes, I am logged with my personal page and not the company page.

  20. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    OK if Facebook is running as you can you click on that Reset button again and re-auth against Facebook. Sometimes Facebook trashes sessions for no good reason.

  21. susangkd
    Member
    Posted 1 year ago #

    Have done two tests with clicking the refresh button and still no luck.

    To regroup:
    Have tested without luck:
    - an admin logged into Facebook
    - an admin not logged into Facebook
    - a non-Wordbooker user (with the non-Wordbooker setting activated)

    Any other suggestions?

  22. Steve
    Member
    Plugin Author

    Posted 1 year ago #

    Can you post your support information from the Wordbooker Options page?

    Also can you clear the diagnostic messages and reauthorise and then copy and paste the resulting diagnostic messages? But dont post them in here because they don't like long posts. You could use the Wordbooker Support Forums.

  23. susangkd
    Member
    Posted 1 year ago #

    Have posted on the Wordbooker forum.

  24. susangkd
    Member
    Posted 1 year ago #

    Success. Thanks for your responses.

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